What’s not to like from it! I loved that the hotel is kind of concealed within the tropical rainforest, which is great if you want to get away from the everyday routine and focus on rest. The staff is super friendly, the amenities are superb and accessible. There’s always something to do here, and even if there wasn’t, they have their own private beach which is just immense. I’m already planning my next stay. My time at Istirinchá was that good!

Some activities weren’t available during our stay, and they cleaned our room later than usual (odd), but nothing deal-breaking to be honest.

It's a very good place, the personnel is very kind and helpful. The turtle release every day is amazing, the crocodile place also, and the food is superb. I'm very happy with my reservation here.

The only points to improve, are: The facilities look a little old, the internet is very slow and only have cover in a few public areas (lobby, restaurant, and pool), and many of the hotel areas are sub-utilized due to lack of personnel to organize these activities, like the volleyball field, football camp, etc.

This is my second time staying here and we love this property! The private beach access, delicious onsite restaurant, the pools and amenities are all great! Very close to town but far enough to feel like you're not in Nautla.

We loved everything

Th scenery is quiet and breathtaking. The suite was great and very clean, I specially loved the perfume they use after cleaning the rooms. The jacuzzi was amazing, as it had a gorgeous view to the ocean. Food at the palapa was nice, staff attention was excellent. There are several activities, including turtle release, and cocodrile watching. This hotel make a great conservation effort, which add points to the experience.

The pool has no heating system. While this may not be necessary during summer months, autumn and winter tend to be chilly.

Fast friendly check in. The restaurant was good and we did not have to leave the property to find a better meal. We came the day school was back in so there were almost no guests. Very quiet and restful. The massage was 550 pesos and we recommend the service.

Breakfast bufette is poor, in relation to cost. They started by 9:30 which for us was to late. There wasn't menu options until 11:30. On pool areas, there are no enough lighting. And even they stop saling on restaurant . You are not able to bring your own sodas or meals.

the view, beach, pool and environment is amazing

There is no phone in the room so if you need anything you must walk to the reception. in a emergency case this is something to worry a lot. there is no elevator and must to go up 4 floor on stairs with my mother-in-law that has more than 70 years. internet is not available on the rooms. restaurant close to early at 8 pm. rooms decoration are a little bit old although very well maintained

Great location - the hotel is right on the beach and in the middle of the jungle, with lots of birds and animals wandering around the territory. There is even a crocodile farm - our kids were very excited. The staff are extremely friendly, helpful and unobtrusive. The restaurant has rather a varied menu and the seafood is fresh and tasty. The swimming-pools are nicely designed and regularly cleaned - we really enjoyed swimming there.

The buildings themselves, inside and out, are old, even though the inside has been repainted and they try their best to keep it clean. Yet it looks, feels and smells old. Some things are missing or semi-ruined (e.g. locks on the balconies). Another thing I wish I had had was wifi in the rooms: when booking I noticed a rather high rating, so assumed the Internet was OK at the hotel, but it turned out only the reception area had wifi, so I could not work the way I expected.

Restaurant service hours aren't the best. Service and food at the restaurant could improve given it is the only choice to eat around there.

The facilities, the location and the wildlife

The wifi connection is very poor. They need to improve it.