The location was great as it was close to all the amenities and services I needed to access. The staff were absolutely brilliant, always so friendly and always willing to help

First 5 days the aircon was not working properly and made the room very hot. The pillows were not great and I actually had to purchase my own pillows and the bed was hard. Curtains look like they were not cleaned in many years.

The fact that breakfast is inclusive and for its price.

Just advice housekeepers to be respectful to knock three times atleast before entering … or rather create marks to alert people that we are in and not out. The house keeper just knocked once and opened disrespecting privacy 😭

Location, very friendly staff especially the person at reception, he was very friendly & accommodating. Breakfast that was included when booking was great. The apartment & building was very neat & clean.

There's no extra blankets in the room. It is basically winter so extra bedding should be provided. The website says that apartments are equipped with hair dryer, iron, ironing board but you have to request them from reception which is an inconvenience. I even had to request a wine glass & feel the apartment should already be equipped with that. I ordered supper on my last night, a rump Steak done medium but i got cremated tenderised steak instead that was like biltong, I also ordered an Alfredo pasta, it was served on a plate instead of a bowl, needless to say it was dry enough to serve on a plate. The fan in the bathroom does not have a switch, it would be great to switch it off when going to sleep at night.

A Five-Star Experience at The Nicol! From the moment I arrived at The Nicol, I was treated with exceptional hospitality. Upon check-in, I received a complimentary upgrade—what an incredible surprise! This thoughtful gesture set the tone for an unforgettable stay. The staff were warm, professional, and ready to assist with anything I needed. One team member stood out in particular—his eloquence and welcoming nature immediately made me feel at ease. His impeccable service transformed my arrival into a moment of pure relaxation, offering a brief yet much-needed escape from the fast-paced energy of Johannesburg—right in the heart of the city itself. The Nicol is more than just a place to rest; it’s a space where guests are valued and cared for. I highly recommend it to anyone looking for comfort, outstanding service, and a touch of luxury. Thank you, The Nicol, for making my stay truly special. I can't wait to return!

I really enjoyed my birthday there. They even upgraded my Room.. the stuff behaviour 100/10 ,except one lady at cafeteria with spectacle iyhoo.. I swear the girl is black but she hates black sister's.. she even take my food while I was still eating, she does not communicate.. The food 10/10 very nice.. everyone at reception 10/10 you guys are the best.. The cleaning n security stuff deserve increase they very respectful I love them.. I'll definitely come back

The lady at cafeteria with spectacle 🕶️ she does not like people 🤞.. anyway I am happy with my stay problem was the girl..

After a long flight I just chanced it and arrived hours ahead of my scheduled check in, the staff made me comfortable and upgraded to one of their suites for free of charge and checked me in right away. The self-catering apartment was lush and had everything you’d need at home and more. There’s a fully kitted gym and an outdoor pool. The included made to order breakfast was a cherry on top. Friendly staff who go on about their business and are always available when needed. Would highly recommend anyone, I think I know where I’m staying when I’m next in Johannesburg.

Nothing to not like.

Our stay was very nice, the breakfast was great and the service too.. The beds are very comfortable. THE STAFF ARE AMAZING and very helpful, quick to respond to all your needs. We will definitely be staying there again. We do plan to go with our kids next round and stay in the apartments. Those look amazing too... There are a few shops in walking distance (Eating places, Spar, Pick n Pay clothing, clicks, name a few) and malls not too far away which is great too. Highly recommend The Nicol Hotel and apartments

The beds, I do wish the couples were given a double bed instead of two separate beds. But they were still super comfortable. I understand the rooms are connected to the apartments but it wasn't very pleasant when the food cooked next door lingered in our room. But it is what it is with that, they are connected to the apartments. So I understand there is nothing you can do with that. Otherwise not much to say on the negative side. This will be my stay when I go to Joburg

The spaciousness of the apartment, the cleanliness and the most friendly staff. Wonderful breakfast.

A little embarrassed, as we could not do our own dishes, as there was not washing up liquid and no cloths to clean up a bit in the kitchen and the dining room, when we had something to eat. Dishwashing machine, but no cleaning agent to use inside. No wine glasses. Only one set of shampoo & body soap in the bathroom for a double room. Only three little containers of milk and three instant coffees & three tea bags in the apartment, which was booked for 5 adults.

Staff very friendly and accommodating. I requests for an early checkin and was accommodated. The apartment I was allocated was on the ground floor which I did not like and the team was happy to move me to one on the 3rd floor. the breakfast was delicious as usual. Modern furniture / kitchen fittings and an excellent working fridge!

The linen was a bit old and off colour with stain although clean and nicely ironed. the bathroom shower could use a bit of maintenance i.e. water pressure and position...one has to look for the right spot to get the water. The kitchen tap also needs maintenance, water comes out of the wrong place i.e. there is a splatter in addition to the normal water outlet.

The staff made my stay here. From the café, to the front desk to the cleaning staff, everyone was polite, attentive and quick to assist. I appreciate their efforts. The facilities are good, don't be shy to ask for something. It was clean and I had a comfortable stay, which was especially important as a female solo traveller. The area is safe with malls and food courts walking distance away. I also appreciate that there were water cuts for maintenance in the area but there were no interruptions at the hotel.

There were some little touches I've had at other hotels of a similar standard that would have made a difference for me like a rug outside the shower, conditioner, a small tube of toothpaste and a toothbrush included in the toiletries, and suggestions for things to do in the area but those are just improvements to an already good experience. There was not anything I did not like about my stay.