We stayed at a lovely hotel near a snow mountain with stunning views. Though it looks outdated, everything in the room was functional. The restaurant and café were cozy, enhancing our holiday vibe. We didn't try the busy common spa. The only downside was the noise from the neighboring room's footsteps. The price is also reasonable. Overall, a pleasant stay!

you can hear the footsteps and also the anti-slip thing that they put on the stairs, it feels kinda uncomfortable .. much better if they put carpet or something

Great property, we are a family of four with two small kids and booked the mezzanine room...the room is bigger than what it looks like in the photos. The one oil heater in the room kept both ground and mezzanine floors warm enough that we could be in t-shirts with zero degrees outside. The staff was even ready to.give us an extra heater on enquiring before booking the property. The room was immaculately cleaned and beds were made daily, super clean high quality towels and toiletries, had a working mini bar, kettle, TV, and 24/7 hot water. Jade from housekeeping is awesome, she smilingly accepted our request to vaccuum the room when she was signing off for the day. The staff at both the reception and the restaurant was super friendly, mostly young French folk. We had dinner there twice, good food and portions. Breakfast was limited to buffet even with a well-staffed kitchen, no a-la-carte, so not much value for money if you're vegetarian @28$ pp, otherwise good. Great location on the main road, walking distance from a Four Square, ski rental shops, and Schnapps bar, another good option for dining, sports bar types

So clean! Great linen and pillows. My fish and chips dinner in the restaurant was very good. Breakfast was also better than expected.

The spa pool closes a bit early. I can understand why - I’m guessing rowdy pool parties in the past keeping people up? But 8 pm is just too early. The temperature isn’t hot enough either! So disappointing in a cold evening. Also it’s so exposed right next to the bar window, it would be nice if it was made a bit more private from that side. Kind of intimidating to get stripped off and in the pool when you’re only 2 metres away from a big group drinking and hanging out in the bar through the windows!

Great location, easy access to Whakapapa and surrounding walks. The room was clean with basic amenities. We dined one evening at the Restaurant, the food was yum (Pasta of the Day and Beef Burger) and although we didn't drink alcohol on this visit, could see how reasonably priced drinks were.

The rooms are on the smaller side, but given we didn't spend much time in there it was fine. The hot water was a bit inconsistent as well - couple times only warm which isn't nice in the winter months but the shower pressure was great.

Good value for money for a short stay. Comfortable and clean. Although the place is large and seemed very booked up, it seemed to be run like a well-oiled machine.

One of the two spa pools was out of order, making the sole pool a bit busy. No crockery or cutlery in bedrooms. Not enough milk - only the little plastic pottles which are no good for the environment. Better environmental practices would be welcomed especially given the location and surroundings.

The hotel had a good size restaurant, which provided for breakfast and dinner ( we paid separately for these meals). It was good to have this given the quite remote location. Bed very comfortable and has electric the winter months. There is also an electric radiator in the room.

Rooms a bit on the small size with no place to properly store the suitcases ( we had ours at the side of one of the beds). The bathroom is very small and narrow with only a small wash basin. There was nowhere to hang the towels so these had to be kept in the bedroom.

Good size room, restaurant had a good selection for breakfast and dinner , good shower , hot tub in the central courtyard was nice .

Lack of plug sockets and no usb specific plugs . The walls are a bit thin and we had very noisy kids running up and down the mezzanine stairs next door to us .( not the hotels fault ) Our fridge was on overdrive and we couldn’t turn it down ! But it meant we had ready made ice blocs for the cool bag .

All the staff were exceptionally helpful. The evening meals in the restaurant were excellent, and the hot fires very welcoming.

The cooked buffet breakfast lacked a little cooked choices. Only beans, scrambled egg, bacon and what looked like cocktail sausages, plus toast. There were also Danish pastries, cereals and a very tasty yogurt. The two spas were nice to relax in at the end of the day, but they are dated and other than hot water the features did not work.

We really loved the family rooms - they were warm despite the cold temperatures. The hot water systems (i.e. the showers) were excellent. Finding the hotel and accessing the car park was also very easy. The restaurant (the spiral) also served very high quality food. The cost of the rooms was outstanding value for money.

The price of the buffet breakfast was a little expensive. The lack of a lift to the 2nd floor was a little problematic for the elderly member of our family.

Love the mezzanine. Enough space for two single beds which was perfect with good views to the mountains. Good amenities, toilet is a tad small but we are used to small space particularly travelling to places where real estate is premium.

Restaurant, a let down. Ordered spaghetti bolognaise for my 11 year old that looked (and tasted) like a hastily put together food from various items. Dry as paper, had to ask for ketchup that we poured in and mixed. My salmon was the worst, soggy meat even the skin, and just a handful peas and potatoes (half cooked). My wife ordered the curry supposed to be butter chicken or a substitute - green curry or something. She had chicken, but the curry was something else. Being hungry as we were (and we usually consumed all food tasty or not) we completed our meal.