Staff went the extra mile with the customer. I had an injury from Tokyo, could only walk slowly. One staff lady organised for me a flat rate taxi for 4 hours sight seeing to a very good rate. I could do all what I wanted to do. I had two really good days in Manila. The airport made a huge transformation from the worst airport in Asia you could read online, now in 2023 to an airport with a really good architecture, so many friendly staff members only waiting to help you, much more than in Narita or Heathrow. I can now only recommend to use Manila Airport and the Hotel Lucky Chinatown. The atmosphere in the hotel is very good, the architecture great.

The coffee could be improved, I am a coffee drinker, but the breakfast is very good.

Great space, beautiful lobbies - there was even an art exhibit when we went. Located next to a mall with some good options for lunch and pasalubong. Rooms are comfortable, staff were good. The shower works well, including the temperature options. Our room had a tub, which was a treat. :)

Downside - places aren't clearly marked, like the elevator on the 4th floor leading to upper floors. Also the smell of the food cooking downstairs sometimes reaches the lobby of the 5th floor (not always a pleasant smell). Also the breakfast food options were really bad - just skip breakfast at this place.

My partner and I had a fantastic experience. The entire stay was great, from start to finish. The hotel was incredibly clean and spacious, which was a major factor in my decision to stay here. The cozy ambiance of the hotel was also a highlight for me. The decor and lightning made the atmosphere feel warm and welcoming, which was perfect for my stay. Check-in and check-out were a breeze, and the staff was extremely friendly and accommodating. Finally, the pricing was very fair. I felt like I got a great deal for the quality of the hotel, and it was well worth the price. Overall, I would highly recommend this hotel to anyone looking for a clean, cozy, and affordable place to stay.

Nothing so far.

* Great location. Free Parking. Good options in the breakfast. Comfortable and pleasant stay overall, with kind and servicial staff. * Nothing extraordinary but at the same time better than most hotels around in the area.

* The WiFi connection dropped frequently but allowed me to have a work call. * There is no direct access from the parking to the Hotel, you have to go walk up the ramp and then to the hotel, so not recommended for senior citizens or people with disabilities who can't walk uphill.

The location, accessible to most part of Binondo. its in the middle of the busiest part of Binondo and Divisoria. The hotel is connected to Lucky Chinatown Mall, walking distance to Binondo Church and Divisoria crowded shopping at the backside. With some research there are Lots of thing to do and go.The hotel is well maintained and clean. Since its spacious and modern, its pleasant to roam around. Staff are all helpful, courteous and polite.

Flow of shower water was great compared to the previous hotel we stayed at Convenience of closeby stores at the Mall - food, shopping etc Staff are generally sweet esp at the entrance, always very helpful , polite everytime you pass by I'm also a senior citizen n requested to have 2 rooms side by side n near the elevator. No promises yet IT WAS GRANTED. Appreciate it a lot

Hot water shut down if you shower around 3pm

Just a few walks away from the mall, so convenient!

The location is so good coz its near Divisoria 168 and 999 mall and beside Lucky Chinatown mall … You have lots of choices of restaurant around the area. The room are clean and spacious and the upgrade is so worth it. Staff are amazing ,they’re very attentive and helpful. Of all the hotels I booked in the past this is the first time that I heard no issue from my mom and that’s make me happy .

None

My kids and I went there for our own food trip and Intramuros walking tour so the location is very good. We just did not have enough time to try their sauna.

A day after we got back, there was an attempt to hack my ID from someone I did not know. The only thing I can think of is Chinatown hotel because they photocopied the same ID that this person attempted to hack. So please beware, your information is kept and not secured.

Breakfast is delicious. The staff are very accommodating. The room is clean and the aircon is cold.

They just provide one big towel, no hand towel and floor mat for the toilet. You have to change elevator from the main floor to the reception floor, then from the reception to the room floor. The scent of the lobby smells the typical chinese incense.