Our room was very nice wth a view over the lake, large bed and table and arm chairs for relaxng. Large modern bathroom. Hotel has a restaurant but it was closed on the day we were there, but there are two restaurants 1 mins walk (Indan Summer highly recommended). Locaton of the hotel on the lake allows access to lake front park and walk, 1000 LKP fee applies. Hotel is a 5 mns tuktuk ride from centre of Nuwarra Elyia. We stayed for one night connectng to Ella train.

The hotel has 3 floors, but no lift, staff assisted with luggage to room.

The view of Lake Gregory from balcony of room is awesome MrSugeewa displayed excellent customer service ...he is polite ,friendly ,humble and goes out of the way to make guest most comfortable ..he is a great asset to the hotel ..

Facilities in bathroom can be improved .... Need additional rails to place clothing ...MrSugeewa immediately took action to install facility to keep toiletries in bath area ..... Price of room which is rather high should include complimentary breakfast like before ... The window panes in the room should be changed to sound proof ....lot of noise disturbances until late at night ...problem for light sleepers ...

We stayed for three nights at the Royal Lake Hotel, and we totally enjoyed our time there. From the first moment, we felt very welcomed as Nalindaa. You can easily walk to Gregory Lake from the hotel. Nalinda made everything perfect as he arranged all of our special wishes and really wanted you to feel comfortable. For example, he promptly organized a scooter for us. The price was even lower than stated in our travel guide. We also had a delicious dinner and breakfast, as well as lunch packages for our trip to Horton Plains.

Nothing.

We didn't choose the previous guest's remark. I never thought we would get into such a beautiful hotel in Nuwaraeliya. The welcome and check-in were quick and easy. The welcome from the bellboy to reception was genuine. The room is big and very homely. The lake view and amenities are so good. A large bathroom with hot water is available. The restaurant had a nice view of the lake. We loved it. The Sri Lankan food we had was the best we've had for the last few days in Sri Lanka. Please keep in mind that some menus are a la carte due to a smaller number of people; however, this is generally consistent with the menu. This is a beautiful hotel with well-trained and good staff. We extended our stay by one more day because it was very homely.

Nothing, everything was perfect.

Me and my family stayed here for 2 nights. The room was clean and a great layout for my family. Breakfast was good and a lot of options. Staff was polite & It's in a great location Nuwara Eliya. Highly recommended

The Lake Gregory lake view from my room ...and the quaint electric fire place in the room ....free choc , tit bits and drinks in fridge ...I loved the excellent customer service by MrSugeewa

The high level of noise in the room ...no sound proof glass ...cannot sleep throughtout the night.. .bed natress is too hard and stiff ...bathroom facilties need to be improved ...no place to keep bath toiletries in the shower .....breakfast spread is basic and same items repeated everyday ...boring ..should have more variety of food ...Sri Lankan & Western .....

The staff here are truly exceptional. They could not have made more effort. Genuinely warm friendly and extremely professional. Lovely hotel and incredibly well managed.

We were a family of 6 staying for one night. The room was well appointed and clean, and the staff very friendly. The views of the lake were very pleasant and town centre was an easy 10 minute walk away.

There was nothing to comment on here. We didn't have breakfast as we had an early start.

Great location right in front of the lake with friendly staff and a lovely breakfast. The lake view is absolutely beautiful and adds to the charm of the stay.

being next to the main road, there can be some noise, which is expected for a roadside hotel

The Hotel Location by the Lake was great, the View from the Room in the morning was amazing, the hospitality of the staff was heart warming.

there was some kind of a festival nearby with very high music which kept playing until almost midnight. the sound isolation in the room could have made it better.