The staff were so friendly.The food was also good

That I had to fight to get the room I booked and had to pay extra cash. The food prices that were sent via email were not the same as when we got to the restaurant . No refilling of water on second and third day

The rooms are spacious and the clean. Loved the restaurant area, plenty of food and good variety for dinner and breakfast.

The mattress toppers are old and stained. Pillows not at all giving a nice hotel feel

Everything,my stay was awesome from the time I checked in

There was a confusing with booking with you. I thought I had already paid a deposit to booking.com because that is what the confirmation said.only to find out that I needed to paid the full amount when I was checking in. Secondly,my breakfast was only for one person which was confusing for me because the booking was for two people,and it was not clear on my booking that the breakfast is only for one person.

I like how friendly and understanding the staff was. Their bathroom was amazing, the water pressure was fantastic. The bed was comfortable and clean. The room was soundproof, so you wouldn't hear funny noises from other guests, which was a big win. The maintenance team quickly fixed our access cards as they had lost their connectivity.

I didn't like that when we got there, the pool area was closed off as it was being serviced. It would have been nice to go to a pool.

Your Receptionist, an Indian lady can't remember her name, she is the best thing that ever happened to the hotel. From the time we walked in, her smile, warmth, taking us through the check in, explaining everything. The bond she developed with my wife literally made us feel like we were the only clients in the hotel. We lack better words to express ourselves with regards to the kind of treatment we received. Thanks to all the staff from the cleaners right up to the Executive. We are most certainly going to come back and have already recommended the hotel to a number family, friends and colleagues. Thanks once again 🙏

Absolutely nothing

The location was central to all the places we went to, the food was nice. Professionalism from from the employees was out of this world, from the securities, porters, receptionists, waiters, waitresses and the chefs, I would like to nominate Senzo the porter for helping us on carrying the bags on arrival, Wandi, Siyathaba, Mthoko and Sello for serving us with a smile, there were always nearby to assist, big up to all of you guys, you are such an amazing team. How can I forget the cleaners, they made sure our room is kept clean at all times and beyond our expectations. I'd definitely recommend Coastlands Musgrave Hotel with family and friends

The space to keep our clothes was very small

The fact that I was never told that I have to insert card for lights to be on stayed for more than an hour thinking it loadshedding....

The entire experience was superb. It would take a while to write down all the things I enjoyed but I shall list a few that really stood out: 1. The warm reception on arrival by the staff at the reception area. 2. The room was very beautiful, spacious, and clean. 3.The breakfast and dinner options were great, and food tasted really good. 4. Parking was easily accessible 5. The Spa treatment was very refreshing and enhanced my experience at Coastlands Musgrave Hotel.

The only thing I disliked was that I had to wait between 30 minutes to an hour to receive an iron after I had telephonically made a request from the reception area.

The staff are super friendly and helpful. They go above and beyond to make you comfortable. We had dietary requirements and the chef was exceptional. She made us delicious meals. The room is comfortable and serviced daily. The manager is always around to assist and help with any issues. The waitresses treat you like family. A special thank you to Chef Prishell, the manager Mr Moodley, Himesh at reception and Goodness, our favorite waitress. The hotel is in the perfect location, close to everything.

When we arrived the initial receptionist we dealt with, Letanya was not friendly and accommodating at all. She was rude when we asked for a room change as a bath shower was not suitable for my mum. However we never had to deal with her again and everyone else was fabulous.

Big beautiful spacious room Comfortable bed Beautiful balcony Working fridge loved that the Spa was within the building

The location - very loud with road The lights were not all working - Maintenance needs to fix as lighting was a bit poor The room service - the guy uncovered my food before i opened the door and did not give me food covered even when indicating to him - He did apologise though which I found to be a redeeming act on his behalf The breakfast is okay but can we not be given warms up from yesterday's buffet dinner.. WIFI not signal not strong