Hotel provides nice rooms with a lot of amenities, kettle and a fridge. There is swimming pool and also SPA upon request. Private underground parking is definitely a plus. Staff is helpful and friendly. Workers at reception speak good english. They even offered us tea and a small pastry during check-in. Position is quiet and good, few steps from the area with shops and restaurants. Real phon in the bathroom is rare to find, but here there is. Breakfast is very good: sweet, salty and exceptional fruits

Bed and room are a bit small. There was no light on a side of the bed. Bathroom is nice but there is not much space for legs when sitting on the toilet. Elevator is quite small if you have big luggage.

Very nice Turkish style breakfast with expected quality and variety. Spa access was included to the room price. Thank you for that. Very good parking opportunity in a parking hall. Even though staff had problems to speak English (what I would expect in this level place), they were very friendly and trying hard. It would be 10 with better English skills, now 9,5 (only) :)

Issues with wifi registration (system didn't work) but a young lady and gentleman in reception sorted out the problem manually.

breakfast was good. room was clean.

This hotel dont have free cancellation. I made full payment to make reservation. But they said I didn’t receive the payment and made me pay again. I showed them the confirmation from booking.com but they insisted me to make the payment. I made many phonecalls and wasted a lot of time to solve the problem. They spoiled my vacation. I was ashamed next to my girlfriend while I was trying to explain the situation at the reception. The worst reception stuff I have ever seen. I asked them 3 times just to call a taxi for me.

The staff, rooms and facilities are all excellent.

The only issue (and that is why I did not give it a 10 rating) is the elevator. It got stuck a couple of times and is rather small. Not good for someone claustrophobic. Probably a little upgrade here needs to be considered.

Comfortable, warm, lovely staff, great breakfast, on-site secure parking,

Only issue was the spa and pool were not available due to segregation, it was “men’s” day. Disappointing, but I know this is Türkiye. I suggest the times be notified when booking.

Staff was excellent! Dogukan was very helpful and his English was great. The food at the restaurant was also delicious. Very clean and well located.

The photos linked to the room we picked showed more space but the room we got was still perfect for our stay!

The staff were very nice and helpful. The staff that worked in the restaurant in the evening were excellent.

It was clean and comfortable and there was air conditioning that worked!

Room was very spacious, comfortable and tidy. Breakfast selection is rich, full of local traditional food and very delicious. Hotel is close to many historical destinations and old city. Staff is very friendly and ready to go every extra mile to make your stay pleasant and comfortable. Guided tour to Ani and around the city is available on request.

The perfect choice for visiting Kars! Right in the city center, amazing and very welcoming staff, anytime available for any customer s needs. nice restaurant where you can enjoy delicious local dishes assisted by wonderful staff. absolutely top level breakfast!

Very kind and helpful staff, one of the ladies at the desk helped me to organise a daily tour to the ruins of Ani with a taxi driver. The room I stayed in was clean and comfortable and I could relax at the end of the day in the indoor pool.

Rules of the pool should be reminded to some young customers :)