Very beautiful resort nestled in the forest but easy to locate. The staff are simply amazing. Busi and Linkoh at reception, Sylvester, the gentleman in charge of maintenance as well as Portia the manager all went out of their way to make our stay a pleasant one. The resort is child friendly and there's a daily activity schedule for children. They also receive a pack of good quality treats on arrival,puzzles and colouring books to keep them busy.There are activities for the whole family. Although the weather was inclement, we enjoyed swimming as they have a heated pool. Food was really good. Rooms were sanitary. TV with selected channels,tea tray,bar fridge and bottled water provided. Toiletries and towels were supplied. Electric blanket for those nippy nights. We were treated with the utmost respect and all our needs taken care of. They really go above and beyond the call of duty to make guests feel comfortable.

Bathroom sink taps were not rigid. Spout kept turning.

Reception on arrival,hospitality and seclusion which accomplished our mission to relax,unwind and away from hustle and bustle. My wife enjoyed SPA treatment which I set her up for. That evening was a Rugby world cup final. After checking in I told her we've been requested to sing National Anthem around reception area. She didn't have a clue about planned SPA treatment. Only learntt about it when we got there.

The fact that booking.com did not forward my booking payment to Ingeli . I learnt about that on my arrival. Can you imagine what embarrassment I would have expeerienced if I didn't have some money to pay cash? I sent countless emails to booking. com demanding a end.All in vain. No response, no apology, nothing. This is my hard earned money. For this I do not see myself using them in future.

The facilities are in superb condition, gardens are delightful, pools are spotless, rooms stylish with complimentary coffee machine and mini fridge. The attention to detail and room decor render a space of relaxation. The hiking trails and mountain bike routes are well marked, encompassing indigenous forests, streams, bridges as well as plantations with lots of shade, earthy smells and bird sounds. This is a haven for nature lovers!

The staff are very friendly, polite and helpful especially when you travel the whole day and you are welcomed properly. The fire place in the restaurant area is firing hot didn’t want to leave. The wife and kids really enjoyed the Spa treatment from Grace she even went the extra mile after hours. Breakfast was well prepared and a wide variety.

Maybe the heated pool could get a bit hotter if possible for the kids to enjoy a late & early swim.

The outside playground. The indoor play area. The pool area. The put-put area. The overall resort is well maintained. The complimentary coffee pods. Heated Blankets.

Check in staff could be more enthusiastic and friendly, they must also provide more information about the resort offerings since there is no welcome booklet provided. The indoor play area has lots of potential but sadly lots of broken toys and books. Staff need to sort and pack things in this area so they can maintain the quality. My wife packed the cupboard neatly. Staff need to be more friendly and engaging.

When we arrived they gave us a hot towel. That was a cute start. Room was comfortabel. Wifi worked well. Convenient that you can park your car at your cottage. We had dinner and breakfast at the restaurant. Both good.

Would be nice if someone of the staff joins you to tell you how your room works (keys, lights etc). There are two swimming pools. One of them is ice cold and the other one is cold (not what you expect when facilities mention heated pool). Also cleanliness at the pool could be better (we saw cigarette butts in the grass).

The Management and staff were helpful and friendly. They assisted my hubby with a romantic anniversary surprise..Excellent service. Clean and neat rooms. The food was fresh and delicious. Real value for money. The activities are amazing. The quadbiking was beyond my expectations. Yolandie is the best. My first experience quadbiking, I'll never forget. The views are breath-taking and the heated pool is totally enjoyable and relaxing. Will not hesitate to fo back!

So there are water issues because of the storms but they do inform and cater at the resort for that. Also we did anticipate this as the resort is in the forest but they try to resolve it speedily. So the spa was a disappointment. They were not very hospitable and the massage is the worst I've experienced, it was slap dash! Disappointing as it is not in keeping with the standards of the resort!

Everything went well, hotel was same as i saw on the pictures cause sometimes internet can be deceiving, the room was big enough for my family, bathroom was beautiful with modern touches, housekeeping was easy to reach, the ambiance was beautiful adding with the lounge where you could relax and play games, reception was out of the world ,management on site to attend and checking if all is well, chefs were outstanding with theirs service, cherry on top, they have a place where you can leave your kids to play and someone professional is taking care of them, only one thing we could not explore is the pool because of the weather.

none

The pool was exceptionally amazing The dinner and breakfast was the best

The shower was all of a sudden COLD and then HOT especially in the evening we struggled to bath. PLEASE PUT SMART TVs in the room 😭😭😭😭 MNet and SABC are very BORING! But we loved EVERYTHING ELSE, especially the receptionist, that lady was AMAZING!

The hotel 8s secluded,away from buzz and noise. Ideal for romantic get away.

I had a challenge when checking in wherr my deposit was not reflecting on the system. It inconvenienced me financially considering that i had to pay again including balance owed. My stay was almost cancelled lucky i had some money in my card. Th8s occured despite paying well ahead of time thinking I was planning properly. Iam still awaiting deposit refund.