The staff was super friendly and helpful - really exceptional! There's 24/7 front desk staff, and each and every one of them was professional and nice. The hotel is located right next to the city center. To us, it was the best of two worlds: it was far enough to not be disturbed by the nightlife, but close enough to be ìn the center with a 3 minute walk or so. Also, we were a few minutes walk away from the theater, which had brought us to the city initially.

There was some mold in the shower. The staff helped out with that, though. The door to the hallway was zero soundproofed.

The room is very big and the balcony is great. It was very clean and the shower was great too. The staff (on the second day of our stay) was very helpful and went out the extra mile to make us feel better about how warm it was in the room.

The beds were not great at all sadly. The pillows also not great... and it was very warm our first night (unusally warm for Dutch weather) so we did not sleep much. Only after the staff change the next day, were we offered fans to be put in the room. Then we got a lovely note about it and extra ice-ijsjes which was very nice.

I stay at the Flonk BW whenever I overnight in Groningen. The rooms are always spacious and sparkling clean, and I love the free on-demand coffee drinks and tea 24/7. It’s more of an efficient business hotel than a quirky boutique lodging, but that’s what I’m after on my Groningen trips. Now that the center of the city is car-free, the ability to have a taxi or friend drive right to the door to drop and pick me up is huge because it spares me from carrying my luggage hundreds of yards to a lodging.

Nothing not to like.

The staff was very friendly and helpful. The apartment was spacious, nicely located and the interior design was nice. The only thing that could be improved is the cleanliness. The bathrooms were fine, but in all other rooms there was a lot of dust under the beds and on lamps and shelves. Since there was a construction site in front of the house, this might have been the reason, but we wanted to share this general feedback.

Excellent location in the center of Groningen! You can walk and bike everywhere within minutes. Hotel staff were all very friendly and helpful. The breakfast buffet was amazing, with a lot of different choices, something for everyone, including different dietary choices!

The room was clean and spacious, but the bathroom was a bit odd. There was no electrical outlet for a hair dryer, and it had a huge bathtub that was difficult to get into instead of a regular shower stall.

Nothing in particular.

When they billed me the writing was too small and they over charged me by thousands. This could not be undone and this also caused my card to be blocked at the bank which further in inconvenienced me. I was blocked in at the parking garage. It’s not well organised. Lastly when my husband and my son tried to contact me the hotel told them they had no reference of me staying at all. This was very worrying as they also could not contact me since I was out of contact at the time in the underground garage and unable to get out.

Staff was amazing, very kind and helpful. Breakfast was very good! the hotel is clean nicely designed, the rooms are specious and beds are very comfortable. The location is SUPERB, walking distance from the city center.

The only thing that didn't make my stay excellent was the lack of air conditioning (in July) in the room (not even in the lobby) a stay in the room in the middle of the day is impossible!

Very good location on the outer rim of downtown, quiet, all very walkable. Classical hotel building, with large windows in the style of the region. The room was well designed, not large, but adequate. Good modern bathroom. The reception personell was very helpful when I got to talk to them, but I had to stand in line several times. The breakfast was good.

The gym is minimal.

The staff was very helpful - they helped me with personal computer problems and even let me use their own computer and email to solve a problem that I had. Also, there was a problem due to changes with the hotel and with booking - they upgraded my room to solve the problem! Free 24 hour coffee was also great!

There was a problem due to changes made directly with the hotel and also via booking which resulted in a mixup. The integration of communication should be solved.

The room was very spacious. We booked a triple room with three separate beds, but when we arrived at the room we noticed that we got a room with a double bed with an additional sofa bed. After mentioning this to the hotel reception we got an additional room, at no extra cost, which solved the problem.

Everything was fine.