Pearl Valley Hotel & Spa is located in a Golf Estate. It is the ideal location for avid runners because you can run in the Estate. The spacious room has a lounge area and a kitchenette, with a large size bathroom with a shower and a bath, which makes for a pleasant stay compared to just a hotel room. The apartment also has a large balcony which added to the feeling of space. The facility offers a spa, as well as a choice of two restaurants. The food is excellent especially the sushi. The staff is very friendly and helpful. The hotel offers great value for money and is now my preferred place to stay in this area.

The apartment can do with a microwave for people such as myself who like hot milk in my coffee, or who order room service to warm up food. Access to the apartment required taking a flight of stairs, which was fine for me as I am a fit runner, but might be a consideration for some who may want to ask for a ground floor apartment.

McNeil was excellent - he arranged our airport transfer, our restaurant booking, storage of our luggage, etc. He was extremely professional and helpful. The rooms are very spacious with lots of comforts like plunger coffee, nice large soap, shampoo, body lotion bottles. Soft fluffy towels. Service at Backs restaurant also very good - Mark took very good care of us.

Pillows were a bit hard. The catering at the conference itself was not enough.. some people went hungry. In addition, the layout of the food table was not great with people having to wait in long lines before being able to dish up. Also one coffee barista for 155 people is not enough.. again long lines.

Every single hotel staff member we came across were all extremely professionally and friendly 10*. The Estate Security at the main gate could be a bit better (But Obv that's out of the Hotels control). The room was extremely spacious and had a lovely view of the lake. Two on site restaurants were good, Sushi and Pizza and the main restuarant was good! The golf cart drop off and pick up was fun!

The shower floor needed a deeper clean, the grouting appeared to be a bit dirty. The oven in the room does not work as the unit is not self catering, was very disappointed that I could not reheat my leftovers from dinner the following morning. Other than the minor issues everything was great.

Breakfast is not a buffet, one just orders from the menu and a cup of coffee (your choice) is included, anything else is extra. Breakfast were ample and delicious.

If having dinner there later in the evening some of the staff failed to keep scanning the rooms (especially if one was sitting outside) and so this meant a longer wait for service than normal. On one evening, when sitting on the balcony, three members of staff "just forgot" us and we realised it would have been better for service to sit inside - not something we wished to do. Swimming pool entrance gate needs sorting with a better entry systemm say by using one's room key.

Rooms are plush, well laid out and ample in size. WiFi works super well, bathroom is huge. There are two restaurants to choose from as well as room service. They offer a golf caddy service to ferry you between locations on site. The turn down service was a treat. Our room came with a kitchenette, fridge, stove, crockery and cutlery which was helpful. All staff from front desk to housekeeping were super friendly and helpful.

Staff were being loud in the early hours close to our room, we called it in the next day, and it did not repeat the following night. The satellite tv remote only worked when you were 1m away from the tv.

Great spacious rooms. Well equipped. Good Wifi. No problems with load shedding. Backs on site is very good for breakfast. Baggage service very quick and helpful.

Housekeeping doesn’t arrive until 2pm. No explanation of how to use PV facilities. Check in very ‘underwhelming’. Golf pro shop staff not particularly helpful/welcoming.

A beautiful hotel and estate. Great service from the attending staff. Golf course was fantastic and certainly a highlight. Food was good.

They have soccer goals on site but when asking if they had a soccer ball we could rent / hire they had none available. Great facilities like Padel, tennis, petanque, basketball hoops, astro courts etc but good idea to make sure you have equipment to rent/hire for guests visiting to make these facilities accessible to hotel guests that may not be travelling with equipment.

The Rooms and facilities are top notch as well as the food at both the on site restaurants. The golf course looked amazing and challenging. Will need to return to play a few rounds.

The only thing we didn't like about staying at the hotel is that you have to sign in every time at the main security gate. You then get a code to exit but on more than one occasion the code didn't work on exit and then we had to sign in again to get a new code to exit. This could be solved with giving a tag or a same code for for your stay to avoid signing in every time.

The facilities that are great is the pools for kids, course for adults. Lisa is incredible and such an asset to PVH. She always remembers us when we return and she is always welcoming and friendly. She definitely stands out in terms of customer service. In terms of the property, the pools are great, the property is well maintained and it’s very child friendly.

Some of the clubhouse staff is really great. The management team that was on duty on Saturday night was unfriendly and had a funny vibe. Wait staff great. The carpet in our room had a stain and there was dirt around the area where the plug goes in the tub. I also noticed that there aren’t extra waters placed in the rooms at turn down anymore, neither the choccies which the kids usually love. I also noticed that there is no longer hand soap in the clubhouse bathrooms so it seems that there might be some budget cuts all round.

Breakfast is good. People staying longer should have more options.

Some additions like toast and juice very expensive. Playing golf expensive. Not allowed to take none golfers with when playing golf. Lots of machines on the pathways, speed of these sometimes a safety risk. If door cards is not working at mantis then you have to go all the way back to the reception, especially at night with the family with you. Gate system not effective. Their are more effective apps or systems that will speed up the process when entering. Kitchen equipped with equipment that does not work.