We are returning guests, as we like the hotel and the location very much. Nevertheless, this time, we got a room with no view at all, which made me feel a bit claustrophobic and disappointed. We had a view of the wall and windows of the building next door. It is some kind of fitness studio and their lights were on the whole night :-( The hotel was half-empty, so I did not understand why we got that particular room. No one can be happy there... Still, the room was clean, comfortable and spacious enough, and we stayed just overnight, so we didn't complain. The lady at the reception did not display much friendliness upon our arrival, so I decided not to ask her to give us another room. Breakfast is always very good in this hotel with the satisfactory variety of cold/hot meals and drinks. Service at the hotel bar is perfect - the barman knows his job and is very kind.

The view of our room was terribly disappointing. The lady at the reception was rather unfriendly and unhelpful.

We enjoyed the location of the hotel. Near shops, restaurants, water.

We booked hoping to get the use of the top floor restaurant to sit and eat and take in the view of the harbour. Unfortunately this is all closed off. We had my disabled, elderly mum and dad with us who would of appreciated watching the world go by from there, while we took walks, which they could not do. That was really one of the main reasons for staying there to give us peace of mind that they were enjoying the view, while we were out.

Room was nice and clean. Personnel was very friendly. Breakfest room spacy and breakfest was freash and tasty

I was missing a wardrobe to fit the long skirt and coat in. The place although (maybe therefore) beeing totally downtown is quite noisy during the night as meny people retirning from the pubs and restaurants tend to scream a lot.

Central location,interesting hotel within a theatre complex. Comfortable room, tea and coffee facilities and secure storage for bikes. Good selection at breakfast.

There was a fire alarm ,caused we were told by someone having a hot shower. Alarms should not be triggered by showers in a hotel, additionally the fire exists were not evident and not helped by a very small fire escape plan on the door which was impossible to read.

Everything was perfect as far as we were concerned. Location, cleanliness, food, room etc.

When we went for breakfast staff were a bit rude saying that we were too early and we would have to wait until they had finished setting up before they could take our coffee orders. We came down at the earliest time the reception told us we could eat breakfast so as far as we were aware we were not early at all. We never did get our coffee as by the time she came to take our order we had to leave as we had a bus to catch to attend a tournament.

Nice hotel, friendly staff. Room is pretty, high quality furniture. Breakfast is good, not many choices but the ones you have a decent. Location is great. The combination of the hotel in the theater is quite cool, last time there was even a show when I stayed. Will come again when visiting Venlo. Thanks!

I loved the size of the bedroom and the bathroom. Chic bathroom. No complaints. Very nice room.

I wouldn't say I liked the way the curtains were closed when I entered the bedroom But it was clear to me why, when I opened the curtains a wall was my view. It was fine, and this was a very quiet room.

We had a very nice, large room. The bed was really comfortable. The bathroom was squeaky clean and had a great shower. We had a really good dinner at their restaurant and the breakfast buffet was excellent. All of the staff was friendly and helpful.

Nothing

Pleasant hotel right in the city center. Spacious and modern rooms, comfortable beds. Breakfast was very good. We highly appreciated the air-condition as it was terribly hot outside.

The hotel parking was full and it was not possible to stop the car in front of the hotel even for a short time. The public parking was within the walking distance, but, still, it was rather uncomfortable to carry our luggage around the city.

Excellent location Very nice layout of the room with open bathroom Quiet room Wonderful high flow rain shower Excellent Wi-Fi Very clean

Breakfast was a mixed experience. The selection is okay but the layout is not ideal. One day was fine as it was quiet but on the Sunday it was busy and couldn't even get a cup of tea (as the tea and coffee are kept behind the counter)