The staff were all excellent. We received great personal service all round. We were particularly impressed by the service at the pool - we were given ice towels on arrival at the pool - then free water in an iced cool box. After a couple of hours we were given fresh fruit. Amazing. We went on a dolphin trip arranged by the hotel Which included complementary transport. We are in the restaurant and in the sports bar. There was also an 8th floor bar where we enjoyed a drink which had great views. Overall excellent

A la carte dinner service a bit slow - but food was excellent when it came. Did not seem to be much in the local area.

Hotel in a great location near the souq, the opera house, the corniche, the sultan's palace. Clean room and very comfortable extra king size bed. Modern and clean bathroom. Rich breakfast both sweet and savory

There is a swimming pool in the hotel. The day before it rained and the pool was closed because it had dirty water and they told me it was being cleaned. No one did anything and the pool remained closed for both days I stayed and I don't know for how many more after my departure. From a 4-star hotel I would expect promptness in restoring the pool considering that I, like I think other people, booked in that hotel also for the pool

Good food, good and friendly staff.

They have charged extra for toothbrush and tooth paste which should be provided by the hotel complimentary.

I had a good feeling from the moment I arrived. I was very tired after a long overnight flight so it was much appreciated that I was allowed to check in early. All the staff were friendly and helpful. The room was not large, but had a nice view and the bed was so soft and comfortable. The bar on the top floor was relaxing with a nice view and friendly bar staff . Breakfast buffet had a good choice and you can sit inside or outside. The hotel is quite old so it may not be to everyone's taste, but I really enjoyed my stay here thanks to the lovely staff and the good facilities.

As ever, the food at Al Falaj hotel was very good. I ate breakfast and my lunch every day at the hotel buffet, and there was a variety of choices for a non-meat eater. I also had a late evening flight to catch and was allowed to stay on site until I was ready to leave, which was really helpful. I will defeinetly be returning to the hotel again for another stay next year.

My airport shuttle service didn't turn up, and I felt that I had to arrange it all with the driver, rather than it be arranged by reception staff as previously booked last year. It was also a shame that 'Fish Night' and certain tours were no longer available. I didn't have a guide, so I relied on making visits I'd made last year to keep me occupied. Lastly, the taxi charges from the hotel were exceptionally high. it's better to see if you can catch a local taxi or use the bus services, which can take much longer to arrive at destinations. Overall, I was pleased with my stay and was upgraded to a better room.

Location: quiet, within easy reach of the Muttrah attractions, local eateries, and a supermarket just down the road. Staff: bent over backwards to make sure we got a wonderful room with a balcony and view when the bathroom in our first room was problematic. Breakfast variety and quality are outstanding!

Our first bathroom had a smell from the drainage. No issues with the second. Windows couldn’t open in the first room but this is typical of hotels here.

Absolutely great place! Unbelievable quality, facilities and services for very affordable prices. The breakfast was just amazing, so many different options and all tasty. For four days of our stay, I was eating something completely different every day, and every day, it was great. There is a Japanese restaurant on the top level, which we learned is the oldest Japanese restaurant in Oman. There were local people coming there especially for it. The restaurant has a live cooking station. So you have a cooking show and can watch how your food us getting prepared directly in front of you. The staff was friendly and helpful. The room was comfortable and clean. There is parking in front of the door, slots with shade were available as well.

Everything! and I felt all of the amenities and services came at a very good value for money. If you would like to spoil yourself in Oman for a good price (or at least it was so during our visit) for a few days, this would be a perfect pick. The Staff were also incredible! I remember Samir, the manager in charge, he and his staff had gone out of the way to make the visitors feel special. They also have a good Japanese restaurant at the top, and a bar from where you have a good view of the city.

There was just one experience that was unpleasant, the Sports bar at the ground floor. We had the misfortune to witness the rudeness of a staff there. I think she was Russian or something, I wouldn't like to generalize, but normally they are quite unpleasant in the hospitality sector, probably due to all the oppression by their dictators or who knows.. If you had the misfortune to run into her, please don't let it overshadow the kindness and the pristine hospitality skills of the other members at Al Falaj.

The hotel is easy to find, 5-10 min drive to Mutrah. The parking area outside is big and there is also shaded parking lots. The pool is good for some leisure time. Breakfast was delicious and more than enough.The staff is smiling and super friendly. They let us check in at 10 a.m as we arrived with an early flight. The grand mosque is about 15 km from the property, airport about 25 km. You need a car to go everywhere in Muscat, so we found the place a good one to discover Muscat. The rooms are not very big but still a decent size. It’s a good value for money.

The pool is large and gets sun all day, the gym is by far the best in muscat from all hotels I've stayed in including a number of 4+ star hotels. The gym staff are awesome! The sauna is effective and the hottub the best I've used, it actually has very strong jets that really do the job after a workout. The rooms were decent with black out curtains, strong wifi and a selection of pillows. The food was really decent and very reasonable in cost. This hotel for some reason has received some negative reviews of which are unfounded in our opinion. It's lovely and will be our go to option when staying in muscat. Breakfast is excellent, even had a fresh fruit juice option for free that you don't get in most 4 or 5 star hotels! Also food is not left uncovered like most hotels.

If they want to improve it would simply be a case of asthetics in certain areas but for us it should be at least a 4+ star already.