Great location! Stunning views! As others have commented, it’s a tad rough around the edges, but it suited us just fine. Oh, and the beds we’re comfortable, contrary to what others have reported. The beach and waves were perfect for our two 12 year olds and our 9 year old. The pool was great. The staff was excellent and very helpful and kind. The areas of Mazatlan that we moved around in, Gold Coast and Centro were very safe feeling. I’d recommend Costa de Oro to anyone looking for great value and who doesn’t need the most upscale, chic, boutique hotel. It was great for our family. And the price was hard to beat for what we got.

It was rough around the edges, as others have said. So, the furniture was a bit worn. Everything was a little worn and maybe out dated. But we didn’t mind at all, and nothing about it being “worn” affected us negatively in any big way.

Everything was good, the room enough space, with the essential things that u need, the access to the beach, the restaurants, bar, everything was good

The safe box didn't work, although they offer me to put my things on their safe box but was on the lobby at the entrance, so I decided not to. The bathroom has a sewer strong smell, we kind a fixed it for a while, putting a towel covering the shower drain. They were windy days so we couldn't enjoy the food that they had on the open areas, wish they could let us have them inside the restaurants, but they don't.

The location was great, accessible to everything, restaurants, beach, market, and on the bus route. It's an older hotel but the rooms and the facilities were clean. Housekeeping was quick to reply to your needs.We had a suite with a kitchenette, and it was well equipped. The staff were pleasant, helpful, and professional. Special mention to William at the front desk when dealing with an accommodation issue. He worked to resolve the issue promptly and professionally, and we were quire pleased with the resolution. They work hard to make your stay pleasant.

Intially, the beds we had were not comfortable, and they understood the importance of a good bed and a good restful sleep. This issue was rectified quickly and exceptionally well.

We got an upgrade for a room with a balcony and it was entirely worth it. Huge suite, splendid view of the garden and the sea. The hotel is distinctive and beautiful architecturally, unlike most of the new anonymous highrises. It also has a small hotel feel and a super friendly staff. We were literally two minutes from our room to the very nice beach bar, huge pool, and the uncrowded beach itself. Very convenient to restaurants and shopping. Couldn't have been happier any place else in Mazatlan.

The food at the hotel restaurant was a bit disappointing, but there are plenty of good ones nearby, especially Mary's and FISH right across the street.

Our group has been coming here for years and we absolutely love it. It’s a clean, no-frills hotel in a fantastic location. The staff are kind, helpful, and fun to be around. Highly recommend if you enjoy hanging out at the pool/beach during the day and venturing out in the evenings.

location is great. there are restaurants, clubs, pharmacies within walking distance. across the street their are ATM banks and money conversion. we stayed at a suit and all suits have a view of the pool and beach with was so beautiful. Their is a spa within the location and they are very friendly and give good massages.

All the staff was nice except for one girl, she was making a face because I asked for a extra towel when I didn’t know towels were limited. she could have communicated better and without the attitude.

The Costa De Oro is an older hotel that is well maintained. It has not changed its homey, original Mexican character, but has still brought in modern conveniences like good WiFi. We have been vacationing in Mazatlan for 35 years and are now looking forward to staying at Costa De Oro again

I can not think of anything we didn’t like.

Before we arrived we read some of the negative reviews by previous people who complained about the staff not being friendly and that the tile floors had some condensation. Now that our trip is over, We found every single person who worked there to be very friendly because we were friendly towards them. everybody we passed that worked there would say in Spanish to us good morning or good afternoon. Of course we responded the same way and when we needed some help we would ask very politely could you help us please. Regarding the condensation on the tile floors that was caused by the air conditioners running all the time: This will cause condensation on cold tile floors. Instead of complaining about it and worrying about slipping we simply took a bath towel and used it to wipe down the tile floors each morning. That seemed to solve the problem which wasn’t much of a problem unless you’re in capable of solving any problems without complaining.

I didn’t like the fact the ocean was so close and sometimes the spray from the ocean would which spray us when we were eating at the very edge of the seawall. I can’t think of anything else that made us unhappy there, except the fact we had to leave after one week.

Food was excellent. Ate off the menu. Only ate breakfast there.

Our refrigerator in our room froze everything. Room was very clean. The fridge also did not fit the space it was in. We could not open the door, as it hit the wall.

Great view of the sea. Very comfortable bed and very clean room. WiFi and the TV worked great. The staff were so nice. They also let us enter the room early. The gardens and pool area are beautiful.

Others have said that it's a little run down and some areas need some updates. But everything worked great and we were very happy to stay here.