Warm welcome and good hospitality, great location for the old town, clean room and comfortable bed

We couldn't find the parking but that was likely to be a sat nav issue so parked up the top of the hill and walked to the hotel, the balcony in our room was cramped, there was no air con but the hotel provided us with 2 x fan, it was was very hot during our visit and obviously out of the Hotels control. There were 3 x dead wasps in the Honey at breakfast, we didn't realise that the restaurant was not open on the day of our visit which was a bit of a shame as it has such good reviews.

The hotel is in a great central location and only a short walk from the train station and the Palace. We were upgraded to a family room which was a lovely gesture and a rose given to mothers for Mother's day. The main bed was comfortable and the room had nice facilities like a coffee machine and bath robes. The windows had good sound proofing and block-out blinds. The breakfast buffet had a good range of items and the staff were very friendly.

The room had a bath with spa jets and a shower above it that was very awkward to step into. You almost needed to sit on the wide edge of bath when getting in or out so you didn't slip. Reception is also only manned until 16:00 which wasn't in issue for us but may be for others.

The room was excellent with plenty of space and we had an extra bed set up for our child. This did not make the room cramped. Our room had a lovely terrace which seemed to be about four times the size of everyone else's balcony, so we were very lucky! Great coffee machine. Proper hairdryer. All brilliant. The location of the hotel is absolutely brilliant. Very easy to reach from the train station. Staff gave us an adapter plug to use as none of our European ones would fit. That was excellent and really appreciated. Thanks for a great stay!

The only reason I haven't given it a 10 was because we felt the breakfast price was high. It would have been 50 Swiss francs for 2 adults and a child, so we did not have breakfast in the hotel. There are lots of supermarkets nearby so we hot some breakfast food there instead.

Alicia is a lively receptionist that greets you with happiness and warmth that is so refreshing in the cold winter of Brig. The hotel itself is great, 5 min walk to the Brig station and has all the necessary amenities and more. We had a balcony with a view to the mountains but the cold and snow prevented us from enjoying it all sipping hot coffee with fresh croissants. There’s an Aldi in 5 min walk, and a Migros too. All in all, a wonderful stay and highly recommend

Nothing.

A nice and comfortable place to stay. Hotel is located in the old city center, close to rail station and main attractions. My room had a great view to the mountains and was equipped with an expresso machine. Friendly staff, I was charged by mistake twice the city tax, but I was immediately refunded.

Reception is not open 24 hours and needed to call to have the main door open remotely. I was lazy to recharge my phone in the train, so I have to call with the last energy power. Imagine what would have happened if I would had running out of power……

The hotel is very well located, at the heart of the city of Brig and close to a public parking (not free but affordable) where you can park your car. Our room was nice with a view on one of the squares in the city center. The restaurant of the hotel offers a nice selection of Italian dishes with homemade pasta, and a 15% reduction for hotel guests. The staff was really friendly, and we had a nice time there.

Due to the location, there is a bit of noise if you leave your window open at night.

Everything was excellent. We appreciated our vacation by deciding to stay at the hotel for another 2 nights. The hotel allowed us to stay in the same room at no extra charge. The hotel is right in the middle of town. Clean, small, cozy. There is a restaurant, we had dinner, we liked everything we chose.

The balconies of the rooms are adjacent to each other. Someone from the next room was smoking every morning. All the smell was from our room. But I understand that it cannot be changed.

Location and view of the balcony. The pasta in restaurant is fantastic ! Very clean. Very friendly and helpful staff

Stay in guests are offered 50% on discount for food and drinks. However when we were paying the bill we found that the wine was not discounted. The water we ordered was 11CHF (after the 50% discount!)!! And the staff did not bring the water to us. The breakfast could be more rich.

Location, ease of use to access hotel and room. Room nicely decorated, clean, spacious, great view. Balcony with room. 5 minute walk from the train station. Walking distance to everything. Friendly staff. Beds comfortable, plenty of towels. We loved this hotel and would definitely come back to stay again.

What's not to like. We loved this hotel. I would recommend adding a small refrigerator to the room.

Fantastic deluxe room with small balcony with mountain view. Very helpful staff. Special mention to trainee Leonie who was particularly helpful. Good breakfast of bacon, scrambled eggs, cake, croissant, fruit, cured meats etc. Shower over deep bathtub. 10 min walk from train station. King sized bed.

Nothing. Everything perfect