Very welcoming and friendly staff through out hotel. Amazing breakfast with a cook to order egg station. Pool access room was very special and different. Decorated four poster bed on our arrival. Got upgraded room free on arrival. Would highly recommend access resort and villas. Beautiful gardens,pool areas with 2 swim up bars.

Food, drink and spa a little more expensive than outside. Bed very hard. Work, renovations, driling etc. going on all day in pool bar/cafe opposite our room...getting it ready for high season. 20 minute walk to beach....no footpaths.

The swim up rooms were lovely. We had a free upgrade to the green wing not sure what the difference was. The rooms were very clean, bed linen was very good quality.

The shower just had a curtain but the way the shower head was set sprayed water all over the bathroom floor. The shower would also surge with very hot water no matter what temperature you set the shower at this would be dangerous for young children and was very uncomfortable for adults. It was a case of standing to one side and getting under in between the hot surges which wasn’t ideal. This appeared to be the case in most of the rooms.

The staff were amazing so kind and lovley Nice to have a room with a pool outside Good location .. quiet area

Only downside with the pool room is bugs.. cockroaches mozzies was horrendous. We moved to another resort after a week and was much better cleaner/modern no bugs. A bit dated but still nice Wouldn't eat in the resturant

It's a lovely quiet location to get away from the bustle of Patong. Hopping in the pool straight from your room is great. The staff are friendly and the choice of food at breakfast was good. The rooms are clean and comfortable, but a little tired

The pool was a little heavy on the chlorine and could do with a bit of a scrub

The swim-up rooms are awesome, the pool is at your doorstep and you have a small terrace where you can relax and have lunch. They can bring the lunch by boat. The pool area is beautiful and is kept very clean. The rooms are spacious and the beds are very comfortable. It’s located away from busy Karon beach which is nice but at the same time you might have to drive to get to restaurants. There is a 7eleven across the road but be careful to cross, it’s very busy.

The food was okay, it had some hits and misses. Don’t put toilet paper/tissue down the toilet because you will soon find out that the drains cannot handle it. They don’t explicitly say this anywhere so if you’re new to Thailand, it’s only after your drain is clogged that this is pointed out to you :)

This hotel was literally a lifeline last second booking for us after our original hotel turned out to be a nightmare. We booked this hotel and turned up within 30 min to a warm welcome. The staff are friendly and made sure they checked in to see how we were after our first night. The breakfast was included in the price and was fabulous with plenty of choice. Set out in 3 sections (that we seen) each one with a river like pool going around and meeting your terrace so you can step right into the pool. Lovely bridges and water features around the pool so you can get from side to side or the middle in our case. They also offer room service by boat :) The staff helped us book out taxi back to the airport with no fuss and at less than we expected to pay. They offer a spa facility which we made good use of on our last day. The room was spacious although the bed was a little soft for my liking. The bathroom was also spacious with a glass section that gives a false garden impression. They also had 2 airers for your clothes 1 outside an one inside above the bath. Your terrace gives you space for 2 loungers and a table and as said you step right into the pool.

Because of the set up if you get noisy neighbours (like we did) you have no escape when trying to chill on the terrace. Again because of the set up the doors are heavy and do bang a lot through the night with people coming and going.

The hotel resort was better than what we expected in terms of facilities and design. We absolutely loved our swim up room and used this day and night to cool off from the hot Phuket weather. The swim up bars were also fantastic and the happy hour which ran from 4-6pm made for cheap cocktails! We would definitely stay again if we were to stay in the Karon area in the future as the hotel breaths charm, beautiful flowers/gardens and amazingly friendly staff.

We were not best pleased with Phuket as a place generally and found the seaside towns of Patong and Karon to be quite seedy. Kata was much nicer however, but this hotel was located in Karon. We also noticed the hotel was in some disrepair in some places for example some loose tiles in the pool. There was a bar that wasn't open during our stay which was closer to our room (assume cause we were staying outside of the main season).

Access Resort and Villas offers a great stay with several standout features. The staff are super friendly and attentive, making guests feel welcome from the moment they arrive. The rooms and overall resort are kept clean and well-maintained, providing a comfortable environment. One of the unique perks is direct pool access from certain rooms, adding a fun and convenient touch to the experience. Breakfast offers an excellent variety of choices, ensuring most guests will find something they enjoy. While it’s not overly luxurious, the resort delivers solid service and a relaxing atmosphere for a memorable vacation.

A little bit of maintenance around the pool area could enhance the overall ambiance and improve the resort’s appeal. Despite this minor drawback, it’s still a relaxing and great destination for a getaway.

The staff were extremely helpful and friendly. The room was large and bed was comfortable. Cleaning staff did a beautiful job - not only with our room but the resort as a whole was clean and fresh. The buffet breakfast was good with a fair variety of choice available. The "canal" /pool outside the room is so convenient for taking a quick dip to cool down, or if you feel the need to exercise then swim around the canals. Eat in the resort of an evening, very convenient, but also a number of small eating places within a short walk. There is a very handy convenience store within metres of the resort.

There was really nothing to complain about.

We absolutely loved our 3 nights in our own villa with a private pool. The pool area is wonderful, sun loungers at both ends of the pool and a fountain that provides a wonderful back massage. It was a truly fantastic way to start our 20th anniversary celebrations. Location was fantastic, only a short walk to the local night market, 7/11 and little restaurants close by and the main beach area only about 15-20 minute walk with lots of things along the way. The staff were fantastic, very friendly and always willing to help. The onsite day spa is also great, I thoroughly enjoyed my foot massage and would highly recommend them. Breakfast was delicious, we went in low season and the resort was very quiet but they still provided a great variety in the buffet.

Beds are a bit hard but that is not uncommon in Thailand.