I was charged before I got to the property which i was told to pay at the property. Then I was told I had to pay $100 deposit after I got there to check in. Very disappointed with staff.

My family was a little freaked out when I told them we were staying in a motel but right when we arrived I knew we made the right choice! Front desk staff were all so nice and had recommendations and tips for me right when I got there. Walking into the room we could tell everything was brand new and super clean. The patios over the river were a bonus to an already fantastic place! These people treated us so good it’s the only place we would stay if we returned! Loved the town and it was a perfect way to stay away from the crowds in Pigeon Forge but still cut through on 441 to Dollywood on our last vacation day! Just don’t try to get back cause 441 closes early.

Nothing everything was great!

Nice updated room with firm bed. Loved the view, overlooking the river. Staff was understanding of my situation of needing to shorten my planned stay to only two nights and billing is correct.

It is noted prior to booking that microwave was not in the room. It would have been nice to have on in the room but this time I did not need to use it. Ice only in the lobby till 8:00 PM could also be an inconvenience to others but I was fine with it. My guess is that Booking.com only gets a few rooms so urgency of booking seemed to raise price unnecessary when the hotel was not near capacity.

Of course the balcony with very babbling brook. Loved it! It was like sleeping beside the ocean.

I old so climbing stairs. But, those stairs with excellent to hold handrails were as good as possible.I could reach both rails and easily wrap my hands around the rails to completely steady myself, and also to use them to help pull myself up the steps. I can't remember it's equal. I definitely do not feel safe going down even a few steps, at your place I felt totally safe. As this note explains, it was the best of a sticky situation as I found our there were stairs involved.

It was very nice and clean and it had a beautiful view of the river,Mrs Patti that rub the front desk was outstanding and very polite I would highly recommend this place to anyone and good prices for the rooms.Keep it looking nice it was one of the nicest looking places that I seen from the outside in Cherokee.

The only thing I did see which was the next morning I didn't notice it until the next morning is it looked like the sheets hadn't been changed their were places on them along with hair that was from someone else.

The name of the Motel, Rivers Edge, is exactly as described. Each room has a beautiful view on the edge of the fast-moving river. The rooms are very updated, clean, and cozy. They have a small refrigerator, coffee pot, and electrical outlets for charging. The TV was a large flat screen with satellite. The staff was friendly and helpful. Fresh brewed coffee is available in the office. The motel is within a few minutes of Harrahs. The visitor center and a beautiful park along the river are just down the street. This is a little hidden gem in Cherokee.

Loved that all the rooms overlooked the river with balconies. Staff was phenomenal and very helpful! No frills but very clean and loved that the rooms had been remodeled. Scenery was great! Definitely will stay here again! Coffee in office was good.

The beds were not very comfortable. Wish ice machine was accessable 24/7 as it was locked in the office which closes at 10 pm. Parking could sometimes be a little tricky due to the location. Water pressure was sometimes not good depending on usage elsewhere.

We loved the location of the motel. We not only were within walking distance of restaurants and stores. My husband was on the river for fishing, we walked my granddaughter across the road to mine for gemstone, and all sorts of gift shops were right down the street. My husband and I have stayed at Rivers Edge before but this was our granddaughters 1st vacation without her parents. She had so much fun feeding the ducks, watching the river, and playing on the balcony. In her words " The best vacation of my whole life"

I didn't like that our room did not have a microwave,

balcony was wonderful--HOWEVER, the night was a lovely cool, and we wanted to hear the river instead of the AC, and it wasn't too hot. So, we opened the screen door to the balcony and turned off the AC. The screen had a once inch gap up at the top, and many tiny bugs came in and swarmed near the lights by our beds. Kept feeling little bugs and not seeing a mosquitos until took a better look, and these little tiny bugs were all over my pillow on my bed!! A bit shocking, and then a little disappointing to have to shut the door to the balcony.

The staff is wonderful! They were friendly, personable, and engaged in day to day conversation with us. I asked what was going on at The Island on Saturday, and without hesitation the manager made a quick phone call to find out. We asked to stay an additional night in our room and they happily accommodated us. By far the best hospitality I've come across! I'm very picky about how a room looks, feels, and smells, noticing details most people don't, and our room exceeded my expectations! It was newly remodeled with modern furnishings that were unexpected for this small, quaint, riverside motel. All rooms are non smoking (yes!). And the balcony overlooking the river was the best! I was traveling with my aging mom who doesn't get around as well as she used to, so we spent most of our time relaxing on the balcony, watching the geese and ducks and people tubing down the river. We would wave and interact with them as they came past us, and we laughed and just had the best time together ❤ We will definitely be returning in the next couple months and bringing my husband with us. I will always cherish the memories made with my precious mom at River's Edge.