The room is very big and the balcony is great. It was very clean and the shower was great too. The staff (on the second day of our stay) was very helpful and went out the extra mile to make us feel better about how warm it was in the room.

The beds were not great at all sadly. The pillows also not great... and it was very warm our first night (unusally warm for Dutch weather) so we did not sleep much. Only after the staff change the next day, were we offered fans to be put in the room. Then we got a lovely note about it and extra ice-ijsjes which was very nice.

I stay at the Flonk BW whenever I overnight in Groningen. The rooms are always spacious and sparkling clean, and I love the free on-demand coffee drinks and tea 24/7. It’s more of an efficient business hotel than a quirky boutique lodging, but that’s what I’m after on my Groningen trips. Now that the center of the city is car-free, the ability to have a taxi or friend drive right to the door to drop and pick me up is huge because it spares me from carrying my luggage hundreds of yards to a lodging.

Nothing not to like.

Excellent location in the center of Groningen! You can walk and bike everywhere within minutes. Hotel staff were all very friendly and helpful. The breakfast buffet was amazing, with a lot of different choices, something for everyone, including different dietary choices!

The room was clean and spacious, but the bathroom was a bit odd. There was no electrical outlet for a hair dryer, and it had a huge bathtub that was difficult to get into instead of a regular shower stall.

Nothing in particular.

When they billed me the writing was too small and they over charged me by thousands. This could not be undone and this also caused my card to be blocked at the bank which further in inconvenienced me. I was blocked in at the parking garage. It’s not well organised. Lastly when my husband and my son tried to contact me the hotel told them they had no reference of me staying at all. This was very worrying as they also could not contact me since I was out of contact at the time in the underground garage and unable to get out.

Staff was amazing, very kind and helpful. Breakfast was very good! the hotel is clean nicely designed, the rooms are specious and beds are very comfortable. The location is SUPERB, walking distance from the city center.

The only thing that didn't make my stay excellent was the lack of air conditioning (in July) in the room (not even in the lobby) a stay in the room in the middle of the day is impossible!

Very good location on the outer rim of downtown, quiet, all very walkable. Classical hotel building, with large windows in the style of the region. The room was well designed, not large, but adequate. Good modern bathroom. The reception personell was very helpful when I got to talk to them, but I had to stand in line several times. The breakfast was good.

The gym is minimal.

The staff was very helpful - they helped me with personal computer problems and even let me use their own computer and email to solve a problem that I had. Also, there was a problem due to changes with the hotel and with booking - they upgraded my room to solve the problem! Free 24 hour coffee was also great!

There was a problem due to changes made directly with the hotel and also via booking which resulted in a mixup. The integration of communication should be solved.

I mainly book this hotel when I need to attend conferences or even in Groningen; for this purpose the hotel always meets my expectation. There is also paid parking available at the site which is quite convenient. The staff is friednly and helpful and the breakfast is good too (you need to pay seperately). Location is quite good, 10-15 min walk to the center and restraurants and cafes.

A small fridge and hair dryer would be good additions to the rooms.

The staff was extremely friendly. The place was clean, quiet and comfortable. The view from our window was very nice. The hotel has also a garage, which is perfect for those travelling by car. We were very pleased with the radiators in the room that really worked, so that we could warm the place as we pleased.

În the bathroom, maybe they should supply more hand soap than just one tiny piece for a three-adults-room.

For a very central location, the rooms are spacious and the beds are very comfortable. Apart from a little occasional street noise, the hotel is also very quiet.

A slightly larger safe in the room would be helpful, as the one currently in the room is too small to store a laptop.