Good a/c that worked in the room all the time. No power cuts. Hot water. Comfortable beds. Great staff that was super kind.

No good movie or sports channels in the room. Have to go to the bar to watch football. Even lower priced hotels have movie and sports channels in the room. We choose this property for a comfortable place to relax after working all day and wanted to watch the TV. Not possible. Only Swahili news.

Outstanding facility. All the staff members were extremely nice and thoughtful, and always seemed genuinely happy to help. The hotel is well kept in general, and my room was kept sparkling clean throughout my stay. The breakfast was great, and their room service was excellent with a reasonble amount of options. I used their shuttle from the airport, and that was also excellent. Another nice point is that they kept an open communication channel since my reservation, checking about my arrival time so that the driver would be there on time, checking on the day of my arrival to let me know that the driver was already there... Small issues that go a long way. Caring customer service is rare to find. (The goodnight cookies that they brought to the room were also a very nice touch) If you compare prices in town, this is probably a somewhat more expensive facility, but it is 100% worth every single penny.

No complaints. Location is not great, but I don't believe that there is an ideal location in Moshi, unfortunately. And the hotel staff does their best trying to keep the immediate surroundings acceptable. Really, no complaints.

Everything! We had a wonderful time at Kibo Palace. The view of Mt. Kilimanjaro was spectacular from our room and the rooftop bar. Fidel was so helpful with showing us around and helping us to get what we needed. He really took great care of us. Kennedy greeted us every morning for breakfast and spoiled us with first class service and Maria, our server, was spectacular. All the staff at this hotel is friendly and helpful. I highly recommend staying here on your visit to Moshi. We definitely will return.

Loved everything

Wonderful hotel with incredible staff. Stayed before and after my Kilimanjaro climb and from start to finish, it was perfect. Check in was quick and smooth, breakfast had plenty of choices, rooftop bar/restaurant was beautiful. Location in the town center is within walking distance to everything you need. Primi and Mary at the front desk reception were so friendly and accommodating. The room, bed, bathroom were perfectly clean and comfortable. While it's not the cheapest hotel, I recommend this for anyone staying in Moshi. The quality meets the price!

Nothing. Everything was perfect.

Breakfast was extensive - lots of hot and cold options, but local and western style. Rooms were very comfortable and clean. Wifi was strong enough to stream videos and make video calls for work. Apart for a few brief (1-2 minute) power outtages one day (stayed for 4) of my stay, wifi was flawless. Aircon worked really well and consistently. Staff were very friendly and polite. Restaurant was really delicious (the Fish curry - amazing!). Hotel is walking distance (~10-15 mins) to good restaurants and souvenir shops. Loved my stay.

Very friendly staff, a nice restaurant with a view and good food!!! We also used the one day laundry service which was great. They organised a taxi for us to leave in the early morning and were all in all very helpful with everything. The water is hot and the bed comfy - just what you need after a safari or hike. Also they have room Service.

All perfect!

I was very imppressed with the hotel, including, Reception, Cleaners as well as the Restaurant. It had very High spec facilities, and the Staff were excellent. The view of Mount Kilimanjaro and Mount Kibo was beautiful from one of the rooms.

I could not find any fault with the hotel and would recommend it to anyone staying in Moshi.

Across the board staff were excellent. Communicatiion was helped by the sharing of our different languages. An exception was Kennedy. His attention to detaiil was impeccable and is an asset to the company. In many ways. The room was spacious and airy. Cleaned daily throughout. The views were spectacular mornings and early evening with Kilimanjaro in the distance as well as the city. The bathroom was modern with a spacious double shower. During our visit, we had a problem with the Internet which was addressed immediately and as a result the hotel moved us to another beautiful room with the same views and space without any hesitation. A beautiful hotel in a central location.

There was nothing not to like

The food and service were fantastic! What a great breakfast buffet. Everyone is so kind and ready to do whatever they can to make sure you have the most pleasant stay. They even have a rooftop bar where you can have a drink in the afternoon and see Kilimandjaro.

Nothing… everything was great.

Lovely hotel in a great location. Rooftop bar with a view of Kilimanjaro, can get busy at peak times but it's nice to visit on a clear day. Friendly staff - especially Irina who was a great help contacting the airport for my lost luggage. An amazing stay overall!