It is a new hotel. Hotel is very generous with good quality toiletries which you can help yourself to, at the lobby. Self check-in via automated machine is efficient. Good location; near the night spots in Kagoshima and located just opposite Don Don Donki, a popular cheap chain superstore where you can get anything you need. Automated multi-story Parking is just on the right side of the hotel; note that car park entrance is just next to hotel where u have to drive into the pedestrian walkway.

We got a connecting room and the doorway to the other room is very narrow. While the twin room is spacious, the double room is tight and hard to put a large size luggage. While the hotel employees were friendly, they don't speak English. The hotel doesn't provide free parking but u can get discounted parking at 1500 JPY for 20 hours at the parking next to hotel.

A lot of the amenities are automated. You can perform pre-check in procedures online so it will be quick when you get to the hotel. The check in area is cool; animated characters will show up to greet you and will adjust their language depending on your selected language on the check in panel. The room we got is spacious and has an LG Styler to clean your clothes, which greatly reduced our laundry needs. The hotel is located in Tenmonkan, which is a district in Kagoshima that has a lot of stores and restaurants, perfect for travel. The hotel breakfast is a traditional Japanese Teishoku (set meal) which is very delicious. The selection is limited to 4 and very light. Lastly, when checking out, they have a self storage area where you can place your small bags in cabinets and tie your suitcases with card-activated locking mechanism. Very convenient.

1. The hot bath and sauna are excellent. 2. Appreciate the information on TV about hot bath and washing machine usage. Very helpful. 3. The LG styler is perfect. I will recommend friends to stay in Henn na hotel with this as major reason. 4. The self check in system id simple, easy and user friendly.

The space for large baggage storage is insufficient. I wanted to store my luggage but all are used by small suitcases. I understand why because the lockers are too small for even small size luggage so they have to use the area for storage.

The reception was fun and pretty unique. But besides that's its a regular but really solid hotels. The room was spacious, comfy beds and a TV of a really nice size. The location is pretty good as well. Even though it is in Tenmonkan, it is just outside the busy area. It is just a 1min walk to that part, and also really easy to reach from Kagoshima-chuo station. It's basically just a 15min walk, straight ahead. Although a taxi is a better option when you are with suitcases. About 1000 yen from Kagoshima Station.

Just don't look under the bed. They don't really clean there it seems.

1. The hot bath and sauna are excellent. 2. Appreciate the information on TV about hot bath and washing machine usage. Very helpful. 3. The LG styler is perfect. I will recommend friends to stay in Henn na hotel with this as major reason. 4. The self check in system id simple, easy and user friendly.

The space for large baggage storage is insufficient. I wanted to store my luggage but all are used by small suitcases. I understand why because the lockers are too small for even small size luggage so they have to use the area for storage.

1. The hot bath and sauna are excellent. 2. Appreciate the information on TV about hot bath and washing machine usage. Very helpful. 3. The LG styler is perfect. I will recommend friends to stay in Henn na hotel with this as major reason. 4. The self check in system id simple, easy and user friendly.

The space for large baggage storage is insufficient. I wanted to store my luggage but all are used by small suitcases. I understand why because the lockers are too small for even small size luggage so they have to use the area for storage.

As soon as there was an issue, the staff came and helped. It was great to have adjoining interconnected rooms. There was adequate hanging space, a small refrigerator and a steamer to make your clothes less creased. There were washer/ dryer combination machines on the second floor, which required no detergent as it was added automatically. A large load cost 800 yen to was and dry. Coming out you will still need to air the clothes as they come out damp!

Bit grotty if you moved the bed or table..

OK, having a hologram greet you was "unique." But it made me realize that perhaps having a human check me in is not really that necessary. It was nice to have amenities right there to take to the room. And library was chock full of manga if you wanted something to read. The breakfast was great.

I was disappointed that I was not in a theme room. Upon arrival I found out you need to make a special booking. A really small issue. The room is really, really narrow (but this is Japan so it is expected).

I've seen videos of this hotel chain in the past, but completely forgot about it so it was a big surprise when I got to the reception and was met by a 65 million year receptionist 😂 I booked a regular room, but apparently there are some rooms with funny decorations too and some dedicated to children, which sounds great if you're traveling as a family. The check-in process is fairly simple, you are greeted by your holographic host once you touch the screen. For foreigners, the system will tell you to insert your family name and given name in this order, but won't recognise it, it needs to be given name and then family name. Don't worry if you come to a stump or need some help, the system will automatically call someone or you can call them on the screen. Good facilities, massive common bath (very clean), two coin washer dryers, vending machines, spacious smoking room, microwave in the lobby and manga books as well. The standard room was simple, but enough for me as a solo traveler. Chargers by the bed side, good amenities in the room and extras in the lobby, just very normal. Location was great, very central, near bars and restaurants, walking distance to public transport and the ferry to Sakurajima.

Nothing negative to point out. If anything, it would be nice to see something in the room that reflects the "weird" vibe of the reception, a painting, a plushie, a rubber dinosaur for the bath 😂

The room was comfy and spacious (relative to other places in Japan). The spa/bath was a great amenity. The location is close to the mall/market which was nice, but far from the main train station and the ferry. Great value for the money. Staff was friendly but with this hotel things are automated well in check-in and check-out so I didn't see the staff much.

I wish it was closer to the main train station, but it had a good location for food and shopping.