Large rooms, close to home, large pool, smittys/steak house and had a little pub with VLTS.

Staff was extremely busy and they almost came off as rude! First 5 minutes of being checked in our toilet over flowed. I called down and she kept saying I’ll call u back in checking someone In 45 minutes we waited for the maintenance people. Went to the pool took them a hour to reset the system for the water slide( this happens constantly ) The coupons for breakfast are only til 9 am on weekdays and 10 on weekends? Why? That was extremely disappointing as we went swimming first thing and got to the restaurant at 10:15 and were told to we couldn’t use the free voucher..: Worst part… my friend went down to the car at 3 am and was quick, the staff wasn’t at the sliding door to buzz her in and she had to sit out side and wait!!!! The doorbell alarm was working too and no one was there!!

I liked the location of the hotel. It's close to downtown but also near the entry into town (it's located in the old town of Grand Centre which was amalgamated into Cold Lake). Even though it's on the main road coming in, I did not hear any traffic noise. The other plus is the "all in one" services. Besides the nice room, there is a restaurant (a Sawmill but is being converted to a Smitty's), liquor store (prices seem reasonable too), and a licenced gaming room (VLTs) for those who like to "drop a twenty". All in all, the perfect oasis.

I was kind of sad that the Sawmill is going away but I can also understand that because the hotel is leaning more toward being more family friendly, it makes good business sense.

I stayed in the "motel" portion of the hotel for the first time and actually quite enjoyed it. It's the classic two story affair and is about 10 meters from the main building. It was very quiet and the amenities were the same as what you'd get in the hotel portion. There is a Sawmill restaurant on site for those who like their beef (there are other offering as well) plus an on-site liquor store and a games room with a fair number of VLTs (if you are into a little wagering). Handy location - right on the highway but it never seems too busy. You might also get to see or hear the odd F18 as the 4 Wing is stationed at Cold Lake.

This would be food related although the dinner I had at Sawmill was excellent. My only peeves would be that the tap beer selection isn't great. All the corporate brews are pretty much on tap but nothing in the way of craft beers. The other nit I have is that the "free" breakfast (only if you paid for it with the room) is only offered from 6 to 9 AM on weekdays although they do extend to 10:00 AM on the weekends. Being a retiree traveling for pleasure, it would be nice to amble in at a later hour. All in all, minor inconveniences...

Location was fabulous aswell as having all your major amenities attached. Pool area was well kept and the staff was beyond personable and great presentation of themselves as professional and friendly. Will definitely be staying here for future visits!!!

Breakfast was fine. Staff very friendly .When we checked in the receptionist. Mabell was very good. She answered all questions.

If I make up something that was wrong I’d have to lie to you

Breakfast included, clean rooms , polite and helpful staff. Convenient restaurant with good food to order if needed

The rooms dated and tvs not great in the rooms

clean, included breakfast was very convenient with a good variety and selection

The air conditioner in our room wasn’t working both days we did let the front desk know after the first night but it was not fixed and it was quite uncomfortable in the room both nights. Otherwise the stay was wonderful.

Easy access to hotel. Staff were super friendly. Free Breakfast was yummy. Beds were very comfortable.

Friendly check in/out staff & delicious free breakfast . My other family members who also stayed there loved the pool! Nice clean rooms…

The hotel is well located, the rooms are clean and tidy, and the staff are warm and attentive. The air-conditioned room is warm. I live here every time I pass by.