The value for the dinners was excellent. I ordered something different every night and each meal was excellent. There was a problem with the elevator going to the main lobby and the staff made sure that I was able to reach the main lobby with no issues. The staff only found solutions to problems.

I cannot state anything negative that the staff or management can change. They cannot control their location or traffic around the location. Leaving the hotel by car can be a challenge.

very helpful receptionists to greet us. They were exceptional. They helped us to get our boarding passes for our flights & informed us of everything we needed to know to make our visit pleasant. The restaurant food was excellent as well as the service.

We did not find the AC unit in our room to be user friendly. Also, the bright neon lighted number on the unit indicating our temperature was so bright at night & shined down directly on the beds. The bathroom lights were not sufficient. There was no light directly over the sink & the overall lighting was quite dim.

Pet friendly for a very reasonable rate. We. Enjoyed the very helpful staff and breakfast every morning. We even extended our stay during our relocation. It's a short distance to a beach. Its minutes from downtown and the Federal mall, easy for food delivery and cabs. The airport and car rental return is right up the street. This hotel is a treasure in the David area. Just book it!

The shower stall let too much water on the nice floors. My floor towels was always soaked.

This was my first experience in Panama without understanding Spanish. Everyone, from the front desk, to the waitstaff, to the housekeepers were beyond generous with their time and patience for my misunderstandings and frequent confusion about how to get around in David. They found me taxi drivers who spoke enough English to help me get to some confusing destinations and gave me helpful suggestions regarding services I required during my stay. The staff was consistently conscientious about the COVID regulations which was necessary, but never felt intrusive. I felt safe and supported which helped me begin my new life in Panama.

The AC in my room was while quiet, was almost too efficient in its cooling. I found that keeping the room cooler than I would have preferred was necessary to keep it from being way too hot.

The staff was extremely helpful. Runny, Teiria, and Bernardo were exceptionally helpful and friendly. We just moved to Panama and it is so nice to have staff that went the extra mile to accommodate us even though we speak very little Spanish.

We wish there had been a pool.

Restaurant is perfect for breakfast and the staff is fantastic! Rooms are clean and comfortable. We stayed here previously and chose to return.

I didn’t realize that I entered my two teenage children (14 and 15) incorrectly when making the reservation and was disappointed that bc they were over 12, I had to pay an additional $40 for them on top of the room I had already booked. Really disappointed that on top of our room rate (which was for the correct occupancy), we had to pay even more…..

The staff is so professional and pleasant. The restaurant service is excellent. If you like to be near the center of David the hotel location is ideal.

Mini fridge and microwave not in room. More charging ports on bedside table area.

The room was spacious, clean and comfortable. Had hot water, AC, Internet and cable TV. The restaurant was nice, had good food and friendly service. Yessenia at check-in was friendly and helpful. Airport shuttle was very convenient with good service.

Noise from the street was loud in the evening and early in the morning. Single pane windows do not keep out much sound.

Room was large, shower was hot and the hotel was close to the airport.

We had booked the half board option via booking.com and when we arrived to the hotel the receptionist said that dinner wasn't included even after forwarding our confirmation email which said breakfast and dinner included. We had to spend over 30 minutes using Booking's live customer support chat and Booking had to call the hotel 2 times to sort it out. In the end they did include dinner.

very nice hotel in David. the lady that works in this day is fantastic very very good costumer service, they should give her a raise, she help us a lot even ordering pizza on her phone for my kids. we love her she’s so sweet.

it’s loud at night coz we’re here weekends and some people having fun in the bar I guess close by.