The room was nice clean and neat. The fridge was nice. Clean towels toilet paper

We didnt like that downstairs there is baby pool and the parents are getting angry for passing there on the carpet . They want the visitors to remove the shoes when entering. That is not convinient. Should be there another entrance or baby pool to cut off the length of the carpet. The trash bins are so small. Washroom and apartman. It should be coffee and sugar in the room. Overal was all good. These are things that need to be improved.

Not working elevator

We try to use benefit of online checkin, but we have to find the reception for extra fees: - city tax - parking fee (€6) - deposit fee (don't pay by card, you will wait to refund few days after your checkout). We got an apartment with damaged bathroom door. It was not possible to close the door and they just say sorry… finally we got another apartment in next building of Relax hotel: - uncomfortable hard mattresses - moldy curtain in the shower - it smelled in the bathroom At checkout you need to wait in long queue until they check the room.

Nothing

When we arrived apparently we got the wrong room which we didn't know. When we checked into the room, the heating was off so it was freezing cold. We should have 2 flat screen TVs in both rooms but there was only one. The fridge was very noisy so you couldn't even sleep with the fridge on. There should be a hairdryer but we checked every single drawer but we didn't find it. There were no sockets next to the bed in one of the suites so you couldn't charge your phone having it next to you. In the shower you had a hand wash soup so no shower gel or shampoo. But the worst thing that could happen to us was that we found ants all over the place. Check out was at 10am and 9am when we were getting ready to get out of the room there were people knocking on our door that they came to disinfect the room from ants. On a double bed there were like 5cm differences so you couldn't sleep very comfortably. When you got into the shower you had to wait probably 5 minutes until you got hot water.There were many many wrong things which I could mention but I would not recommend this accommodation at the moment. Last thing the windows were wrapped with wrapping papers so there were no curtains in one of the rooms which I find unacceptable.

Lake is nice in the morning.

We have arrived at 10pm and even though check in is after 4pm, we did not get our room before midnight!! You have to go to hotel Zatoka for an extremely slow check-in. Once we got the key, we went to the apartment to another building. There was no light around and we had to use our phones. Apartment was not cleaned after the last guests. We went back to complain and they told us at the reception that cleaning lady went to sleep - like that is my problem! Then she did several calls and offered a room in Zatoka. Zatoka room was nicer but again not cleaned. Then we waited again and she gave us keys to another room in yet another building that we had to search with the flash light in the middle of the night. We went there and that room was not cleaned as well! It felt like someone is joking with us!! To add to that, receptionist is not speaking english and she even asked me to translate between her and another arabic speaking customer that is as well not speaking english - all that while we are waiting to hear if we are going to have any room at all. Eventually, she went with us to again another building and wanted to leave us in a room where bath cabin doors are broken and placed within the cabin itself so it cannot be used. We did not accept that and went to search for another room. She had no clue where that room was and took us by mistake to one stairs, then down, then another stairs and again down. Eventually we got in the room that was sort of acceptable. It seemed cleaned at the first look, but sheets had stains, hair and pillows were all kinds of yellow. We took clean towels, put around the pillows and below us, slept in clothes as it seems like a place that could give you all sorts of bacteria.. We asked for a full refund, but instead got only 15eur back. What a shame, this place should be closed or at least removed from booking!!