The hotel is conveniently located between Centro Historico and Zona Dorada. It takes about 15min to get to Zona Dorada on foot and Centro can be reached by bus, there’s a bus stop right outside the hotel. I really enjoyed the pool, the water is heated which is important taking into consideration Mazatlan’s weather in autumn and winter. The place is fairly quiet at night. There’s a tunnel that takes you to the beach directly from the hotel. During my stay, the vast majority of guests were Mexican families with children, Mazatlan as such seems to be particularly popular amongst Mexican families. If you’re looking for a party, pool scene or beach clubs, better go to Playa del Carmen.

The staff really went above and beyond to assist my kids and I during our stay. They were understanding and compassionate and I really can't thank them enough.

They definitely need a rotating continental breakfast menu. The kids were tired if scrambled eggs by day 3 and refused to eat them by day 5. Rooms were the old school dark style with little natural light, but still the great staff made up for any small technicalities illustrating how important customer service is bc we would still stay here versus a newer hotel in the same price range.

Staff congenial. Helped us with our problem. Good ocean and sunset view. Beds good. Breakfast good. Pool excellent, heated for weekend. Gym ok. Glad it was there Minimum machines, but ok. No free weghts..

First room had overwhelming chemical smells, apparently from remodel one floor down. Staff moved us up. Better. Burger at snack bar not good, as if cook had never had one.

Location great, pet friendly. Wonderful pool!

Wish we had hand towels and small face cloths. Also, wish the bottled water had been fully replenished. We had 1 partial and only received another full one. Also wish they had hand trolleys available to bring our luggage up to room.

Breakfast was good. Several options & great view. The room with a “partial view” was really stunning to me! 5th floor so I could see it great. Seemed like limited parking. But painters were there so maybe they took up spaces.

No WIFI!!!! Seems they advertise it and then just tell you the service is down. The pool was decent. Lots to do and see around the hotel. Mazatlán is just too big for my liking!! And it seemed there weren’t many dogs. Guess I’m used to Sayulita!

Amazing infinity pool overlooking the ocean! The room was very comfortable and the little balcony was a nice touch. Great to let the ocean breeze in! Beds were comfortable. Onsite parking was great and check in was a breeze. The breakfast buffet in the morning was excellent and great added value!

The linens on the bed were short so a little hard to fully cover yourself.

close to brac and meleiconNot to far from restaurants

everything echoed. you could hear other guests. Noise from the streets. The closest was small and the theirs was a broken cover to the utility box. The safe didn’t work. The bleach was sometimes overwhelming!

location next to beach is great; nice decoration in room; free breakfast; ocean view and balcony

the beach is across the malecón, so there is some road noise; it’s a bit of a walk to most restaurants/etc in the centro or Zona Dorsda

The location was great. Staff is very friendly.

One of the elevator was out of order so it was annoying to wait on one elevator. The beds were very squeaky.

Clean room and rest rooms, beach access, and swimming pool

Rooms were assigned as you got to the property, so I didn’t get the beach view balcony