Initially I was a bit anxious booking the hotel because of the room photos, but I can clarify now that we have stayed there for over a week: - Bathrooms are separated from the main living space via sliding walls and doors! great for privacy. Initially, I thought they did not have bathroom doors & separation by looking at the picture. I was wrong. - each room has a de-humidifier so that rooms/bathrooms never get steamy after a long shower - Front desk and cleaning staff were exceptional! Everyone was very accommodating, helpful and lovely to interact with. During our stay there was a typhoon, the malls and hospitals were open and we wanted to grab something to eat. The staff directed us to a safer route to the mall next door, by going down to b5 parking lot and heading into the mall entrance through there. It was so fast and easy! - close to Family Mart, about 3-4min walk - close to Mitsukoshi mall, about 5min walk - Pool was larger than expected and the lifeguards were always on their toes - towels and water bottles provided at the pool area - water station to fill up on water on every floor - shuttle bus for tour provided by the hotel, they even have a "party bus" I believe on Friday/Saturday nights. Book in advance for shuttle/party bus.

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- Very conveniently located close to sights such as Confucius Temple, Hayashi, etc. - The staff spoke good English and were very kind and helpful - Our stay was excellent value for money - The room was large, new and elegantly decorated - Western breakfast was good (with some Chinese and international dishes too) - I liked that there was a bakery and café in the lobby

- The TV in the room was useless: small, far from the bed, and Chromecast didn't work - The toilet was not separated from the shower area - I wish there was a spa or at least some massages you could book in your room - We ate at the Robin's Steakhouse and while it was good, we felt that it was a bit overpriced. On the other hand, it's probably stupid to go to Tainan and eat at a fancy western steakhouse...

Extremely clean Friendly staff Beautiful views

Needs maintenance, my room had loose towel hooks and broken curtains, which took me out of the experience. Hotel staff were too attentive for my liking, I like to experience privacy when exiting and entering the building, but you are greeted every time you enter and staff will escort you into your taxi. They are trained to cater to you, but I found this style of service to be annoying. If you want to have a quiet stay in Tainan with little attention paid to you and your daily life, than this isn’t the place for you.

Our two-bed family room (but only for the two of us) was huge. We like the hotel and its location. PRO: large room with a table to sit down and eat fruits or snacks. Sliding doors can close off the bathroom area from the rest of the room.

CON: Clothes were hanging in the open, no closet door to close it off. No shelf /drawer to unpack my T-shirts, so we lived off our suitcases. Not enough electrical plugs near the beds to charge iPhone/iPad/lap top.

Very very spacious, great layout of the room, good location, restaurants on site were wonderful and great price, located right behind a shopping mall, lovely staff, baby cot was already laid out when we arrived, bath tub was wonderful. A face mask was provided on Day 1 which was such a lovely touch. We even booked and tried the 36 tea shot at the hotel's bar which was an amazing and unique experience. Would 100% come back to this hotel.

Everything was wonderful from the start of our stay to the end. Our room had a nice view of the hotel pool and adjacent green space. I was impressed with the amenities that were available for our children - these included child sized slippers, toothbrushes and rinsing cups from Disney (officially licensed, not knock-off products), and a tub to bathe our toddler. Fresh fruits in our room everyday was a pleasant and welcomed surprise. Bottled water (flat and carbonated), the assortment of tea and coffee, and the personal hygiene products in the bathroom made us feel welcomed and elevated our stay. The pool was clean and they provided swimming caps if you plan to swim under water. The locker room for the pool was also clean and had fresh towels, showers, hairdryers, and q-tips. Our 7-year old enjoyed the playroom and the fitness center looked decent (we peaked in but didn't use it. I've stayed at many different hotels in Taiwan and this surpassed them all, even the big names in Taipei. We loved the idea of the library, but it's more of a sitting room if you have your own reading material.

This is not something the hotel can control, but the noise from the Air Force jets flying directly over the hotel was loud at times especially when we were at the pool.

Great location right next to Shinkong Mitsukoshi Department Store 新光三越新天地 and Tainan Guohua Youai Shopping District （國華街友愛商圈）. Plenty of shops and restaurants and cafes within short walking distance. Great facilities with gym and pool, and dining options. Rooms are spacious and clean. Staff are friendly and professional.

Very clean hotel for Taiwan. Location was great.

Check-in was slow at night for 5-star property. Front desk people would rather make guests wait then stop doing what they were doing. It was quite disappointing to see the manager look at me rather then help me while I waited in line. This wouldn’t have happened at a Ritz Carlton or a Four Seasons. Also, did not have any robes in the room which is something that I expected to have for this class hotel.

A friend got real sick during our stay (which had nothing to do with the hotel). And the staff was really helpful and did a lot more than you can expect. Besides that, it’s really a nice place with beautiful rooms.

Very spacious, well appointed room. Good facilities and good choice at breakfast. A good location to reach the sites in and restaurants in Tainan. The hotel was also happy to arrange a tranfer to our next hotel.

Queue at check-in which may have been beause we arrived at a very busy time.