Perfect location just under Snezka mountain. Halfboard option was perfect for us. We really appreciated, that the hotel is very kids-friendly and we felt very welcomed with our little children, also in the restaurant. The choice of food was perfect and absolutely sufficient (meat, fish, vegetarian, pasta...) Also the spa-wellness section was really good, not overcrowded in May with very nice option for childer as well as adults (separated sauna part)

the mattress could be more hard. There was a cooling pool in the sauna area, however the water in there was not cold at all.

Supperb breakfast. Marvellous swimmingpool and more- Fine 2 room flat.

Apartments were spread over a large area, some of them far away from main building, reception, dining rooms and swimming pools. My 4 special wishes for our flat were all ignored from the start, but fulfilled when we moved to another flat after complaining. Two times the internet/wi-fi was off for several hours.

We loved having sauna in our Apartment! That was absolutely amazing. We also really enjoyed breakfast, there was huge buffet with amazing choice of everything. If you would like to enjoy quite time in indoor swimming pool, there are hours for adults only from 8pm :)

We did not expect extra charge for car park and if you stay in Apartments, reception team members won't give you many informations about indoor swimming pool for example, that adults only hours are from 8pm:).

Delicious breakfasts and dinners . Nice SPA zone. A lot of entertainments.

We stayed at the apart-hotel part. There was fur in the apartment when we came , not enough towels. We told about that at the reception, but nobody bring them to us. Also strange system with a room service , they will provide room cleaning only if you pay for it(forgot how much it was). Weird Check-in (from 16-00)/ check-out( till 11-00 AM) time .

Location, view, facilities in hotel building, food, pools

Lack of parking places, we stayed in apartments and those i cannot recommend to stay in, we got info from reservation agent that with animals we only could stay in apartments but during the stay we have seen people with animals accomodated in hotel building

Delicious breakfast. I liked the watermelons, sausages and scrambled eggs. Big swimming pool. Big swimming pool for a family to swim in. Additionally, there is a massage Clean floors. Nice wooden floors wihich were clean.

If the kiwis would have their skin scraped off before given to the public for breakfast.

Everything was perfect- location, staff, breakfast, dinner, swimming pools, playground and animation for kids

I am not sure if it is ok if you have to pay extra fee for parking in five star hotel. But it is the only small minus we found.

Great facilities and rich breakfest. Nice activities fir kids.

Firstly, apartments were not serviced for the whole stay. This, for the price, did´t seem adequate. At least once per week there should be basic cleaning to assure comfortable stay with kids. Secondly, staff spoke almost no English which was quite shocking.

Amazing breakfast, good programs for kids, spacious apartment

Apartment wasn't completely prepared for the arrival. The program in english doesn't matched with the original one

nice resort clean room wellness and pool good breakfast

apartment view was not nice, we had a destroyed old house in front of the balcony kitchen equipment not possible to have two booked apartments in one building