Breakfast was good, beds were nice, shower was nice, pool was good. Room was very nice and clean. Staff was friendly. Was exactly what you'd expect.

My only complaint was another guest. There was a man who was following my daughter around the pool and made myself and other parents uncomfortable. When I instructed my child to come to where I was, he followed. I confronted him and I sent her to the other end away from him. I was in the pool area for less than 15 mins and nearly pulled her out and back to our room. He ended up leaving the area shortly thereafter and I let her stay. Other than that, the stay was great.

Breakfast was very good. Staff was professional and friendly. Coffee made available throughout the day.

Vending machines were confusing. Pool has fishbowl view and is in route from main entrance. This may likely cause some to skip pool so they don't feel like being on display. We are making suggestion to The Arc Encounter to partner with nearby hotels for shuttle service to this site. Guests we met at hotel were all going to The Arc.

The hotel was clean, comfortable and staff is friendly/helpful. Great breakfast options as well!

The pool area was clean and they provided plenty of towels but there were several large cracks in the ceiling and walls. Parts of the walls looked as though they had been patched and the bottom of the door was severely rusted.

Staff was very friendly when I phoned and in person. Two at the counter introduced themselves by name and said if we needed anything they’d be happy to help. We requested porta crib and brought it right away. Debbie, the breakfast concierge, was joyful and conversational and breakfast was great! When we first pulled in there were many containers in the premises and wondered if we’d have a negative experience but it was ver positive. Rooms clean and comfy! Areas we saw were pretty and looked great.

Everything great. Maybe in renovating add larger pool space and hot tub?

Breakfast was good I really enjoyed it. The room was comfortable nice and updated!!!we booked six rooms and had no complaints at all the hotel staff was friendly and available for any needs or concerns.

At the end of our stay after I checked out, there was a charge for the room I stayed in when we had already paid. I called and left my name and number however my call was not returned. But the charge fell off so no harm no foul

The lady who took care of the Free Breakfast (Debbie), is worth gold to you folks! She was so uplifting and cheerful every morning. We actually hated to leave and not see her the next morning. But not to worry, we'll be back.

The only negative thing that was a bit irritating was that there was no exhaust fan in the bathroom. Every time we showered, the mirrors were dripping and had to be hand dried with a towel.

Room was comfortable and clean. The breakfast was great but during our 3 day stay we were only able to enjoy it once as the other 2 days there was no seating. Hard to handle food taking it back to the room.

See above. There needs to be more breakfast seating.

Cleanliness, friendly staff, coffee, available! loved that they filled our requests for location of a room. Fortunately, we had quiet neighbors, and a quiet floor!

No light at the end of the street to get onto the freeway

Cindy was great! She was very kind and helpful. Piper was so sweet she made sure I got blueberry cookies the next night. Debbie was awesome with the breakfast she went around making sure everyone got what they wanted. Loved our stay here. We felt like we were family!

The hotel was really neat and clean, the bathroom was clean as well. We would definitely stay again if traveling that way again. A bonus is they have complimentary cookies that are delicious and great coffee too.

Nothing it was all perfect!