All the facilities were excellent.

We did not like the initial check-in process. The guys at the reception had allotted us a room which was not as per our booking. Initially, they showed us an inferior room. When we told them that we had booked a sea-facing double-bedded suite room, then only, they had provided us the same. This should not have happened.

Room was excellent, very comfortable beds and pillows and house keeping service was great. The hotel is in an excellent location with many restaurants in easy walking distance along with the beach being nearby.

The pool could have been better. The main pool plays music the entire day, its really loud and means you need ear plugs at the pool if you want to relax and read a book. You will also hear this music form your room balcony meaning relaxing or reading a book there is out of the question. Some of the music was also inappropriate, example Nicky Minaj 'FREAKY' isn't an appropriate song for a family audience at 11am (or any time). There is one pool for hotel users and this pool does not have cushions on the loungers. There was also water blasting at this pool most days which was very noisy. The reception toilets were not modern, there was a significant water leak and they were not clean the one time I used them.

Great hotel! Located in a fantastic, well-maintained garden. The rooms in the main building are spacious, modern and with good facilities. Beds are excellent, the bathroom is also exceptionally good. Cleaning and maintenance are carried out well. The staff is friendly and helpful. The beach in front of the hotel is breathtaking (especially the daily sunset!). From the main building to the beach it is a 10-minute walk through the beautiful garden. The breakfast is good, wide choice. The only downside: after 10:00 pm there are hardly any bar facilities in the hotel, on the other hand that also provides a lot of peace and quiet. Hotel is located near the lively part of Karon.

Excellent room - Residence Premium has a great view of the beach, very spacious rooms and modern. The beach front view is the best view I have had in a "sea view" room. Really good convenient location too. Rooms were very clean when we moved in. The staff were all super helpful and friendly and very happy to help. The grounds are large an beautiful and it's nice just walking around the resort. Breakfast is good with nice variety. I would definitely come back and stay in this room!

We had some water pressure issues in our room which had to be fixed by an engineer. The room when we moved in was very clean, but the daily servicing seemed rushed e.g. towels not being replaced even when they were requested, amenities not replaced when emptied and the cleaner coming into the room even though we had "do not disturb". The tea at breakfast as lukewarm - they need to just have a coffee machine than can provide hot water!

The staff , were friendly ,smiley and very helpful... Breakfast was exceptional , plenty of choice and flavoursome... Very good recreational facilities and equipment available also....

Not applicable...

The rooms were newly renovated. They were great. I like the fact that the room had bottom night lights, so when you want to go to the bathroom in the middle of the night you dont have to switch on all the lights. The night lights are enough to guide you to the bathroom :)

The staff at the pool bar were not as friendly and sometimes were slow.

Location is quite in front of see

Love this place. Beaches weren’t busy, the hotel itself was soo clean

Loved it, have “Thai vibes”!

I have stayed at this hotel six times. And this time I extended my vacation in this hotel by 4 days (replacing the island of Koh Samet) The location is excellent! Beach across the road! There are a lot of good places to eat around. The villa is big. Lots of space, very comfortable bed. Room service is always available, everything is very prompt! The breakfast is good but a bit repetitive. But you can always find something delicious! Every day they baked donuts with condensed milk. Several times asked to cook porridge. Everything is operational! I stayed in this hotel for 12 nights and everything was perfect!

There is a wish to the administration, living in villas visit Coconat pool. But a lot came into this pool from the main building, the guard did not pay any attention to it. Often there were towels on the sun loungers for half a day, but no one came up. I saw in one Thai hotel 5 stars, if a sun lounger is not available for more than an hour, his towel and things are cleaned and made room. And they control from time to time who is from which room. It did not bother me, but I saw dissatisfied people who talked about it almost every day.