The owner was very helpful. We went on a vacation scheduled on a long holiday and got caught up in traffic upon entry to the property but got in quickly thanks to the owner. The caretaker was also helpful to us. The unit was very clean. We enjoyed our stay very much!

Pico de Loro seemed to be very crowded this time that the beach and pool looks like a public beach or pool. This is my 4th visit .I hope they put a limit to the new condos being constructed to protect the nature around. If this can't happen since it's business for the developer, well at least add more swimming pools and swimmable beach area( free from corals and rocks) . Restaurants should be added two apart from that inside the hotel and that facing the pool . We had to wait a bit for the food to be served complete.

Everything!

The booking process - the description for this property is thoroughly misleading. It was not expressly stated that aside from the accommodation cost, one has to pay extra for the club's hefty registration fee, else totally forfeit access to the booked room and any advertised amenities. Booking.com was not upfront and sends the separate advisory only when the property is fully booked, trapping the customer with the full cancellation fee. This is false advertising to the highest degree! Booking.com, you have to revise your description for this listing and a couple of other ads related to this property. You can get top resort-like amenities elsewhere for substantially less.

I want my room terrace is in front of fountain

None

Warm customer service and lovely room. We had a great meal at the restau. Wonderful view as well

There should be social distancing but cant help it when you have people loaded in 2 buses from a company outing. Was not able to enjoy nor feel safe after they came.

Clean room. Accommodating staffs. Allows pets. Lagoon view.

N/A

The property was very clean. Amenities were complete and we felt like we were at home:)

That we didn’t find out about this property sooner so we could have stayed here longer.

clean & descent

n/a

The beach and d amazing view..

super Fab!

The trees which make the place so green and making the air fresh and the place tranquil. The varied pools, the recreation areas.

Too far away to get to and a difficulty for those without private transport. The transportation within the vicinity was not at consistent intervals, the sea water was not a good one for swimming, waiting areas outside the buildings should have at least benches for service users to wait in comfort specially the elderly.