I loved the cleanliness. The check-in was on point. The new remodeled pool area was beautiful.

There wasn't anything I couldn't like, because I got the price value and I felt very comfortable.

The pool and the view are amazing. The room was clean and the beds were comfortable. I enjoyed every day of our 9 day stay and we will definitely be staying there again for our next trip to PR.

They are undergoing some renovations and construction and the smell of the paint flared up my allergies and asthma the first few days. The room is too humid from the condensation from the air conditioner the walls and the ceiling were dripping on the beds and floor. The condensation also give the room a wet smell if that makes sense.

On top of Hotel and view is beautiful!! We love it!! I already told people to go that Hotel is awesome view and relaxing place. Also people who work there is so nice. For us we meet people there 3 place servers give foods they are awesome smiles and serve Other we meet person who work casino very friendly we enjoying chat with him. Front desk very friendly we pass by we always wave them. We really miss them all. Hopefully we will go back there again!!

The property is very beautiful and very comfortable and trust parking! We love it very much!!

The hotel is under construction and we were informed before we booked the room. It was only a one night stay just passing through the town after a family visit. The accommodations included breakfast and that was a buffet style which was great. I had stayed here before in the past and will stay again when I go back to visit my family. The construction of remodeling is looking good so far.

I LOVE THE FRONT DESK CUSTOMER SERVICE. I HAD NO PROBLEMS AND MY FRIEND LEFT A BLAZER AND IT WAS RETURNED TO THE PERSON WE SEND TO PICK IT UP SINCE WE WERE IN PANAMA. THANKS TO MARISOL SHE DID A GREAT JOB.

I HAVE NOTHING TO SAID I WAS VERY GRATEFUL AND IF WE RETURN TO PONCE WE WILL RESERVE THE ROOMS IN YOU HOTEL. WE ARE FROM THE PRESS OF ECUADOR AND SEVEN YEARS AGO WE STAYED THERE ALSO.

The clean our room always was

Facility construction pool no available + the restaurant ok but like in the pictures the casino was alright but we don’t play so not sure

Clean room, friendly staff, location access.

The hotel is under renovation at least until the end of year. Temporary bar very limited No open area to enjoy outside the rooms as pool, restaurant and bar are under construction. For the price paid without these amenities was not worth it. Maybe after construction is completed.

The new pool. The upgrade to the lobby. Upgrade to the parking lot. The staff was very pleasant and helpful.

The delay in upgrade of the bar and dining area. The linen on one of the beds was dirty and stained.

The staff is cordial and kind...enough to redo the room maintenance and bring us more coffee. The hotel is pretty near different fast foods and malls.

I had to carry my luggage, because they were short on staff. My room was clean and smelled nice but the tile floor needed better cleaning. No room service. Not much nightlife, just the Casino which was boring.

The breakfast staff were the stars of the show! Never said that before. We enjoyed our time visiting with them very much. Took it from being another stay at a hotel to a great memory.