The hotel is in the centre of the old town where I just need to walk a few minutes from the bus stop, and then be able to walk to old town streets. The hotel room is wooden-built so I can feel warm and cozy when staying. The room space is big, with built-in hot spring bath tub, viewing to the main river. It was such a great view when taking hot water. The staffs are friendly and supportive, though we have to use Google translate to communicate with them but it is manageable. Breakfast with western style is nice also. I have good stay here. Though I came on Wednesday, look like that the hotel is fully booked so you should plan ahead to make any booking here. It's price worth paying.

The dinner is included in the room rate. We ordered the chicken hotpot and did not realised that it is quite oily and fatty. It did not go well with my taste. be considerate with your choice.

Excellent location. Short walk from the bus station and right at the beginning of the old street. There is a convenience store nearby as well. Staff were very detailed in explaining about their property, facilities and also friendly and helpful in giving tips and help with questions about sightseeing in Wulai. The view from the room is fantastic. Full board and meals are great too.

I would have preferred a firmer pillow and choice of twin beds. Proper mugs instead of paper cups. More hanging racks and hangers for towels and clothes etc. All well fitted and whipped just personal preferences.

This is our second time at Full Moon Spa and we thoroughly enjoyed our stay. It is very conveniently located, right at the start of the Old Street. We brought our young kids with us and they really enjoyed being able to use the private spa in the room. My husband and I loved going down to the adult spa downstairs. I have some dietary restrictions and they were very accommodating. The food portions were very generous, and the staff were very helpful.

The private Hotspring was great, however quite hot at first until we understood that you need to either let it cool down or mix it with the cold water provided in the smaller tub next to it that you have to turn on separately. Generally, the bathroom was great compared to any other hotel we stayed at in Taiwan. Additionally, the workers all were very kind and helpful.

We were four people, with one being a vegetarian and one being a vegan. While the hotel itself was great and the food tasted amazing aswell, the choice for food was limited with hotpot being the only item on the dinner-menu. There were four hotpot options, however only 1 was vegetarian / vegan, so if you stay more than one night like we did and you are a vegan prepare to eat the same food multiple times. Also, the breakfast had only two options (western and chinese) and those did not change as well, so this is also limited. While not being great, the highlight of the stay was the amazing village and nature of Wulai and the private hotspring, so these criticisms are simply about the cherry on top for us.

- Good location - Nice staffs - I like the room a lot. It has good ventilation, and natural light permitting. - Hot spring both public and private - Good breakfast and dinner. Plenty of vegetables and we enjoyed so much

I could smell smoke, not sure if it was from cigarettes, from public hot spring room and it feel less relaxing. Please provide anything to prevent the smoke and the smell enter this area.

The staff were very friendly and helpful. Beds were comfy and the hot spring baths in the rooms were great. Some of the staff also spoke English, though it will be a smoother experience if you have a Mandarin-speaker in your group.

The thermostats in the rooms were set very warm (27°C) and we couldn't figure out how to lower them/turn them off. Be aware that the public baths are the nude, gender-segregated kind; if you aren't comfortable with that, maybe stick to the individual tubs in the rooms.

Real hot spring water, walking distance from bus station to the place. Dinner and breakfast are included. Helpful staffs.

That hot water is metered, and upon request, especially it cuts off at 11, so for those travelers who are night owls can’t enjoy the hot spring, which kinda defeats the purpose.

Dinner was steamboat and the portions were generous. One of the best dinners we had. The room we booked is a corner room with great natural airflow, we left the windows open for the night the fresh mountain air is much better than the aircon. Bath pool is great and semi open air.

The extra bed is just beside the bath door, feels a uncomfortable to sleep near the indoor bath. I have to pull the mattress into the room for a comfort sleep.

The hotel is located nearby the Wulai Old Street and not far away from the bus terminal. It was convenient to have half-board included because almost all restaurants closed after evening.

There are a few steps to climb up and down to enter the room which is not so convenient for elderly with weak legs.

Right at the entrance to Wulai and near family mart. everything is walkable and easy for car to pick up and drop off.

the tub for spring water cant be filled much.. think the plug has a leakage.. water seeped out too fast. otherwise would be nice to soak in the spring water rather than scoop and pour over.