Loved the hotel itself. Very nicely decorated. Nice A/C in a hot summer day. Friendly staff and the food at the restaurant was delicious. The spa is a small circuit but very good. Two indoor pools that were very good with comfy seats. The outdoor pool was also very pleasant with nice shaded areas and comfy lounge chairs. The bed was comfortable and there an array of choices for pillows. Breakfast was excellent!

There was a yellow stain on our duvet cover. We could tell it was clean and it was probably from ironing, but just didn't expect to see it at such a prestige hotel. Also didn't have a kettle and coffee/tea in the room and ai expected- most hotels have this now. But these are small things.

Everything was wonderful, the staff at reception especially. The robot that was sent to the room was a gas. My highlight was the spa and sauna.

The breakfast. The breakfast was disappointing as the hot food was always cold also there were no hot plates? There could have been a bit more to the cold breakfast as well, such as various salads, boiled eggs smoked salmon. These are things that can be ammended and it´s not the end of the world.

Wonderful location, not far from the city center, big Spa space, warm indoor pools (one is good for swimming, another for warm spa relaxation), clean and comfortable rooms, done with good taste, amazing city view, and super tasty restaurant meal, very hostile staff and friendly atmosphere.

The saunas were closed for the period when we stayed there for reconstruction. The only drawback that anyway did not spoil the main good impression.

lovely breakfast, common areas were very nice, the staff was lovely, room was clean, great water pressure and rain shower head, large heated pool and large dry and steam sauna, two smaller workout rooms but adequate

the rooms looked like they could use some updating, the throw at the end of the bed was a little threadbare and the blackout curtains didn't fully close

The quality of the hotel in general. Breakfast was excellent. The bedroom exceeded our expectations. Good sized bedroom for a family of 3.

We had the same bath towels for the duration of our stay. Family of 3. It was expected a 5* hotel to get us clean towels daily.

Great facilities, great spa and gym, decent breakfast, nice food, comfortable room and friendly staff. Overall a lovely hotel.

Room got a bit hot, no Netflix on TV

Liked the location of the hotel, facilities and the size of the family rooms

The one lady on reception, was unhelpful, rude and very sarcastic. We had 2 kids who had been up since 2am, but on arrival the room was not ready. Also felt like we were treated different to the portguese guest, even though our whole family and friends was a great source of income to the hotel. Could have had a kettle and ironing facilities in room for a 5 star hotel.

good size rooms, clean and nice view.

it was under renovation but there was no mention of it at the time of booking. The noise and odor in the corridors were annoying. I made a mention of my husband’s birthday being celebrated the day we checked in but the hotel did nothing to acknowledge or even place a small greeting. that was disappointing.

Great hotel. Was recently very well renovated with great results. Rooms are much better. Super confortable, top staff. A bit far from city center ( requires car or transportation)

Breakfast is worse than before

Interesting 5* city hotel. Staff is very friendly and helpful. Well kept and clean. We were a couple with two kids (8yo and 11yo). They loved it. The pool is nice and the amenities were good as well.

The hotel is a bit dated. The last 2 years were for sure harsh on the sector and investments were kept at a minimum. WiFi doesn't work and some maintenance are needed. The breakfast is bellow standard particularly for a 5* hotel.