It’s is by far one of the most hospitable places I have ever stayed at. The hotel is unique, beautiful and has tons of charm and good energy, great location and is very comfortable and safe. The staff, the service, the food, everything is top notch. However, the crown goes to the lovely and caring hosts that make you feel at home. They are the most vital aspect of this place, the superb people. It is a one of a kind home away from home and I hope to be back again soon, after having stayed here twice already. A big thank you to the team at the Jerusalem Hotel, continue bringing your light to this world.

Nothing, everything is great.

We loved the old-world charm, the Palestinian cultural touches, the great breakfast and the restaurant. We decided we could easily eat there every night, and we just might do that on a future visit! The staff was very helpful and kind at all times. This is definitely a place we would stay again. We chose it due to the character and the location near the Garden Tomb and the Old City, but it has even more than that going for it. If you're looking for a comfortable hotel with a decent price and good local food with welcoming staff, this is a great choice.

The inner hallways/seating areas and stairwell were a little bit cluttered, but that didn't detract so much from our overall opinion.

Beautiful hotel brimming with culture and sophistication Owners introduced themselves personally and ensured all went well. Pauline and her husband were extremely helpful and accommodating with border closures and delays always enquiring about my safe passage Management and staff went out of their way to assist in every way possible - truly an extraordinary boutique hotel Location just a few minutes from the Damascus Gates and old city next to markets cafes book shops bus station - everything at hand. Free breakfast with a huge spread of local delicacies and European cuisine. Fresh fruit and local sweets Dinner was superb - a local Palestinian dish with Palestinian salmon Palestinian wine and Palestinian olives. Exquisite.

The hotel is a 6/7 minute walk from Damascus Gate, which was very convenient for us. Our room was very comfortable. The beds and linens were great. The shower was powerful and the aircon worked very well, an essential given how hot it actually was. On our first night, we arrived late, when the kitchens were closing, and they kept the kitchen open so we could have something to eat. The breakfasts were delicious Palestinian fare, and very varied. Honestly, the staff couldn't have been more helpful or friendly. The owner Raid was delightful.

We liked everything!

Everything about this hotel was perfect. The manager of the hotel was our guide for 3 half days in the old city and showed us parts that we never would have seen. We were there on October 7th. when war broke out and the entire staff could not have been more accommodating and comforting to make us feel as though we were part of their family not guests in a hotel. The restaurant staff went out of its way on days when they were understaffed to make sure that we had delicious food available at all times. We stayed in place at the hotel until October 11th when we could finally get a flight. We felt as though we were leaving part of our family behind because we had all become so close in such stressful times.

We have both traveled around the world and honestly cannot think of a single thing that we would think needs change. The hotel was run beautifully with warm friendly staff and the location was only a few blocks away from everything.

I loved the fact that this is a family run business, with a wealth of knowledge about the Old City and the country. The owner was very approachable and on site throughout most of our stay. He has a 3d model of the Old City downstairs which was fascinating. All the staff were very approachable, friendly, kind and made us feel very much at home. They felt like part of the family. They play a big part in making our stay so memorable. The breakfast was lovely and I'd like to give a special shout out to the lovely chefs Zahra and Ali who made the most delicious aubergines with cheese. Check in was a breeze. The staff allowed us to keep our luggage there 2 days before we checked in. The decor was lovely and traditional with lots of antique pieces. The upstairs lobby was a relaxed place for us to catch up daily with our friends. The hotel is just across the road from the Damascus gate, so approx a 10/15 minute walk to the Al Aqsa Compound. I honestly can't fault the hotel and look forward to booking with them again in the future.

To be honest, not much. I feel there could be a full length mirror in our room. The room was slightly cosy for 2 suitcases so they were always in the way.

You enter the hotel under a rich perfume of jasmine flowers. The owner greeted us as soon as we arrived, immediately giving us a sense of home. The space kept its historical charm while providing all the comforts of modernity and the Palestinian- embroidered pieces added the most beautiful color and culture to every space we walked into.

The only bummer of this experience is that we could only spend one night on this trip. We can’t wait to come back with more time to spend in Jerusalem.

This is a small Arab hotel a stone´s throw from the Damasus gate, in a 19th century building, but with a modern “greenhouse” in front. Lovely decorated, large room, quiet despite being close to a major bus station. The breakfast was good and lunch which we had once very good. Staff were polite and friendly. The location is very handy for both the old city and also not too far away from other parts of the city, especially as we mixed walking with taxis (using the GETT app, which is a blessing).

The room didn´t have a view, but on the other hand it was quiet which we had asked for.

Had an absolutely fabulous time at this hotel! Staff were wonderful and personable, food at breakfast and dinner was well prepared and delicious, and the hotel itself is a beautiful old building with a lot of history. We especially enjoyed the balcony in the room and the fan that was included, which is rare to find in hotels. Finally, the location made it very convenient to walk to the major sites in the Old City. We look forward to coming back to stay again

Nothing.

The Jerusalem hotel deserves much more credit than it gets online as the staff are exceptional. The hotel has been owned by a family for generations who all go out of their way to make your stay exceptional. We were meant to stay with them for 2 nights but we were unable to cross the king Hussein border so had to cancel the morning of our stay. The hotel was very responsive to our situation and refunded us for one night of our stay. We were very grateful as it was our fault for not knowing the hours of the border closing during Yom Kippur. However later that week, we were able to stay in Jerusalem for one night and we asked if we could use the one night stay we had paid for and without a hesitation they said yes! We were so grateful for this compromise and generous offer. The facilities are lovely and the hotel is super close to the old city. In fact, it’s so convenient that you can even catch the bus to the border by walking 6 minutes to the golden walls hotel. I cannot say enough about how magical the place is and how comfortable the Ed’s are. Would really recommend to stay here! Additionally we ate at the restaurant. Breakfast was a wide array of warm middle eastern breakfast options (lots of veggie and vegan options) as well as lots of cold options like cereal etc. Dinner was delicious! Like honestly our favourite meal of the whole trip. I’ve attached a photo below for you. Please don’t overlook this hotel as you’re missing out on the best hospitality and feeling like you’re staying at a home away from home. We can’t wait to go back!