Gamma is amazing. He took care of us late in day on Christmas. The hotel I stayed at flooded. He carried my 2 heavy suitcases up the stairs after checking me in. The escalator was broken..He was professional and composed. Highest remairks and rating for Gamma! Best beds in town!

Noise coming up in atrium 6 am preparing breakfast. Good thing I brought earplugs!

The hotel is in a great location, walking distance to shops, restaurants, the pier, etc. The rooms were clean and comfortable, tap water was filtered, so drinkable. We had breakfast included, which had a decent variety of options, including fresh fruit. The staff were all friendly and helpful. The rooms were fairly sound-proof, we didn't hear much noise from the hallway or outside (and we were there for New Years!). Pool was small, but fine, never many people in it. We had 5 rooms and they were able to put us all on the same floor, which was nice.

The AC in our room didn't respond to the controls! No matter what we set it at, it kept to about 19 degrees celcius, much too cold for me.

I have visited Cozumel via cruise ships for the purpose of diving. I decided to fly and stay in Cozumel for some diving specialty courses. I brought my wife to Mexico for the first time and she loved Cozumel and this hotel. She's happy and so am I. The breakfast is the best I ever had staying at a hotel. The location is great too. We could walk to many of the reasonably priced restaurants. The ocean view was inspiring. The hotel made every effort on maintenance and appearance of the hotel. I look forward to staying at this hotel again.

The location of the hotel is excellent - overlooking the sea, close to the ferry terminal and walking distance to the center. The rooms are clean, spacious and nice, with good views. The hotel is located on a quiet street, so you can have a good night sleep there. There are cool locally produced cosmetics in the bathroom, which turned out to be very good. The staff is very nice and friendly. The breakfast is good (you can order different types of eggs, an waffles) and it starts serving from 7 am. There is a very nice terrace with a small pool and the sea view - we met sunrise there in the morning and it was very peaceful and beautiful.

There was no such thing.

Loved the location. We had a room with a beautiful view of the ocean from our balcony. Within walking distance of the Centro. There is a 7-11 downstairs for coffee or snacks and a Mega store within 10 min walk. Great central air conditioning (not noisy).

The staff at breakfast was rude unless you tipped them the first day. They constantly pushed for tips by placing signs requesting tips on the table while we were eating. The breakfast food was just ok. Wish the pool was a little bigger.

Close to many other locations we wanted to visit but being up stairs it was above the crowded streets and the noise did not bother us. Very clean . Staff was attentive, always ready to help.

No lounge chairs on the balcony. Our circumstances changed and we had to sacrifice our last nights stay. The front desk said they were unable to assist us with a refund for one unused night

Clean, comfortable, with good AC and a nice breakfast. Close to the main area of town, but quiet enough to get a good night’s rest. Staff was friendly and helpful.

Would have been nice to have a bigger pool and/or common lounge area.

The front desk, housekeeping and restaurant staff are excellent! The heated pool was lovely after an early morning of diving.

The rooms are large...having a sofa and a smart tv would be really lovely. We dove with a company that leaves the dock at 7:30, so we were unable to utilize breakfast for 5 days, and the box lunch was TERRIBLE!

Great location on the malecón. Extremely clean. Lovely staff. Good breakfast. Quiet. Comfortable bed. Roomy and well laid out. We had a little table and chairs, a mini fridge and plenty of cupboard and closet space. Good value. We would definitely book again if we return to Cozumel.

For people who want a swimming pool there is one but it is tiny. We weren’t concerned about that.

Very good housekeeping and front desk staff all cheerful and smiling and welcoming

They are still doing covid precautions at breakfast buffet instead of serve yourself. Hard to practice portion control when a server slops a big serving spoonful of this or that onto your plate. Slows everything down with breakfast staff having to go from one serving station to another. And while your eggs are being prepared all your other hot stuff is getting cold. Running out of stuff on the breakfast buffet. Staff seemed a bit stressed out. We were in a bad zone for their wi-fi network, I have stayed before when the wi-fi was pretty good.