The best front desk staff at any Taiwanese hotel I’ve ever stayed in. All the reception staff tried to be friendly, welcoming and genuinely engaging. Excellent breakfast. Lots of variety. Comfortable room Big bath Good view A place that got some small details right that many others in Taiwan miss - e.g. in room coffee was good, iron and ironing board provided, bath robes, good toiletries, multiple staff went out of their way to recommend something or make a suggestion that was helpful. I love some hotels in Taiwan, but staff are never this genuinely friendly. Especially, towards non-Taiwanese. This hotel must have excellent training and recruitment in place.

some of the plates and bowls in the self service breakfast buffet were not spotlessly clean - small stains Encountered three members of staff that had more of a standard attitude - all older - not a negative as they weren’t particularly rude just not as amazing as other staff. We had a car. Without a vehicle this location would be tough - but that’s Tainan as a whole really. TV doesn’t have children’s channels. If it connected to my own streaming channels then that would’ve worked for me.

-The room layout was great. -Rooms were very quiet, tidy, comfortable and clean. -Swimming pool and gym were ample and modern. -Customer service was super, especially the morning concierge man, who went above and beyond to help with a translation issue! -Breakfast selection was good, particularly the pork gua bao, yum!! -Parking and check in were easy enough.

-Even though the selection was good for the buffet, the evening meal wasn’t overly impressive. -Location for exploring Tainan city wasn’t great, a car was helpful.

The overall experience was satisfactory. The environment was peaceful and calm. However, we feel that the in-hotel buffet could be improved.

It is not easy to find street food as one needs to walk some distance. Perhaps that's why the area is quiet and peaceful. The bikes are old and need maintenance.

Overall, I had a great experience. The room was wonderful, clean, and perfect to gateway. Chief concierge Mr.Chen was incredibly helpful and kind. He showed care for us.

Rental bicycle was little bit old. I found a dirt at the out side of bathroom sink when I entered into the room after checked in.

Very good service provided by the staffs. Room is spacious and clean. Awesome view from room and balcony.

Location maybe out of the way. But walking distance to Anping district. Uber and cab available.

Fabulous facilities, delicious breakfast with a range of choices, good location for local attractions in Amping, clever room design and good amenities for families with young children.

Due to the spa facilities in the changing rooms, we were unable to change and shower our 2 year old toddler in the ladies showers making it a little inconvenient.

Breakfast and dinner buffet were excellent

Hotel is close to historic Anping Area but rather far from the city center

It's very spacious in common areas and room itself. The view from balcony was stunning. And we enjoyed the swimming pool very very much!(that's mainly one of the reason I selected this place). Staffs were friendly and the parking space was big enough.

The breakfast options were many to choose from, but the flavor and quality should have been elevated and improved. Since it's a 5 stars hotel, its food level should match with the stars. However, the meal price was very reasonable. The location was far from downtown.

Stellar hotel with excellent facilities, comfortable rooms, and all sorts of amenities.

More clarity involving the menu items at the restaurant.

Friendly staff. Modern hotel with good facilities. Very good tepanyaki restaurant. Parking garage. Very good breakfast.

A bit far from the centre.