- Very good breakfast, lots of choice. coffee is delicious, the pastries are really delicious. Different types of Thai dishes, every day you can eat different noodles such as pad thai, etc. for breakfast. There is a separate "Indian table" - several dishes of real Indian cuisine and masala tea. Large comfortable beautiful air-conditioned restaurant. - Excellent bed, pillows and blankets, - There are always free sunbeds, although there are not many of them. - Complimentary bottled water is delivered to your room every day. - It's really less than 5 minutes to walk to the beach along a very pleasant street with wide sidewalks. The beach is good, two sunbeds + an umbrella for the whole day cost 200 baht. - Bed linen was changed every day, sometimes we ourselves asked not to change, so as not to delay the cleaning - Excellent location of the hotel - EVERYTHING is within walking distance. Dozens of restaurants and cafes, massage parlors, shops, JungCeylon shopping center. - Great views of the mountains from the hotel. No noise is heard from the streets of Patong, the atmosphere in the hotel is calm, family. - The children went to the kids club, there are always animators, they will work out (they speak English, of course). There are a lot of toys, there is something to do. The club is right next to the pool, very convenient. - Wonderful friendly girls at the reception

The beds are so comfy, exactly what we were hoping for after a week in Koh Samui sleeping on hard beds and haivng massages. The only let down was the room configuration. We booked a superior room to sleep 4 people, upon check in we were told the room had two single beds and a sofa bed, not impressed. Thankfully their single beds are a lot bigger than a stanbdard single, not quite a king single but not a double, weird size. My daughter an I shared comfortably. My son took the sofa and my husband the other bed. The rooms were pleasant, neat, tidy, clean, good temp upon arrival. Plenty of lighting to adjust for each section of the room if people want to sleep, watch TV or read without bothering each other. Shower pressure is excellent, felt like a water massage on your back. We spent all day in the pool and took advantage of happy hour at the swim up bar 2 for 1 cocktails or mocktails. We sepnt 400baht per round of 4 drinks ($18) it was nice to give the kids the experience of a swim up bar with mocktails so we could all enjoy it. I like that they allowed kids to participate with the supervision of an adult. Oh there is also a pin pong table by the pool and clean toilet facilities down there too. The breakfast was the best breakfast we had during all of our stay and we stayed in 3 different hotels during our travels around the country. We all unamiously agreed the Novotel had by a far the best. When we return for a quick short 7 day recharged stay we will be staying at the Novotel again. No point trying something new when we've found the place for us. Hope you enjoy your stay in Phuket and if you pick the Novotel it'll be that much better!

The room configuration despite what we had booked.

The location is great! Within 10 minutes you’re at Patong Street and Beach. Large hotel with good facilities. The pool is huge and we wished we have booked the room with access to the pool through the balcony since you can swim at night. Staff was kind and breakfast with a decent variety.

Since we have a baby, we booked a room with breakfast and dinner included so we could have dinner early evening at the restaurant. However the restaurant service was terrible: more than 1,5 hours waiting for our food, and at the end the order was incomplete. At the end, we ended up of having room service (with more than 2h waiting).

pool was amazing. pool access rooms lovely

lady in front desk was rude on check in. We didn’t feel welcomed. No offer of a welcome drink and others were getting them at different check in desks.

Pool was the best place to spend your time, Breakfast was dilicious but not much options available, Rooms had enogh space but the curtains were not blacked out which was annoying in the morning

non-black out curtains

hotel with a huge pool and pool bar with nominal rates. all extra facilities like the in house mini store, spa are of very competitive rate like outside. very helpful staff. taxy and tuktuk right outside the hotel. the area is safe for night

maintenance work going on in some floors and it was noisy during day hours

The hotel is in a great location, within walking distance to most places that I wanted to visit. Reception is friendly, and the rooms are clean and quite large. The pool is great, although there could be more sun loungers placed on the sunny side. I used the spa and had a great massage to relieve the stress of travelling. There was a good breakfast to get you going in the morning.

On arrival, nobody came to take my suitcase and show me to reception.

Overall ok..

Breakfast need to be improved, it would be great if add more variety of Asian food. Egg station staff / worker need more training to understand what the customer order. We ordered ‘half’ boiled egg but ended up getting a “hard” boiled egg for our 2 days stay there. We checked on the egg pan as well and the pan happened to have scratches on them.

Large pool I've ever seen. The breakfast is also excellent. Although the room is a bit far from the reception, the facility of the room, such as pool access, is fantastic.

only location is good

Everything is very poor bad quantity room is smelling i found big mosquito on my room and bathroom taps broken no one is coming to repair i not recommend any to stay in this dirty hotel.