This is a normal, standard business hotel with the usual amenities. Breakfast was a good combination of continental, American and Panamanian items. The rooms were fine. Parking was scarce when we came, so we had to park behind some other cars, left our keys at the reception and when more space was available, they parked the car well and returned the keys to us. Although this was a minor inconvenience, it was an issue only once and the reception found a good solution.

Although breakfast was fine and from a buffet, we were not allowed to serve ourselves. Instead, the staff put food on our plates. As we were not fluent in Spanish and the staff spoke hardly any English, communicating what and how much we wanted of each item was difficult. We were not the only guests annoyed by this: Some Panamanian guests just helped themselves whenever the staff was busy serving other guests :)

front desk staff very nice and helpful structural integrity of the hotel is very good. there was a magnitude 6.3 earthquake when I was there, and while the entire hotel shook violently for 30 seconds, it didn’t collapse. if you’re worried about earthquakes, I recommend this hotel good location, close to supermarket, McDonald’s, good Lebanese restaurant nearby

would have been nice to have a small fridge in the room hot water gets EXTREMELY hot so be careful when you turn on the taps

The staff were extremely friendly, welcoming, helpful and accommodating. The hotel was spotlessly clean. The room was very comfortable, especially the beds. The linens were so soft! The aircon was very quiet. Shower was great, lots of hot water. Good location for easy access to shopping etc.

Breakfast was adequate but could have been a bit better with an option to toast bread and more variety of fruit but otherwise it was ok. Would have been handy to have a fridge in the room and a kettle to make tea for non-coffee drinkers. There was some noise disturbance from a bar opposite the main entrance to the hotel.

Food= great. Chinese food ( can I steel the chef?) Room= very nice Location = good for what we needed to do. Close to a supermarket, perfect for us. Staff = super -1 Good we stayed more than one night to appreciate everyone else.

the girl at the restaurant bar, on March 10 2023 evening turn, was a 0 compared with all the other employees who were great. Not a look, not a smile, not one word. Basically, it's not a hospitality person.

The breakfast included was outstanding. Fresh fruit, waffles, eggs, 2 kinds of meat and carb selections, fresh OJ and an attentive, friendly staff. My room was large enough for me to do my full exercise routine. The view of the distant mountains was lovely including a sunset. The rain shower was warm and gentle. In room coffee was great too.

I ate at the in-house restaurant because I was tired and didn’t want to hunt for a place to eat, though there are many options I saw the next day. I had roast chicken which had been reheated to where it had no moisture or flavor left. I was the only patron the whole time I ate which possibly speaks for its local reputation. Please note, breakfast was a joy which I noted above

i like the comfortable Queen Bed! The reception staff are always very nice.

I would like to have more English language programs on the television. The breakfast needs improving. The food is a self serve buffet style, but the staff does NOT allow the guest to serve themselves. This is very awkward and the food is cold by the time you get to eat it. I suggest the Food Service Manger re-thinks the buffet style, it doesn’t serve the hotel well.

The staff is outstanding! The views and rooms and facilities were very clean and nice. Good restaurant and great breakfast.

The coffee and espressos were the only negative at all. The coffee and espressos were not good at all. Everything else was finest I have experienced in a while and I travel alot and stay in high end hotels. My wife now mentions staying at the Plaza...forgetting we are in different cities.

The hotel is fairly new and the staff at Reception friendly and welcoming, especially, Mr. Ulises. The Room was nicely decorated and the bed comfortable. The furniture was modern and of good quality. The bathroom was modern with a good shower area. The restaurant off the Lobby offered food all day long and the menu was varied. The food was good and the 2 for 1 cocktails were tasty.

Nothing.

The staff member that checked us in, Ulyssess was very kind, friendly and helpful. A really nice gentleman. The hotel was spotless, everything was sparkling clean. Food and service at the restaurant was also very good. I would highly recommend this place to anyone.

Nothing.

The hotel is really nice. The first morning I was greeted with a made to order breakfast. It was great. I also liked the fact that I had access to the HDMI port on the TV. It seems very rare in this day and age. They were willing to grant early and late check in/out times.

I would have liked to have seen more hand sanitising gel in and outside of the elevators. I had a pretty good steak one night in the restaurant. On the bill though, I was charged $25 instead of $20 as stated on the menu card. Oddly, none of the steaks had a $25 option. They did take care of that. On my last day, I got to breakfast late. It was a buffet and very cold. The server did however serve me. I should have complained but didn't. The city had a curfew for COVID-19. I can easily see how street noise would be a problem when the night clubs across the street open back up.