The spa, albeit a bit dated and in need of some improvements, was very nice for the money we paid. Especially the outdoor area. The breakfast was good and varied as well. The shared spaces are very nice. Walking through the ground of where the old spa used to be was really lovely. Don't miss the fountain next to the Palacio del Agua, we know it is there but you may not know as no one tells you...

The rooms are plain and lack a minimum of decoration. We had 2 rooms and one was much cosier than the other. A couple of frames on the wall would make a difference. A bouquet of dried flowers/plants... It's obvious that the hotel is dated but some minor changes could make it nicer. Bare walls made the room a cold place to be, felt a bit like a retirement home, despite very nice curtains (the only nice feature of the rooms). That said, for the price we paid, including breakfast and spa access: it was really good value for money. We might prefer a different spa in the region next time though...

The professional staff, the quiet nice size room with extra table and chair, the delicious meals with excellent service. The Palacio de Agua is amazing and I had one of the best massages of my life with Rocio.

I missed the main dining room which is being rennovated. During our prior 3 visits we were offered a glass of wine with lunch and dinner, but this visit we had to order a full bottle as an extra. Also when we booked, we didn't realize that the Palacio de Agua would not open in the mornings! One last thing, I love the richness of being in a 150 year old historic site, but I think there needs to be more upkeep of the peeling walls in the hallways.

The staff were professional and attentive. The treatments in the spa are great and so is the staff. Some of its old restored buildings are magnificent. The area is beautiful for a walk by the river for example.

It would have been good that the room cleaning had the time to make the beds with a blanket during the winter months. Also, given the average age of the guests (especially on weekdays) I'd strongly suggest a magnifying mirror in the bathroom, it's not a big ask for a 4 star hotel.

Great property and amenities. Good size swimming pool (smaller.one for.kods as well). The water palace was really good which also had sauna and steam rooms. The buffer breakfast was very good. The check-in time at 14 and checkout at 12/120 were really good to have (unlike many hotels these days where check-in starts at 16 and then checkout before 11).

Everything was great. Only one complain would be that they should allow guests to also use the water palace before checkout as well -- it was only allowed to use the water palace for 2 hours in the day of stay and not again the next morning before check out.

Food was excellent, staff also very nice. Room was spacious. Mattress very comfortable.

I would have liked a bottle of water an a box of tissues in the room, maybe another blanket. Very austere room. Also a modern shower would be a good idea.

All is Ok! I will recommend this hotel . Food quality really good & great staff

Wifi does not work correctly; there are not blinds so light enter into the room; maintenance is without any doubt the main improvement area

Room

No childplay area, as provided in the picture profile of the hotel

The location is amazing and the staff is always there to help you out with a smile. Meals are very nice with lots of variety.

Some maintenance is due in the spa area.

outstanding building and water services and great service employed

staff at front desk seemed overall overworked, disorganized and sometimes rude.

The History! It is amazing, it really takes you back to a place of a different era

I have no complaints