Excellent customer service from all members of staff: reception, housekeeping, hospitality/kitchen, even when there was a language barrier. Receptionists were extremely helpful and responsive, anticipating some possible questions and offering options. Very clean and comfortable rooms with sky TV, water boiler and small desk/workstation. Strong, reliable Wifi throughout the hotel. Really quiet with good beds which made for a great rest. Breakfast offerings were above and beyond expectations for this class of hotel. Location well connected if you have a car, or the public transport (warning: bus schedule unreliable, which was also confirmed by locals during weekdays) which is well maintained and very low cost. Bus stops and a cute, small village center with a church and a few shops and bars a few minutes' walk from hotel.

Beware, one previous review states falsley that the hotel is located a short walking distance to the airport...it is actually much farther than that! Sadly I could not verify this prior to reserving so it ended up being a 40€ unplanned transfer arranged through the hotel, after a flight delay caused a very late check-in.. However the driver was punctual and very accommodating, like all the other hotel staff.

There are many advantages of this hotel. It is located close to Bergamo Airport, so it is good base for sightseeing if you have a car. The staff does great job, they are friendly, work fast and they managed to fulfill our requests excelently. Our room was clean and equipped correctly. Bathroom was quite spacious and it served well for a person with walking difficulties. Breakfast was also tasty and the choice was quite rich. They even opened breakfast for us 15 minutes early, when we had to leave for morning flight.

Hotel is located close to the busy road. It was ok with closed window though. Room lacked some cups or glasses. Price was a little high for my liking. I would add disabled parking spot next to the entrance, because using main parking that requires some stairs to get to is far from ideal.

Our stay was as a result of an unscheduled flight cancellation, so Bes Hotel's close proximity to Bergamo Airport was very convenient. The bedroom and facilities were modern, very comfortable, well equipped and very clean. Staff were very helpful during our stay, particularly when we needed to print off new boarding passes for our rescheduled flight, which were initially not accessible on Ryanair's Mobile App. As a person with severe food allergies, a member of breakfast staff helped advise on possible safe choices, though these were very limited because of potential cross contamination; soya milk was provided as a milk alternative.

As a person with severe food allergies, it would have been helpful to have food allergens present in the buffet breakfast either displayed alongside each item or listed in an easily available document for reference.

we had a connected family room, with 2 bathrooms, very comfortable. good side of bathroom. the breakfast is very good and staff is very friendly. air-condition works fine. we parked our car at outside, no issue at all. you can find good resteraurnts within 5 mins driving distance, close to Bergamo, and we stayed here for the Monza F1 weekend.

some smaller things can be improved, such as toilet flush (not all the button is functioning), but not a big issue. room and building can use some renovation. but with 1 oe 2 nights, no problem

The staff members were very polite and helpful and everything was clean. The room was quite big and comfortable for 1 person, even for two persons that size of a room would be good. I liked the location of hotel especially because it is very close distance from Bergamo airport.

I could hear the neighbors in the next room so the walls are pretty thin I suppose. I was missing an omelette for breakfast and somehow my cappuccino was not very tasty.

We were travelling with children and therefore the option to have connecting rooms was perfect for us. The covered spacious private parking is a big bonus. Also the location of the hotel in case you fly from Bergamo airport is excellent. Overall it is a good value for money.

The breakfast could be better (the scrambled eggs are not tasty, there is no omelette/boiled eggs and no fruits). Also the cold milk you can get only from the coffee machine and it doesn't taste good. This is not a big deal, but it would be great if the hotel does something to improve the breakfast. Otherwise the hotel is good, we will definitely come again.

The breakfast offered a diverse range of options and everything tasted fantastic.

The air conditioning unit in my room was quite noisy, which made it difficult to relax and sleep comfortably. Additionally, I'd like to suggest providing brochures or information at the reception desk about nearby day trips and other local attractions. This could offer guests like myself more options for exploring the area during their stay.

The hotel was fairly good value at the price we paid and the, as it turned out, free parking just next to the hotel entrance was practical. Breakfast was fine, with real eggs used for the scrambled eggs (though no bacon available). The presence of a pool table in good condition in the reception area is another plus for those interested. The location is not really in practice reachable without a car, but if one has one, the distance to the Bergamo airport is not long, for a first or a last night's stay after arrival or before departure. The receptionists were friendly. The mattress in the room first felt very hard but then I got used to it and slept very well.

The room key card with a chip was a little bit difficult to operate. Otheriwse, everything was fine, though nothing extraordinarily good.

The hotel was perfect for our overnight stay after a late flight into Bergamo airport. We arrived about 23.30. The receptionist was very friendly and helpful. The bar is open until midnight. We were able to get a drink before it closed. Our room was large and comfortable. Breakfast was exceptional, with a great choice. I definitely would stay here again.

More then anything, the ladies working at the breakfast room were very very friendly every single day . They were very busy , but I noticed, always smiling giving everyone their best . This made me a great impression about who trained them , are special or that the way they are.

The tv at the last day didint work properly