The hotel was perfect. The room was clean everyday and there were clean towels. The crew specials Ms Abdullah, Mr Ali was so kind and helpful and supported for everything. They take care of you all the time in your reservation. If it's possible you get embarrassed early and late disembarkation. Mr. Ali supports us for tur for sümmela manastery, because we did not know where we could get and we were late to book. When we go home they call a taxi for us and I lost my telephone in taxi. They supposed us again to find taxi driver and bring my mobile phone back. Thank you for everything! In the hotel we stay tre night and we was presen our first anniversary. The room was with special decoration. Mr. Ali support me for everything end the crew for restorations give us very kind attention and Cary for our needs. The food is very good taste, the breakfast is personal service, not buffet😊. Dinner and lunch is ala carte- this is very good because we can choose time for food and not need to run for a buffet time. The hotel building is a historical place and you can choose to sleep in place ,where you sleep prince. The garden is beautiful place. You can trink envy tee or coffee with nice music and relax. Trabzon landmarks is around 30-40min a walk from hotel- aguarium, castle, bosteppe garden. Have a bus transport for atarürk pavilion and uzüngol from sity. The reception worker can help you with information also for this.

Nothing bad. For us ,if you are a tourist from another county or Turkish don't think and go to this hotel. The people carry for you like you are at home.

This hotel is exceptional in terms of location, structure and room design. Staying in 700 years old building is quite a unique experience and feeling. The staff were very helpful. The hotel location is in a quiet corner of the busy Trabzon city and the restaurant/cafe gives you a nice view over the valley. It's still not that far from the Meydan Square. The rooms are designed and recommend for couples.

I think the management needs to take more care for the maintenance and the routine room cleaning. Few small things that annoyed me like the locked safe box that I couldn't use during my stay. Also the door key that didn't work for several times but got fixed at the end. Follow up with things can be improved further.

Spacious room, cleanliness, cozy, the breakfast. The jacuzzi and shower is amazing. Contains hose bidet.

When i arrived, the room was very hot because the ac was turned off when we arrived. The place didn't feel very professional. And the restaurant closes at 10, which is very early, keeping in mind the is no restaurant within walking distance.

location of hotel, facilities,Staffs ,Service ,Foods ,Quite place everything’s perfect for 2 nights

Without information we pay extra money for water

The room is spacious and clean. The spa-bath was a great way to unwind at the end of the day and the shower is also an experience with different options for water flow. The staff are friendly, helpful and flexible. There's one staff member that speaks Arabic so it was a relief when English wasn't enough.

Unfortunately there was no wifi while I was there, I was told there was an issue that week only. It was a surprise because I had a couple of online meetings I had to do. But somehow Netflix/smart TV was working, so that was nice.

the staff was very helpful and kind,they even went out of their way to help me with a problem i faced when i reached to their location. many thanks to all of them , it was an unforgettable experience.

nothing , its the perfect getaway.

The breakfast was amazing, the receptionist (female) was also much helpful and welcoming... the room is perfect and nice.

the price is a bit high

Led lights in the room are fantastic. The decor and style is very beautiful. Super breakfast.

The toilets near the reception are not clean. In our room there was a little bit shampoo.

Very nice and clean hotel, their decorations are excellent, and they have an amazing restaurant, and amazing service. The staff was so friendly and helpful, they speak fluent English and Arabic! Thanks so much Majed for the exceptional hospitality

design, lighting colors, big curve smart TV with netflix & youtube. hotel staff was helpful and friendly.

i stay 5 nights and wifi was connected only for the first day. also there was bad smell coming out from room sink ( i block it by wet tissue ) Jacuzzi light not working.