Old school hotel, just the way I like it. Old but refurbished and up to date. Lovely. I talked to a maid and I she said there were I can't remember how many hundred rooms. Like the Overlook in Shining, just much friendlier! I had a spacious room next to the top floor (elevator came in handdy for me with hernia and a way too big suitcase, but I like heights!) It's close to the city centre, just a few blocks away. The breakfast is the best I've ever had in any hotel in any country. You pay an extra dollar or two, but it's most definitely worth it. It's a buffet. The food is hot and tasty, with choices for veggies and carnivores alike.

Everything good.

The restaurant service is usually good, with a variety of different dishes to meet the customer's palate and taste. The service is warm and efficient. I particulary like the traditional Xalapeño cuisine, like the sauces and antojitos.

I wish I had had more time to enjoy the meal, however, I did enljoy what I had while I was there. Nothng to do with the reaturant service, food or personneel, it was my lack of time.

The hotel and room were clean and comfortable with helpful and attentive staff. I arrived early and was allowed to check in to my room early at no extra cost. Great location.

Decor is a bit dated. My reservation said ‘city view’ but I had a view of the inner courtyard/other peoples’ windows. The room was quite low on natural light and could also have benefitted from some softer lighting, such as reading lamps.

The room was clean and comfortable.Location was excellent,a short walk from the main plaza.Breakfast was very good value at 100 pesos and was served from 7.00 A.M.,ideal as I was taking an early bus.Juan in the dining room was very helpful.

Great central location. good value restaurant. Very helpful desk clerk. Good TV reception and internet. Would stay again.

Pillows too hard. Room a bit dark. Medium hot shower - all very minor.

The location and price

There was a bus outside the hotel at 3 am that made a lot of noise. It seemed like it was waiting for people to board but it stayed there for a long time

The location was very convenient,a short walk to the main plaza.The room was large and serviced daily.A.C.worked very well.Sleep quality was very good.

The staff was super friendly and polite that I'm really grateful for that. From the guy at the front desk who helped me with my early check in to the guys at the restaurant and the housekeeper, you're all amazing. The breakfast was so delicious and amazingly fast! Those chilaquiles were so good. The housekeeper does an amazing job. Everything was really clean and she replaced the amenities daily. Finally, the location is outstanding. Right in Xalapa's downtown and, despite of it, you can enjoy a nice and quiet rest.

The maintenance at the bathroom could definitely improve a bit. Everything works fine but focus on the details too.

Fantastic place in the center of the town with a very good restaurant and nice, clean, and spacious rooms with a beautiful view of the mountains. Excellent value for money. Highly recommended 👌

Everything was good

Nothing