Clean and lovely atmosphere. All details thought out well and the rooms were nice and modern. The pool was a lovely and clean. Gym/ massage services were good. Plenty of food choices.

Hotel had an ironing room which I wasn’t a fan of as it wasn’t convenient having to leave the room to do ironing. Security is great but a little over the top! The car gets checked thoroughly and then all bags get scanned as well as x-ray body machines. These aren’t great for kids and a lot of hassle- especially since security staff weren’t very helpful. Although most staff were helpful, compared to other hotels during our stay we found that the hotel staff werent very understanding or helpful towards having a baby and helping meet needs e.g the cafe didn’t allow hot milk to be ordered downstairs (it had to be ordered in the room etc) .

Room was very clean and well decorated, also very comfortable master bed. Breakfast was good with plenty of options. Staff was exceptionally good and willing to help. Also, above and beyond was the staff attitude towards making my stay as comfortable as possible. Staff was always willing to listen and open to advice and suggestions. One of the staff members in Breakfast restaurant was exceptionally good, she did not only listen to my suggestion but to my surprise next morning, my suggestion was actioned by her too. Well done! Strongly recommend this hotel for stay.

Corridor carpet was a bit dull and worn out but it was not a big issue.

The hotel staff were amazingly courteous, professional and helpful. Due to an extended stay I had a number of interactions with various members of the hotel team. I must mention front office team members Ms. Jennifer, Ms. Aiman, Ms. Rameeza and Mr. Hameed. They are all exceptional professionals with very pleasant personalities and great energy levels. In conversations they came across as well educated, cultured and knowledgeable. Having stayed at hotels all over the world these ladies and gentleman compare favourably with any international hospitality professionals. All of them are a credit to their establishment. The other good thing was the quality of food and service at the Tai-pan Chinese restaurant. The restaurant staff took obvious pleasure in serving me and were very knowledgeable about the dishes being served. The location of the hotel is a very convenient one, with good communication connections to rest of Rawalpindi and main Islamabad.

The rooms are comfortable but on the smaller size and the decor is bit dated. A facelift will make it a more attractive proposition. The bathroom's also need to be upgraded. The Pakistani food available at Bokhara restaurant was overall average with the serving staff not coming across as very professional. The hotel bakery had very limited selection while I had expected more, it being part of a very reputable hotel chain.

The atmosphere and variety of food choice. The staff were very hospitable from the reception to housekeeping and to the lovely staff in the the Executive Lounge and Marco Restaurant. Mr Shameem and his team Ahmad Ali who served us drinks with a smile and Sidra our breakfast hostess was always very pleasant. Mr Shameem was very attentive to our needs and they all made us feel welcome. Not forgetting the door man and security that stood near the lifts.

Nothing

My experience was really excellent like second home and staffs very nice, supportive and accommodated especially Mr. Mansoor front desk he will go beyond to assist you and accommodate.. Mr. Khalid welcome you every single time with smile. in room service all staffs especially Mr. Liaqat and cleaning staffs as well as hotel transport team

The courtesy and care given by the front office team. Specially Ahmer, Hajira and Rameeza. Profesional Special service and care given Mr. Farzaman at breakfast although I came at the 11th hour. The care taker at executive lounge for lunch and high tea very caring.

There was a mosquito in the room. The toilet seat is fixed in a tight corner.

Hotel security is excellent. Check in was quick. Lobby is very grand. Staff are very polite and helpful. Beds and pillows are super comfy. Complimentary water and fruit in rooms.

Occasional smell of cigarettes in corridors. Pool area is a little tired, overhead electric main line an obvious hazard.

The three front desk stars Aiman, Jennifer and Hameed are the main reason that I book stays at the property. The room service staff were also very helpful and polite.

The rooms, especially the washrooms, need an uplift. Also very limited TV channels with poor reception.

It was a lovely clean and beautiful place to stay. The staff were friendly and especially Mr Rameez Tariq front desk manager was very professional and very hands on and allowed our stay to be comfortable and pleasant.

N/a

Location, Clean, reception Staff, Management, Parking, Swimming pool.Buffett, Breakfast When I arrived my room wasn’t quite ready a lovely lady from reception (Rameeza) escorted me to the lounge where I was offered a free lunch and I was also given a dinner voucher I like to personally thank Rameeza.