The Sofitel's service and facilities are probably the best in Krabi. The staff are extremely professional and went well out of their way to ensure that we had a pleasant stay. The pool is definitely the property's most impressive facility. According to their marketing, it is the largest free-from pool in Thailand (or maybe just Krabi), but it is quite impressive, and the pool-side bar service was extremely attentive. The club lounge is also a pleasant facility and made our stay even more enjoyable.

The main thing to note about the Sofitel is that while it is technically "beachfront", getting to the beach requires walking across the lawn and crossing a road to what amounts to a not particularly impressive beach. This is why the pool is the main attraction at this property. It's also why you may not want to bother with an ocean view room. The modest traffic on the road wasn't noisy during our stay, but it also doesn't provide quite the picturesque view that you might expect.

The hotel is just AMAZING. The staff in the lobby, the cleaning staff, the dinning room and the restaurants' personnel treat the guest as kings! The pool in huge, everything is so clean, breakfast is great, the Venezian restaurant is the best! Especial thanks to the amazing people who made our vacation PERFECT - Ma, Ging, Tar Naf, Peemai. The room was enormous, well equiped and super clean. When we left the Venezian restaurant staff prepared a fruit bowl with a beautiful "Farewell greeting". The lady in charge of the dinning room prepared a bag with croissants for my son because he didn't reach breakfast. We felt at home...

Prices are very very expensive inside the hotel. Like 20x the prices outside the hotel.

The pool was amazing!

It is hard to find a taxi in this area and it was a little far from the city

The pool is gigantic, and the kids loved the floating obstacle path. Breakfast has a great selection and we all ate too much every morning :). Facilities are in good condition and we loved to be able to drop off the kids at the kids club for an hour here and there.

Bar prices are too high. I would have consumed more if prices would have been a bit more reasonable

We loved everything, the rooms, the pool, the food, the cleanliness, entertainment, afternoon bar and snacks, the staff, Christmas Eve dinner and party, the golf course, kids club area, opposite the beach, easy access to taxi’s, top washing service and attention to detail on every level and breakfast buffet exceptional!! Plus amazing with my son who has major food allergies. Thank you !!

The varnishing and painting of the rooms nearby as the fumes went into our rooms and really toxic smell, which meant my daughter and grandchild had to move to another room further away from ours in the end, her husband had a severe skin reaction.. really not a good thing to have to experience whilst on holiday. Lots of broken glass on the beach opposite hotel, such a shame as it’s such a lovely beach. Paying for pool towels when going out for the day, I think putting a deposit on them is more acceptable than having to pay to loan them, I’ve never had to do that before and don’t really agree with it. Thank you

Facilities and staff were top notch. I greatly appreciated the massive pool and the whole suite of activities they offered for both kids and adults. My son enjoyed the pizza-making and t-shirt tie dyeing classes they had. He also thoroughly loved the pool (especially the wibit) and a paddleboard session. The hotel also offers a good range of outdoor activities and excursions. We enjoyed our sunset cruise on their speedboat which included stops at two islands. We also really enjoyed the seaside restaurants near the hotel, which were a few minutes’ walk or ride away.

It’s not connected to the beach. The beach is separated from the hotel by a road. As such it is not a private beach and there are no lounge chairs or facilities on the beach.

The staff were all so welcoming and friendly. We loved our room which had access to the pool and the grounds. The bed was enormous and the pillows were so comfortable. Breakfast had an enormous selection and the pastry chef is a genius! Trips were reasonable priced but had a luxurious feel to it. We booked Club Millesieme and it was well worth it. It really enhanced our experience. What we loved was you could see the Director’s always out and about talking to guests and helping out. We asked about whether the service charge went to staff and they said every penny does which is why the staff work so hard to make the stay an enjoyable experience. Our children are grown up and we were a little worried about screaming kids but the hotel is proud of its family status but works hard to balance everything out.

To be honest we struggle with this as everything was so wonderful. This was our belated honeymoon- 25 years overdue and this was everything I dreamed of. If I was going to be super picky I would say our room. -182 was beautiful but perhaps they could just make the outside bit by the stairs a little more resolved.

We picked the hotel because it was kids friendly and in that perspective it was great, massive swimming pool and a great kids club! Although the hotel is relatively old it s well maintained.

The staff is very nice but not always easy to communicate with, they got orders wrong couple of times and it s sometimes slow Food is very inconsistent, some items are great, some are bad (incl. Pizzas). Limited restaurant options, was on half board so was alternating between restaurants every other day, got tired and ended up eating outside for couple of days Just an advise: Don't charge activities in kids club, milk the customers on other things (F&B, alcohol...) but not on kids club. Why do banks give preferential rates for Young customers? It creates affinities from early ages...

The hotel is very beautiful, designed in colonial style. The gardens and the outside parts are also very pretty. The food in the restaurant was with very good quality and big variety on both breakfast and the buffet in the evenings. The amenities in the rooms are great, I personally loved their choice for the products in the bathroom! There is a huge outdoor pool with parts for children and adults only. There is also a beach just across the street, that is equipped with sun beds and towels from the hotel. The location is also very good and you can find lots of things around - 7/11, restaurants, beach massage studios, tourist companies for different excursions and transfers.

The service can be improved in few areas. Starting from serving the beer in cold glasses, and in general providing better service at the pool bar. The main restaurant in which the breakfast is served, often offers buffet during the evening, but this is written nowhere, and the restaurant is visited only by few people, even though the food was great. Also when we asked people at the reception, they didn't know and had to check if the restaurant will be open for the evening. There are little things here and there that can be improved and the hotel will be really exceptional!

We loved the vibe of this hotel, the comfort and ease of everything! The staff were amazing, especially the 3 lads on the pool bar, they had it running so well and worked amazing as a team, very friendly and professional. Also, the manager of the Italian restaurant we met twice, you can't miss her - she has such a big smile! She was amazing too! Thanks to Sky, Sam & Halif for making our trip extra special with your warm welcomes and hospitality, good laughs & convos at the pool bar! We won't forgot you all and our holiday!