Coukd not have enjoyed the stay at Malena more - Loved the rooms, I had the executive suite which had a balcony and a private Jacuzzi. Spacipus rooms, the beds were very comfortable, flatscreen TV was great and had Netflix loaded on it. Jacuzzi was on 24/7 and was so lovely to dip into day or night. The breakfast was always lovely, fresh orange juice machine, lovely freshly made granola, Greek honey, spanikopita (spinach & feta pie) loads of freshly baked breads and spreads. (General stuff like omelettes, sausages, bacon there every morning too) If you want to up your experience - get a room with a balcony, watching the sun rise and set from the hotel was very peaceful and a beautiful unexpected addition. The pool was very nice, really clean - very cold in November but that's to be expected.* Restaurant has several great options for dinner, lovely staff in all areas (reception, restaurant, bar, cleaners). 50 metres away there is a huge supermarket with all foods, drinks, snacks you could want. Bits of clothing and toiletries as well if any are needed. Across the road from the hotel entrance there's a nice cafe - a great bakery less than 2 minutes stroll. 2 or 3 decent restaurants beside the hotel. There is also a pharmacy 30 metres from hotel if you need anything. The food delivery app Wolt is fantastic if you're looking for any kind of dinner delivered. Il Pazzo - Pizzeria in Heraklion centre delivers to the hotel - beat pizza on the island* If you're a solo female traveller - when out and about - only get in taxis that have a YELLOW reg plate. But any taxi man that the hotel organizes for you is vetted and safe.* Everywhere I explored on crete takes debit card - which is really handy* whether its the market stalls in Heraklion, taxis, supermarkets, olive oil tours / experiences around the island. Authentic cooking class in Chania was well worth the day trip also.

Some little spiders can occasionally make their way into the rooms - but this happens everywhere on the island it's not hotel specific.* The room i had was fairly soundproof to general noise - but for a 4 night period, the room next to mine was maybe louder than the average guest, and that sound really travelled. But this could well have been guests just being very loud.*

Very nice apartment with a small terrace. Enjoyed the heated Jacuzzi as the water temperature was easily regulated and it was very pleasurable even the outside temperatures were already around +15 (on November evenings). Location is great if you have a car (free parking available on site), but there is also a bus stop right in front of the suites complex - so it is very easy to go to town and back using public transport. Breakfast of decent quality is served in a very nice and bright room with a view of a large swimming pool, and we especially loved the device allowing us making a freshly squeezed orange juice on our own.

Nothing

On arrival we were greeted by à charming and efficient receptionist. She understood our needs and was happy to help with à smile. Our room was large and spotless. Really wonderful. The on premisses parking for our car was near to the hôtel building. The hôtel rooms was surounded by à nice lawn and the swimming pool is gorgeous. All of it spotless. The buffet breakfast was plentyful with large sélection of items eaten in sunny spotless well equipped Breakfast room.

The bed sheets were too short on the beds. It s à shame as besides that, the beds were confortable.

Loved the pool and the table tennis/volleyball area! The pool was great, very big area, comfy lounge chairs, enough space for everyone to sit comfortably. The room was nice and fairly spacious. Shower pressure was great, little balcony area was lovely too. The property itself it beautiful, alot of self contained apartments with beautiful plants, trees and vines around the buildings. The staff were amazing, so so kind and helpful. Appreciated the 24 hour reception and all their help with information and organising taxis for us. The restaurant was nice and definitely necessary as the hotel is not near alot of shops, and the prices were good too. Had alot of fun, it's a great place to relax and sit by the pool and chill out! Also the beach is behind the property, a short walk but its very windy there/no chairs. Supermarket is a short walk away.

The gym on the property is outdoors, and not super clean, it has an OK amount of equipment but just needs a wipe down. The restaurant was lovely however every day they were missing alot of items off the menu, including toast which I found a bit odd and inconvenient. It does say daily room Clean and they do come every day but most of the time it was just making the bed and we didn't get fresh towels very often which made things a bit difficult. Floors were cleaned though which was nice. Location is difficult unless you have a car, or you can also take the bus to town/hotel can organise a taxi. Also it would have been great to have even just one area outside undercover, it rained the last few days of our stay and there was nowhere to sit outside.

The suits setup and a move away from just regular rooms was quite interesting and we liked it very much. You can enjoy more space and how the property is arranged creates a bit of a resort feel. The pool was never too crowded and you could always find a spot. What was also a bit different was the set menu dinner when you opt for half-board. It can be a bit of a hit and miss but I found the courses delicious and original and only skipped one course during the entire stay due to pure preference. Would definitely recommend the hotel !!

We found quite a few mosquitoes in the suit and, after investing 30 minutes in making sure we got all of them, we stayed with all the windows closed and AC on for the rest of the stay. Definitely not a big deal but would be much easier if windows had the insect nets on the outside.

Beautifully presented hotel and quiet and peaceful being adult only. We had an executive jacuzzi room with a lovely big balcony which really made the stay. Having our own jacuzzi was a real luxury and the rooms were well laid out so it felt relatively private. The water in the jacuzzi is changed daily so no worries re-cleanliness. Our room was large and well furnished with good double glazing as there is some noise from the main road. Very pleasant lounging around the pool too on the double cabanas and most of the time the music was at a good low level adding atmosphere but not too intrusive. Breakfast was good with a nice variety of and pleasant dinning room. All the staff members were very friendly and helpful. It was so relaxing here that we gave up on our venturing further afield and just chilled here for 2 days.

Having a painful knee the ladder into the pool was not easy to use and felt insecure. Some better, gentler means of getting into the pool would be helpful.

Had a bungalow with private pool. Quite a lot of space. Pool size was as expected. Daybed really comfortable. The dinner was nice and you always got enough to eat. Really, really nice staff - always friendly and helpful. Big supermarket close to the hotel. Bus station and daytrip pickup (Get your Guide) only across the street. When checking in you get asked about any allergies so they prepare special dishes for dinner.

The breakfast was a little disappointing, because when it is crowded you really have to wait for the toaster to roast the bread. The orange juice machine sometimes was out of oranges. Drinks at dinner always had to be paid that night - not via final invoice at the end of your stay. The area really isn't that nice, but we didn't took a walk to the beach at all as we had a private pool. BUT: Our pool privacy was a little low, as it was right on a kind of driveway to the parking. Little higher walls or plants on the brickwall would have made us feel more private.

Very nice staff, always helpfull, always trying to improve and very friendly! Rooms are clean, breakfast is very good and has everything from fresh fruits, to olives, toast and fresh bread, egg varieties, omlette service. Restaurant is also nice, we where here end of season so some food was not available anymore, totally fine if hotel was not fully booked. We even got out favorite Cocktail from the bar, even its not on the menu. Definitely a goto Hotel. Bus leaves literally in front of the house, 20 minutes downtown. You can get rental delivered directly to the Hotel with a collaborating Agency. Hotel got a fresh makeover in Oktober 22, pool and restaurant are nice and new.

The only thing that confused us where the time schedules concerning Whirlpool times, pool times, lunch/brunch dinner... But that is a small thing to fix/improve.

We had a large room with 2 balconies as well as a living room, they are also very well insulated, the hotel has a very cool and quiet atmosphere, a nice pool as well as a jacuzzi, the staff are very friendly and professional. The hotel is also located at a good distance from the city of Heraklion. You can catch the bus in front of the hotel and pay only 2 euros per person (buses leave until late at night). Free parking is also a big plus.

Breakfast was good but needs improvement, very small pieces of cheese, salami etc. No luck with reception information, we didn’t know about brunch?! Are there any attractions in this area?! Information about taxis/buses - we found out all this ourselves

We came here for one night because we had our flight at 4AM and were looking for something nice and close to the airport, and this hotel is a good choice ! What I mean with « it’s a good choice » is that it’s less than 15min by car and you won’t hear the airplanes taking off or land. The hotel staff was really nice and smiley ! Good point and hope they’ll keep that for the future ! We got an upgrade and I must say, it was really nice (from room with jacuzzi to room with private pool) because we could stay the whole day at our pool. The rooms are nice and clean too. The pool area is really nice, it’s very green, they have nice trees it’s very relaxing !

Not really the hotel but more the restaurant. Little unfortunate but we had a bad experience at the restaurant… We thought it could be nice for our last night to not take the car to town… Mistake. The portions are small and pricey for Greece and the risotto with shrimps we got were honestly uneatable (way, way too much salt and there was a taste of cheese ? Nothing said there would be cheese in it on the menu), when we told the waitress the response was « I will tell them in the kitchen » nothing else. I mean, if a customer left the 3/4 of the portion in the dish because it was not eatable, maybe a compensation would have been correct…