Great location; breakfast was better than we expected.

They charged me 50.00 more than my Booking.com paperwork. They said a ‘security deposit’. No where on your site does it mention this. Was told it’d be refunded in 20 days…THIS IS A RACKET.. So they charge my card, I have to pay the interest; they get to hold my money for 20 days, maki g interest on my ‘security’ deposit. If I had the time, I’d call the Ketn County DA’s office and file a consumer fraud complaint. Your company should know about this and be VERY clear on the paperwork. Seems you are compleaset in this fraud!

Breakfast was amazing. Fresh fruit, different breads for toast, doughnut holes, great coffee and of course, eggs, sausage, potatoes. Fresh juice too! Kim, at the front desk went beyond above and beyond. She was SO helpful. Close parking (free) and wi-fi (free). They did fix the problem with the toilet lid not staying up by itself. (See previous reviews by others).

Booked Accessible room. Front desk indicated our room had a roll-in shower. It did not. Front desk indicated it looked out onto the main street in front of hotel. It did not. No grab bar on wall adjacent to toilet, toilet was SO low it was dangerous, Shouldn't bathroom counter be low to accommodate? Something very annoying-door to bathroom is equipped with springs to close the door everythime it is opened. Imagine a handicapped individual with a walker or wheelchair having to open the bathroom door EVERY TIME THE USE THE BATHROOM and then have to open it again on the way out!

It was so clean and quiet for a hotel full of kids and families. I will be coming back whenever we come to visit. The breakfast was so convenient too. My kids loved sitting outside with me to eat.

There is a woman at the front desk who has a horrible attitude. Like she doesn’t want to be there. I brought up how no one informed me of a $50 deposit.. she then began to tell me there’s no way it could be waved when I wasn’t asking for it to be waved. I only was confused because it was never mentioned up till I spoke to her. She then proceeded to barely speak to me and didn’t even tell me the room I was in. Just handed me the keys. If not for her, I’d give 10/10 recommendations

We only had a short stay here, but we really enjoyed the room which was large, clean, and with a nice lounge area. The hotel seemed to be newly decorated, very modern and with a nice atmosphere. All staff were nice and helpful. The buffet breakfast was actually really good. Easy parking just outside the entrance. We had time to use the pool before we left, and we were the only guests there. The hotel exceeded our expectations, and we would definitely recommend it for a short stopover.

Not much going on just nearby the hotel, but there are plenty of fastfood restaurants, supermarkets etc within 5-10 minutes' drive.

The staff were amazing, from the receptionist who greeted us on our slightly late arrival, to the breakfast staff and chambermaids. We stayed in a total of 6 different hotels during - our 16 night tour of California, and can safely say that our one-night stay at the The Hyatt Place in Bakersfield was the best hotel experience, by far - and all at a very budget friendly price. Thank you so much to everyone.

Absolutely nothing!

Every staff member was clearly happy to be there and glad to help! Ava made check-in easy and she was very helpful acquainting us and to the property and the surrounding area. The breakfast was standard, but everything looked appealing, was well supplied and fresh. The location worked great for our mid-trip overnight stop. It was close to several food and shopping options. It was also easy to get to Costco (for gas) as well as I5 and the 99. We would definitely stay here again.

The property is located on a busy main street, so there was some street noise, but not so much that it interfered with getting a good night of sleep.

Parking seemed pretty safe and clean, check-in was easy and fast,the room was nice and spacious with all amenities,I liked that they serve free breakfast for the guests

Just a couple of things but not much of a BIG deal for me....one of the beds had a sock in the sheets left behind from a previous guest and the sofa bed sheets didn't seem to clean and there was some hair left there.

The most comfortable bed of our 15-day USA trip During our 15-day visit to the USA, this was by far the most comfortable bed. The room was fine – it could have felt a bit cozier, but overall it was great! The breakfast was excellent, and they even had vegetables available – which was not common during our travels.

The lady working the front desk on my first night of check in and last night was incredible. nicest welcome ever after long day . very helpful. She deserves a raise. I heard other people talking about how wonderful she was also

hallways smelt like smoke on my floor

very nice and comfortable hotel

breakfast ends at 9am, we arrived at quarter to 9... at 9 am they removed all the food, i expected them to give a longer grace to eat before they take everything. you dont let people in after 9, but the ones who already in, let them eat...