The overall building and surroundings is clean, seems safe. The room is nice, well-furnished and clean with amenities like fridge, coffee maker, etc. Small to-go cafe downstairs.

The neighborhood is close to medical buildings but a little rough around the edges. A little concerned about car since there was a lot of warnings that hotel not responsible for cars. Received card for property gate but didn’t work and one gate leading to parking lot and garage just stayed open.

Good and comfy rooms, nice bar and Perry as a cook and bartender. Breakfast time is late for those who is on the business trip, so don’t buy room with the breakfast, not worth and you will loose both money and breakfast. Got some arrangements with coffee and yoghurt with bun in the bag… NOW VERY expensive breakfast. Should think about it

Spacious rooms and Millicent at the front desk was so very personable and friendly!

Both mornings we were there we were awakened by a knock on the door at 8:00am to clean the room. There were no door signs to signal we were still sleeping. Thanksgiving Day they did not come into clean the room after we left at 10. Then we were awakened early again Friday 11/29 on our check out day, but we were sleeping at 8:00 and awakened.

I mostly like the room it was decent and really comfortable.

All the other amenities were eh the pool was not exactly my favorite. There were no breakfast options either especially for picky children. Also the sidewalk around the hotel was COVERED in roaches at night every time i took a step i saw like 10 of them scattering and running i just walked through the driveway lol. The amenities didn’t wow me tbh but really we just came to cool off and get a/c due to the hurricane that passed through . The location was nice though for the nrg park/stadium. Really close and has a variety of food options everywhere.

Did not use breakfast because early appointment at MD Anderson was a conflict. Breakfast not complimentary was a disappointment. The staff was very helpful. The room was very nice.

The shuttle service was not what I expected. It’s not as good as the Hyatt House. We could not use it. No free breakfast was a disappointment.

Hotel was very clean, friendly staff

I was charged for parking lot when it was parked outside, not inside the garage. It's a regular parking lot outside, as seen in the photos. No hotel has ever charged me for parking lot 21.99 for 2 nights.. no complentary coffee supplies in the room, only coffee, no sugar, no coffee cream. Also, there are no trash bags, so i could put in trash bins or maybe for my dirty clothes. All hotels leave you a couple of trash bags. No hand soad.

Did not like the fact that there was no included buffet breakfast. Glad that there were options at least. Evening bar snacks/sandwiches and beverages were a great idea. Bed was comfortable. Room large. AC worked well. good lighting.

I felt the bfast situation could be better. The paid offerings seemed expensive. Computer was down when checking in and the poor front desk agent was working alone. People were really stacking up. This person needs backup help. Same the next day.

I liked that the room was clean, neat and tidy, and that the location was close to a lot of good things.

The only thing that bothered me was that the TV wasn’t already connected with Internet. I tried to get on my Prime Video and Netflix accounts, but the TV kept throwing an error saying that that there was no Internet. I also tried to call the front desk about it, but no one answered.

The location was close to all of our scheduled events. The staff was genuinely helpful, one young lady in particular, Paris, was exceptionally kind. Not only did she help with an easy check-in process, but she also suggested Snooze for brunch, and I am forever indebted to her. Thanks for the great hospitality.

I didn't get a room with a balcony, lol

We stay at this location every 3 months for medical. We love that it is quite, no door slamming or kids running throughout the halls. Everyone is always nice and will help you out. I would like to thank everyone there for helping out when our car got broken into.

Car got broken into.