The property is faultless: - 2 gyms - very attentive and fun staff - amazing rooms with a lot of thought - excellent menu with an array of cuisines - great pool - Amazing Onsen - Good cocktail hour

These are two very slight faults: - The pool has a large bucket that dunks water every couple of minutes and I witnessed one small child being thrown of the platform by the sheer force of the water, which is dangerous given the child could have hit his head on the platform before falling back into the pool. - The resort is not in walking distance to any shops/restaurants so taxi's are required.

The facilities, food, staff, and attention to detail were incredible. The grounds were well kept and everyone we met was welcoming and friendly. The buffet breakfast was delicious with some variations each day. Christmas Day was lovely with a carving station with roast turkey, roast vegetables, Christmas pudding etc We stayed in the 3 bedroom Ruby suite with our family of five. The kids thought having their own ensuite in their bedroom was luxurious. The beds were incredibly comfortable and the pillows were next level amazing! The block out blinds were controlled with a remote and gave us the best nights sleep with no light coming in. Each day the housekeepers came. It was nice to return to a sparkling villa. They made up our beds, provided clean towels, and replenished our water. They also had a tub to place dirty dishes for them to remove in case you preferred to order room service. The room service was at no extra charge which was a bonus.

Regarding the massages at Club Amethyst, I ended up in hospital with severe chest and back pain on my right side. At the conclusion of the massage, the therapists manipulate your body and stretch it into positions that may not be common for other cultures. I ended up with soft tissue damage and even now after 10 days I am still in pain and on anti inflammatory medication. The beginning of the massage was lovely, however, I would wholeheartedly recommend avoiding the stretching or at least asking them to be VERY careful. I did not know what was happening until it was too late. It was very quick and I didn’t have the chance to ask to stop. This was not the ending of our holiday I was hoping for and impacted what I was able to do.

This was the best hotel I’ve ever stayed at. Everything was absolutely perfect! The suite was so spacious that I had to call out to my partner if they were on the other side. The breakfast was incredibly diverse, delicious, and a real highlight of our stay. The staff was exceptional – attentive, friendly, and highly professional. This is exactly what a 5-star experience should feel like! I honestly can’t think of anything that could be improved. For our anniversary, they beautifully decorated the bed and surprised us with a bottle of alcohol in the evening. We’d come back in a heartbeat! A huge thank you for making our stay so unforgettable!

I really made the most of the onsen facility, gym was great, pool was big and refreshing. Breakfast buffet was also good and we could request to have some sent to the room after choosing our plates. The staff were very friendly and accommodating, it was my birthday and I asked the poolside staff to keep the opened cake and prosecco for me to bring out at a later time and they were happy to accommodate me.

I'm nitpicking here--personally I found my room a bit too kitschy for my taste (Gold one-bedroom pool villa), although my friend's room (Topaz Jacuzzi) was more tastefully decorated. The poolside restaurant would play music really loud, and I think their playlist could use an update. Overall though everything was extremely comfortable and convenient, I was very happy with my stay there.

Really impressive hotel, respectful staff who are always appear happy to assist. The hotel security at the front of the premises salute you when passing to show respect and do their jobs well. There are golf buggy drivers around the facility who will move you around the grounds at a request. The facilities are really good such as the gym and communal pools to name a couple. There is a nice attention to detail everywhere around the hotel, the hotel made my anniversary extra special upon arrival. The room was wow, clean spacious, nicely decorated and luxurious with the pool inside the room opposite the bed. The lighting inside the room is also well thought out and looks good during the evening to set a nice vibe. The bathroom was huge and very comfortable. Was really impressed overall with everything, nice breakfast in the mornings and a happy hour at one of the bars in the evening. One could easily stay here for a long period to relax and focus on oneself.

If you’re looking to visit Pattaya Beach or head out in the evenings around Pattaya / Walking street. You will need to get a taxi due to the distance. The hotel felt like it was a bit isolated but there is no real need to leave unless you’re heading into the city.

Set in the middle of Pattaya, the location was quiet within a decent neighborhood with mainly new developments. When you arrive, you are met with dedicated staff, white glove treatment, and opulence. The grounds are clean and the rooms are surprisingly large. The pool areas are massive, with an nice selection of foods from two dedicated restaurants. Breakfast was included and of good quality. Walking around was quite the quiet surprise and the fitness facility was also good. Concierge was readily available and they made my stay extremely convenient. Great deal for the price.

There were some work being done near my suite during the day hours. It was distracting. Also, keep in mind if you have a suite that is below another, depending on how noisy your upstairs neighbors are, you will hear them walking, which did take away from some parts of the experience. I wish they would have given them another suite.

The whole experience was beyond our imagination, it was really superb for the price we paid. There were only us in the entire pool, the gym was great. Buffer breakfast was excellent too! The room was the best I've stayed ever. There were a jet bath spa, huge 2 beds, and even a sofa outside! It may be distant from central city, but we can go there with taci in 20 mins, so why not stay here and save some money for night activities?

As a Japanese, onsen wasn't as good as one in my country, but still it was comforting!

Great room! Everything is surrounded by greenery! Squirrels are jumping on the branches. Free of charge EV charger. 😉 Golf cart service to the rooms.

Breakfast is great but I’ve seen more varied ones. The air conditioning unit in the room is very noisy. We asked to do something about it. Two technicians came checked the unit. Nothing changed.

Great breakfast! Big swimming pool, amazing design and room, loved the theme. I had a jacuzzi in my room! Great service as well to deliver breakfast to the room. Loved the bathrobes and golf cart service. And the onsen, sauna were absolutely amazing facilities!

The staff would incessantly ring the doorbell for housekeeping and then open the door at 9:30am waking me up and disturbing my sleep! They also did the same when I had food delivered and I told them not to disturb the other person in my room!

Upon arriving to the Villa we were greeted kindly during the check-in process, afterwards we headed to the dining hall for breakfast. Their we ran into a small communication problem regarding the process and information about dining privileges' which was respectfully resolved by the concierge manager. They went above and beyond to rectify the situation in which we were very pleased with the outcome.

The communication between management and staff could have been more better, it would have prevented misunderstandings.