The location was absolutely perfect and stunning, exactly like the photos! Surrounded by lush greenery and farms, it’s the closest one can get to nature and the perfect escape from the hustle and bustle of city life. We had the most magical stay there even though it was raining on and off - the thunderstorms and mist made the place even more mysterious and alluring The staff there were all very nice and helpful and friendly which made the stay even more enjoyable

On the second night of our stay, a group of other travellers nearby were very noisy at night which disturbed our sleep - though not the fault of the accommodations at all.

This is an oasis of calm in the mountains of Chiang Mai, it's like Japan has been transported to Thailand. The attention to detail, the level of service, incredible food, pampering at the onsen and massage. I went for a solo get away to recharge and loved every minute of it. it's the perfect place also to go with a partner or friend. I was particularly impressed by the decor, my bedroom size with a beautful balcony and swinging chair and last but not least with the restaurant: very high quality good from many different cuisines depending on your mood (so you don't always have to have Japanese food). Be sure to try the garden Onsen: it took me a day or two to discover it. I spent many an hour in the hot springs gazing up into the moon and sky.

Everything was great. There was some confusion about arranging day trips / excursions before I arrived however this was cleared up when I discussed with the super helpful reception team. Do keep in mind that this hotel is not close to Chiang Mai, and although there are things to do nearby, this is more of a retreat / getaway destination.

The location is away from the busy central area of Chiang Mai, and it was up on the mountain. To reach there, its best to rent a car so you can in and out as you please. My husband & I love the location because it makes us feel like a true retreat that we can relax and rest. Also, the staff/the manager was so helpful with our needs. I've requested a birthday cake for my husband as we were there celebrating my husband's bday.....the staff sang the happy b day song to my husband and he was so surprised and so happy. The onsen on the property in Chiang Mai?? It was amazing. Thank You Onsen at Monchem ~!!

Lovely setting Onsen is amazing Also had nice massages For a 2 night stay you can stay on the property and have everything you need Great coffee during breakfast (included) Also cool we got kimono and pajamas Room is very nicely designed Staff is very friendly and polite

Room not soundproof, woke up from traffic and animal noises (barking dog, chickens,..) Food quality not in line with the price (especially in thai context), quality is ok but too expensive for what you get Had to book massages way in advance to get a spot and no couple massage available despite the booking description saying this was an option. Note that the massages in the end turned out awesome! Not sure if I understood this correctly, there are very cool black swans at the property. However it seemed they were confined to a very small space. Again not sure if like this all the time, really hope this is not the case

Like traveling to Japan without having to catch a flight.. if there was anything that could be more perfect about the experience here, I sure don’t know what it would be.. everything was fantastic from start to finish. As you descend the steps from the entrance to the valley, you find yourself in a beautiful zen garden, with water features & green spaces, and suddenly you are in Japan again… Every one of the staffs that we spoke with were super lovely and took great care… The onsen itself was terrific, spot on with Japanese style and very relaxing (I virtually had the public onsen to myself on each visit).. the restaurant was terrific, with high quality, tasty food and again with fantastic service from the team there.. and the room itself was very beautifully designed & comfortable in every way. A very memorable experience, can’t wait to return for another stay here.. would recommend to others

It is truly Japanese-style ambiance and cleanliness met our expectations, so wonderful place with amazing view garden, We had a fantastic experience at the hotel, largely due to the wonderful assistance from the wonderful team, they are so kindness and efficiency made our stay even more enjoyable. Highly recommended for anyone looking for excellent service and a comfortable stay!

Good Japanese garden environment!! Great transportation help from customer service and great surprise from the hotel for celebrating the anniversary!!

If the Pulic Onsen time could be extended until midnight is much better, and also, if the outside onsen temperature is higher, it will be better!! The Onsen in the hotel room should be adjusted in higher temperatures for the guest to decide in their own preference.

Breakfast is very good beyond expectation. Tea time is also unexpected as well. I like everything over there. Onsen, service, fabric of clothing and bed, Comfy. I had dinner two nights in a row and the got a chance to sit outside by the fireplace area, wow that's really good feeling of atmosphere.

some mosquitos inside the room but I can manage it.

Onsen at Moncham is such a beautiful property! Absolutely stunning. There is so much to see and do at the resort. The mountain backdrop is just gorgeous against the Japanese aesthetics.

Our room had mosquitoes. I think the patio door had some gaps where they were getting in. My husband even got bitten and he hardly ever attracts mosquitos.

The scenery around the hotel is pleasant.

The in room Onsen is not convenient enough. Need to call house keeper for preparing the bath whenever you feel like! Besides,the temperature of the water is not hot enough as an Onsen.