great location/ stunning setting

bathroom was subpar and needed maintenance wall plugs were loose. Room WiFi was patchy at best

Location is amazing. Absolutely stunning views from the terrace, especially during sunrise and sunset. Stuff went far and beyond with our requests. The room's interiors will put you into the right mood immediately: you will feel that ancient vibe right away.

Me being 6'3" experienced discomfort using the sink as it was at my knee level. There's no kettle in the room but stuff is ready to bring you freshly brewed tea at your request.

Location wise, it is one of the best hotels in the region. It is close to the main street, shops, restaurants and to other historic places. Hotel has nice view of the valley. People at reception are very helpful. All rooms are independent and access to the rooms are from open air hall. Different atmosphere..

Hotel rooms seemingly need some restoration and renovation. And considering rooms being similar to cave, air conditioning is not very well.

I liked the friendly staff who was eager to help. They helped me to build an itinerary (my compliments to Veysi) for the sightseeing of the beautiful city of Mardin ( I stayed 3 nights but I could use more time because there were a lot of things to see). I also liked staying in this historical stone building which was built hundreds of years ago. The place was centrally located (in the hearth of the old town) and it was quick to reach from the airport. There were plenty of restaurants and shops around the hotel.

When they built a bathroom inside the room, it made the room less spacy. Also, the bathroom was not compatible with the great architecture of the building. I was told that the room which I stayed was an economy room; however I paid much less for the better rooms during the same vacation in the other cities. My bed was not made during my staying.

Excellent location. Beautiful hotel. The staff, mainly Şeyhmus and Ismail, were great, very kind, smiling all the time, always willing to help. Thanks to you both. Breakfast was good.

We didn't like the bathroom. Many things to change. First, it was too small. It was easy to hit your head on the hot water heater (I hit myself). Electric instalation of this heater was deficient, and therefore dangerous. The ceiling needs to be painted.

Wonderful staff at the Zincirye - very helpful and friendly. Great location for seeing old Mardin. Beautiful views. The staff forwarded an item we forgot to our next location at no cost - and helped in dozens of small ways during the trip. A truly authentic and comfortable way to experience Mardin.

The staff was very friendly and helpful. The building and the rooms were very authentic! The bed was super comfortable. The location is very much central. In case you arrive with a car, make sure to ask the hotel first for a parking area because Mardin can get confusing with traffic!

The breakfast was pretty basic, but nice! Due to the historical architecture air circulation is not easy in the rooms. AC is great and works really good. There wasn't paid too much attention in the bath room design. There was not too much storage place in the room.

I stayed at the hotel for couple days in January. Hotel has perfect location in the heart of Old Mardin. All famoust place are very near - 5min. The staff is was very friendly and helpful. Room comfortable and clean, bedsheets uswell. The air condition made the room warm to sleep

The hotel was quite nice. The staff was very friendly and helpful. Mardin is a city that involves climbing innumerable stone steps and no elevators because it is built on rock. This made the hotel quite charming but challenging for a person with low stamina. But as everywhere in Turkey, the staff carries all your luggage up and down.

The bathroom fixtures are aging and could use some upgrading, but they are quite functional.

The location of the hotel is in the middle of Mardin. The staff was always very helpful and kind. The room was always warm and comfy.

We didn't have hot water... I was told after 6 minutes the hot water starts to come out but I don't like waist too much water...