Well above our expectations. Staff was very discrete and professional. We used the restaurant facilities (the nicest quality from all the hotels we stayed in Sri Lanka) as well as the rooftop bar. A manager in the restaurant was very kind and welcoming as half of our group were of Sri Lankan descent but grew up in North America. When we can return we would happily do so. The hospitality was at the highest level.

The front desk did not understand that for a French Credit Card/Visa we need to put in our 4-digit PIN code. We explained this to staff many times. When we left we informed staff it worked in the restaurant so we asked they use that machine to process the payment for the rooms. We had to go inside the restaurant with the staff and find the server who attended our table in order to process the payment on our credit card.

The food was exceptionally good, as were the staff. We chose from the a la carte menu and each dish was excellently prepared and well presented. It was my choice to avoid the buffet - but the spread looked amazing. The waiters, the chefs, the manager, the reception staff - they were all very helpful. It would seem like the employees like working for Jetwing and it shows!!!

I didn't like the room particularly... as a single occupant I had a smaller room (albeit with a queen size bed) and even though it was comfortable, it felt quite restricted. My friends had a double occupancy room which felt a lot more spacious. I also felt that everything was too heavy - appreciate Jetwing's zero plastic orientation, but the wood used for the bedroom doors and the stone in the corridors made everything a little too oppressive. Jaffna has its own unique architecture and culture so it was a little disappointing to witness the Ïndian orientation of this hotel - including in the restaurant. More public spaces to hang out may have improved the livability of the hotel

A lovely hotel in the centre of the city in a very different and very interesting part of Sri Lanka. Rooms were small, very well designed with an appealing decor. The breakfast was a buffet - very good - and the staff and chef would very kindly make something for you not on offer. We found at dinner, if we asked for something not on the menu again they would make it. The dinning room/breakfast room is just beautiful- velvet chairs, lovely view. Strongly recommend going to Jaffna and this hotel is a great place to stay.

The location

In a room the mini fridge was not working and I made several requests to change and they gave many excuses for 2 days and I had to raise my volume saying that I will complain to booking.com and then they changed, during our check out exactly at the time they switched off the power in the rooms and acted very rude.

The staff were all very helpful, professional and friendly. It was probably one of the best customer service experiences I've had on the island. The hotel contained many little details which most other hotels in the south don't have, like rubber slippers, an actually stocked mini bar, shoe shine, etc. Loved the decor/furniture in the restaurant. The breakfast spread was pretty decent as well.

As most have said, the bathroom is extremely small. You need to walk into the shower cubicle to be able to close the door. The room service menu was a bit too spicy for our taste. Would've been good if they had pre-warned us. Didn't have too many options either. Rooms don't have much of a view. Also would've preferred armchairs in the room instead of the stools they had. All in all can't complain given the other hotel options in Jaffna

The restaurant was very good with the menu offered & service. The roof top bar & restaurant was excellent. Room service was prompt.

The toilet was too cramped up. The toilet door was as broad as the toilet & one had to balance to get in . If not one would get stuck. The shower pressure was medium. Check out staff performance was poor. I was made to wait to receive my bill printout , in spite of clearing my bill . The room did not have comfortable chairs in the room.

Room was very nice and clean, and the room service was excellent. The menus was varied and enjoyable for all.

We had an issue with the staff that made fresh juice for us, as he tasted our juices with his mixing spoon, then proceeded to continue mixing it with the same spoon about 3-4 times.

The food is good. The buffet style break fast and dinner was good.

The tea or coffee at breakfast could have been better if they were made fresh or from a coffee maker rather than serving from a pot that was made and kept for a longer period which was lukewarm.

Excellent location Excellent staff

TV no bigger than a lap top and only BBC news channel in english, the room was very dated compared to previous hotels. Extortionate tax and service charge added to bar & nibbles bill. Thought jetwing would be better really disappointing.

I really liked the room, it was very clean, although the hotel itself doesn't necessarily look like that from the outside.

The hot water didn't always work well. Sometimes there was no hot water at all and when there was hot water, it was too hot so you couldn't shower. Otherwise a nice hotel by Sri Lankan standards.