Friendly and helpful hotel staff. Clean and comfortable room, tasty food and perfect location on Istiklal street. It is very easy to get there and the staff is willing to help with every question and in every situation.

Just a friendly suggestion to hotel staff. The taxi driver that you have arranged charged us additionally 40 euros although we have already setteled it and pay to you the full price of 45 euros. So in total the transfer costed us 85 euros instead of 45 as we have agreed and payed to you. Please be aware of the taxi driver, he is very bad reputation for your hotel

Excellent location, next to Istiklal, close to Taksim square and Galata tower. The room was equipped with all the amenities such as soap, tea, boiler etc and was very clean. The staff was very helpful and gave us useful information about the city.

The room was slightly different from what we saw on booking.com. Our room was located on the side, facing a night club which made it super hard to sleep as the music was on until 05:00. We also didn't like the breakfast as you could not choose what you want to eat. We were given a "pre-made" plate with a few things on it, hence we only ate breakfast only 1/4 nights...

Outstanding family run hotel .. The service started from the moment you booked the hotel from arranging the airport transfers.. The Room is very clean and comfortable..felt like staying in a new hotel . The friendliness of the staff makes you feel you came to a relatives place for vacation Arranged hamam and suggested good restaurants. Breakfast fast is simple and delicious Always attended all the requests with a smile .. will come back again Special thanks to the reception administration..Ismail and his colleague Will give more 💯 marks.. thanks

No negative at all ..all postive

The staff were really friendly, helpful and incredibly welcoming, especially Ilmaz from reception, he even let us to check in earlier. I thank him a million for that! The location of the hotel is nice, easily accessible to all transports and attractions, few steps from busiest Istikbal Street, the room was comfortable with great view, with good breakfast prepared by Mujhgen, sweetest and kindest lady who gave us many helpful advises. we had a very nice stay at this hotel, it felt like family. Special thank you Ilmaz and Mujhgen for your hospitality, much appreciated.

Honestly, I have visited many countries in my life and stayed in biggest 5 stars chains hotels but this family-run hotel is a different story to me. I felt part of the family ♥️, everyone is super nice, hospital and helping... I got to know them one by one and always felt super welcomed whenever they saw me✨️. It was the best vacation I had so far. Istanbul is graceful, beautiful charming city and the hotel is located right into the corner in the middle of the best street in Istanbul (Istiklal Street). Metro is available on both ends of the street only 12 minutes walk. Everything was perfect, especially the balcony with the sea view 😍 the perfect morning stretchings and then coffee ☕️ 👌.. Thank you team for making my long awaited vacation the best one so far✨️✨️

I can't think of any...

Location of hotel was perfect, everything was very close. We are fascinated by Ismail's hospitality, he is truly a great person. Whatever request we had, he made it happen in matter of minutes. We were checking out on Labour day and all Taksim area was closed, so we couldnt get taxi to the airport, so he walked with us for 3 kilometers, and found us taxi with normal price (because that day everyone was asking for 5 times more than regular fare) and even called us after we left to airport to check if we arrived safely. Everyone else was also very nice and kind and did their best to make us feel like at home. We would definetly recommend this hotel.

Ismail the host is a GEM OF A PERSON, he was always available, never said no to trying to make our stay more comfortable, he was extremely cooperative and kind and always met us with a smile, he even saw us off to the taxi for final good byes, it honestly felt like were staying with family and he made sure our stay was super wholesome! The location is prime if you want to be near taksim/beyoglu/Galata and there's a lot of shopping and food options. Totally worth it. Loved it! Will stay again!

I had a wonderful stay at the Hotel West Palace! The staff were incredibly welcoming and attentive, making sure all my needs were met . The rooms were spacious, clean, and beautifully decorated, providing a perfect blend of comfort and elegance. The location was convenient, with easy access to all kind of transport . Overall, it was a fantastic experience, and I’d highly recommend it to anyone looking for a memorable stay. I’ll definitely be coming back!

I loved the location! It was right off a busy street that had lots of shops. We walked to most of the popular tourist destinations, and although they were far walks, I wouldn’t have wanted to stay somewhere else. Travelling as young women, we felt really comfortable in the area we were in. The bed was a good size for the two of us, and the shower was nice and large. The staff (mainly the one man) was incredibly kind.

I was not a big fan of the pillows and the comforter was a little small for the two of us.

Terrace overlooking the town was great. The location was very convenient staff were lovely and always offered tea or coffee and were helpful especially Ismael

The rooms were not very clean. It felt quite uncomfortable and dirty - sheets and towels weren't changed every day. At some point we removed them ourselves and asked them to be changed .. also there was a funny smell in the toilet all the time. I al not sure it was cleaned with properly too. The location is noisy due to nightclub open every night and busy street. But i guess thats similar situation if you staying anywhere near that street. But i wouldnt recommend for older people or people who struggle to sleep. I wish I could give a higher score but I do need to be honest