The hotel is brand new and is gorgeous. We walked most of the coast in santa suzanna at night with street shops and restaurants open and busy, and its by far the best hotel in the area. Breakfast and dinner (buffet) were splendid with so many good options Make sure to try out the spa, our experience with the couple massage was worth it. Tips to make your stay better: 1. When landing in santa suzanna station, do not follow google maps, there is access from the same street as the station that doesnt show on the map. Just go right a little (facing inland ) and you'll see it 2. The closest beach access is to the left of the camping area (looking towards the sea) its about 10 min walk. 3. The "design rooms" overlook the back side of the hotel and while it is mountain view, at night all you can basicaly see is the lit parking lots with a side street. The upgrade to the pool zone is not that much expensive (we did it) and its a lot more beautiful. 4. The cleaning staff does not automatically change the sheets/towels unless you tell them. There is a paper found deep inside the closet that you need to place on the bed (its easy to miss) 5. When you check in, make sure to tell the staff you wish to open credit on your room (so you can pay using your room number and not have to carry your wallet with you) as its not done automatically

We assumed 1 of the 6 pools would be an adult only zone. It wasnt. Could be a good option as there was a good number of couples at the hotel.

I loved this property, the restaurants, the swimming pool and the cleanness of rooms, it’s really elegant and I absolutely recommend it

Sometimes there is some noise whenever other customers celebrating in the lobby late at night

Great hotel for family holiday. We had a double room with view of pools and sea and penthouse with private pool (penthouse and room on 4th floor and next to each other). What a treat. Views were fantastic. So perfect for a relaxing few days. The El Mercat restaurants proposed a huge variety of food for breakfast for both healthy and not so healthy options :) In the evening the restaurants proposed an excellent array of local delights. We enjoyed some wonderful cocktails in the two cosy bars. We send a special shout out to Lucas, Joanna and Aini in the El Mercat restaurant (sorry for spelling of names). They were very hands on. The reception staff were all extremely pleasant and helpful too.

The hotel has just opened so there were a couple of minor "growing pains". Nothing for the future of this hotel to worry about we are sure.

The stay with this hotel was simply fabulous! Loved every single thing about it, the room was amazing, the hotel pools were stunning and on the day it rained, we had the delight of the spa and a massage. This was the best massage I’ve had in forever, done by Miriam! So so good! We stayed for bed and breakfast and the selection and standard of breakfast surpassed our expectations! I’d recommend staying here to anyone fancying a little bit of luxury and a recharge. Plenty of sunbeds, plenty of pools to choose from and some lovely restaurants not far from the hotel if you enjoy venturing out.

The taxi ride to the hotel was around 30 minutes and cost around €90. For those that like to get out and explore there was not too much in this area however we came to recharge and there is a train line so could have ventured elsewhere if we wanted.

it is freshly finished, that’s why everything was new. good design, but finishing was not properly done.

food. absolutely 3 star hotel standards. we could not understand how you build a 5 star hotel, food is 3 star. it is not acceptable. we will not go back.

The design the decor it’s also very spacious even though it is a popular hotel it had lots of room by the 7 pools and in restaurants. The buffet breakfast was the most impressive I have ever seen. We had a pool suite which was beautifully designed and in 2 floors so like a mini villa - just wonderful. 2 bathrooms as well and the best shower I have ever put my head under!

Bamboo wasn’t that great for a meal no atmosphere and food was mediocre we preferred other restaurants in the hotel. The resort of Santa Susanna doesn’t have much to offer apart from a beach but that suited us and the hotel is so nice we didn’t leave it that much

Everything perfect, new, clean, the staff is nice and friendly, breakfast has really lot of choices for everyone… we will recommend to all of our family and friends!

The room was was a good size and very clean. The breakfast was decent with lots of options. The spa facilities were nice and calm, I really enjoyed my massage. The hotel looked nice and was very aesthetic there are lots of places to take nice photos, It was the best looking hotel in the area by far.

The music from the live shows were way too loud and would go on till at least midnight and some nights longer. I stayed in a room on the ground floor and it kept me up even when all the doors and windows were closed. The staff weren't overly welcoming except Martina who was really friendly and gave good dinner recommendations. The hotel was big and it would have been nice to get a run down of where the main attractions were e.g. gym, restaurant, spa, and pool when I checked in.

The pool

They have many things to improve, but they try to do their best. Breakfast and dinner are not spectacular for a 5 star hotel.

The junior suite was very nice … all the furnishings were top class … wonderful large walk in shower, lots of storage space… everything provided for a comfortable stay. Efficient friendly staff in every department. Easy large outdoor parking.

The breakfast was hit and miss first morning we went in at 10am (finishes at 10.30) but very little left not replenished, the waitress then came at 20 past 10 to say closing in 10 minutes! Only cold fried eggs and some scrambled few sausages left on the warm section.. but we had to queue to get in? The next day was better as we went at 9 am no queue and lots of choice.